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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This review is purely my experience with the SmilePro teeth whitening kit. I am 61 years old with yellow teeth, almost definitely caused by ageing enamel. As I have sensitive teeth I used the red ligh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was dubious but had read on a group discussion about SmilePro. The first one didn't charge but there was no argument, I got sent a replacement part immediately - all the way from Australia. I have... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve had terrible coloured teeth for years nd have tried so many different options but none have ever worked until now thank you SmilePro for changing my life and smile 😃

Beoordeeld met 5 van de 5 sterren

Really impressed with SmilePro, the shopping experience was quick and easy with super fast delivery. I got the Advanced Kit and have used two pens so far, my teeth are pearly white to the extent that... Toon meer

Bedrijfsgegevens

  1. Tandenbleekservice
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Geschreven door het bedrijf

SmilePro is a global oral care brand focused on delivering safe, effective, and convenient at-home teeth whitening solutions and oral care. Trusted by over 500,000 customers worldwide, SmilePro's mission is simple: to make professional-level teeth whitening accessible without the cost, hassle, or sensitivity often associated with traditional treatments. Our products are designed using advanced whitening technology to target stains caused by coffee, wine, smoking, and everyday lifestyle habits. With quick, easy-to-use treatments that fit into your daily routine, SmilePro helps customers achieve visibly whiter teeth from the comfort of home. We understand that no two smiles are the same. While our formulas are developed to work across a wide range of staining types, individual results can vary depending on factors such as enamel condition and the cause of discolouration. That’s why we focus not only on results, but also on education, support, and transparency. Customer experience is at the core of everything we do. From product development to after-sales support, we’re committed to ensuring every customer feels confident in their purchase. We offer a 30-day satisfaction guarantee and a responsive support team to help guide you through your whitening journey. SmilePro has been recognised by leading publications and experts, and continues to grow as a trusted name in at-home teeth whitening. Whether you’re preparing for a special event or simply want to boost your confidence, we’re here to help you smile brighter.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

177 reviews

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4,4

Alle reviews

(177)

157 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I don't recommend buying this product

I purchased the smilepro advanced kit and received it a few days ago. After reading and following the instructions I used it on 3 consecutive days. On the fourth day it stopped working although I had just charged it using different power sources, which I also use to charge my phone. The device stopped working altogether and there was no green light flashing either. As the device is clearly faulty, I wrote to customer service explaining my problem and asked for a refund. I have now had a reply from customer service asking me to film a short video showing the device not working in order for me to get replacement. I don't want a replacement, I just want a refund, which is my right as a cutomer. I would not recommend this product nor would I recommend the customer service, esp since they don't want to refund your money. I am extremely disappointed with the lack of cutomer service.

5 februari 2026
Review zonder uitnodiging
Logo SmilePro

Antwoord van SmilePro

Hi BEM, thanks for sharing this, and I’m genuinely sorry for the experience you’ve had.

You are absolutely within your rights to request a refund, and I’m sorry if that wasn’t communicated clearly in the response you received. The reason our team sometimes asks for a short video is so we can diagnose the issue and, in many cases, quickly rectify the fault. This gives you the option to experience our award-winning product as intended, rather than dismissing it over a fault that may be easily fixed. That said, this step should never feel like a requirement if you prefer a refund.

Please reply to the existing support email and let the team know you would like to proceed with a refund. If this is not resolved promptly, I’m more than happy to resolve this personally, so we can take care of it properly for you. Just mention you’ve discussed this with David, the founder.

Thanks again for raising this, and I appreciate you giving us the chance to make this right.

David
Founder, SmilePro

Beoordeeld met 1 van de 5 sterren

Bought for me and my partner both units…

Bought for me and my partner both units stopped working after a month.

5 februari 2026
Review zonder uitnodiging
Logo SmilePro

Antwoord van SmilePro

Hi Lorna, thanks for taking the time to share this, and I’m really sorry to hear both units stopped working. That’s absolutely not the experience we want for you or your partner.

Please reach out to our customer support team at contact@smileproworldwide.com so we can organise a replacement for you straight away. All of our products are covered by a 12 month warranty, and we’ll make sure this is sorted quickly.

We also offer a 30 day satisfaction guarantee. If you’d prefer a refund instead, our team can help organise that for you as well.

Thanks again for flagging this, and I appreciate you giving us the chance to make it right.

David
Founder, SmilePro

Beoordeeld met 5 van de 5 sterren

Good experience so far

Decided to order the whitening advanced kit after seeing lots if positive reviews. First time customer. Website was easy to navigate and ordering process was quick and easy. Communication was good with regular order updates and delivery information. My order came quickly. Was packaged securely and arrived on time and in good condition. Can't comment too much on the kit as have not had the opportunity to try it yet. But it looks good quality with easy to follow instructions. I am happy with my experience of this order and if I get the results from the kit that I am hoping for, I will definitely use them again. Based on this experience, I would recommend SmilePro Worldwide.
UPDATE ADDED 19.03.2026
Just wanted to add this update to my previous comment. After experiencing an issue with the device not charging properly, I contacted their customer service to report it. I was assisted by a wonderful agent called Mary on more than one occasion whom dealt with the issue very efficiently and provided a swift resolution. So I maintain this 5-star review for Smilepro and for the excellent customer service. Thank you.

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best whitening toothpastes

I've used many whitening toothpastes over the years but this is by far the best. I cant help but smile whenever I see a mirror. I used to have white teeth but my coffee habit took its toll but that has been completely reversed.

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So far it's working

So far it's working

Really easy to use and I can definitely see results. My teeth are whiter and each day are getting whiter so it's working well. I've been using a couple of weeks and would recommend

26 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Whitening strips

De virkee overhovedet ikke, kun i perioden man bruger ders whitening strips, efter perioden er der ingen forskel virkelig ikke anbefaldet

3 december 2025
Review zonder uitnodiging
Logo SmilePro

Antwoord van SmilePro

Hi Jakob, thanks for sharing your experience, and I’m sorry to hear you didn’t see lasting results. That’s understandably disappointing.

Whitening can work differently for everyone. Some people see longer-lasting results, while for others the visible change can be more subtle or temporary depending on lifestyle habits like coffee or wine intake, where stains can build back up, and individual tooth structure. Factors like thinner enamel, imperfections in the tooth enamel, natural tooth shade, long-term staining, underlying dentin colour, tooth decay or infection, discolouration caused by metal amalgam fillings, staining from certain antibiotics, discolouration due to tooth trauma, and existing dental work such as fillings, crowns, or veneers can all affect how noticeable and how long whitening results last.

This is exactly why we offer a 30 day satisfaction guarantee. If whitening simply isn’t suitable for you, or you’re not seeing results you’re happy with, our customer support team can organise a refund or help with next steps.

If you’re open to it, our team can also review how the strips were used and share tips to help results last longer. Either way, we want to make sure you feel looked after.

Thanks again for the feedback, it helps us improve.

David
Founder, SmilePro

Beoordeeld met 5 van de 5 sterren

Outstanding customer service

I purchased the led kit with some extra pens, after a week.of use i ruined my led, i reached out and i have to say, smilepro's customer service has got to be the best customer service i have ever received, they rectified my problem and went above and beyond, they have filled me with confidence and will keep buying from them when i need more gels

20 januari 2026
Review zonder uitnodiging
Logo SmilePro

Antwoord van SmilePro

Hi Nicholas, it’s David here, founder of SmilePro.

I’m really sorry for the frustration this has caused. We have actually sent two replies to your email, so it’s possible they may have landed in your junk or spam folder. Could you please check there and let me know if you’ve received them?

I’d really like to get this sorted for you and organise a replacement light straight away. As soon as I hear back from you, I’ll make sure we take care of it.

Beoordeeld met 5 van de 5 sterren

Fabulous results so far!

Fabulous results so far!
Great product. I haven't even completed the course yet, and the results are amazing. Pain free and easy to use.

21 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Magic

Magic
I wanted a brighter smile for my wedding, I found this. It has worked like magic! Thank you!

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

IT WORKS….

IT WORKS….
Have used a few different types of Tooth whitening kits and Smilepro are by far the best I had used in way of noticeable results in a short period of time! No issues with sore gums either regarding the Teeth whitening solution, which was easy to paint on the teeth then utilising the LED mouth guard to accelerate the whitening process. Very Happy & will be ordering more whitening solution in due course. I found out about Smile Pro via the Independant Newspaper which was reviewing Tooth whitening products and there products where the best reviewed winner of tests.

8 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good up to now.

Have been using this product for nearly a week now, and the results are promising. Definitely going to carry on, and hopefully the end results will last. Possibly have to top up every now and again, but that wouldn't be a problem.

10 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy customer

7 days whiter teeth.. they weren't lying.

I've been using this for 30 days and have noticed a major difference in my teeth. I'm definitely ordering again.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

whitening pen pack

whitening pen pack

I have been using Smile Pro for approximately 7 months. I have smoked for over 35 years and had never had any whitening done to my teeth before. Although not a huge difference there is definitely a difference from over time. I started on number 13 on the chart (if not a bit worse). Now I'm at 10/11. So it has been a slow process but considering the staining on my teeth at the start, there is definitely improvement

14 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service
My SmilePro kit was faulty after exchanging emails my SmilePro kit was replaced.
Mary was the lady I was working with to resolve the problem and she couldn’t have been more helpful.
I would highly recommend SmilePro kit.

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Charcoal toothpaste

Charcoal toothpaste

Working for a vending machine company, i tend to drink / sample alot of coffee and tea this toothpaste does help remove stains on teeth caused by this along with whitening strips work perfectly. Highly recommended

13 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

In my opinion i received a very poor…

In my opinion i received a very poor result using this product. I only had minor staining due to drinking tea, after 10 days of use i was very dissapointed in the results. the product was not cheap and i expected noticible results. I decided i wanted a refund because i was so dissapointed. I got a reply from customer services telling me i could get a refund for the product if i paid for return postage. Fair enough i though, but i was really shocked when i was effectivly banned from ordering anything else from them, not that i wanted to. But i found it very childish and pathetic of them to ban me just because i was an unhappy customer.Very poor customer services

8 januari 2026
Review zonder uitnodiging
Logo SmilePro

Antwoord van SmilePro

Hi Paul, it’s David here, founder of SmilePro.

Thanks for taking the time to share your experience.

As mentioned in our previous email, our 30-day satisfaction guarantee is intended for first-time users. While we always aim to support genuine claims, we’ve had to introduce some limits after seeing cases where refunds were claimed and the same product was reordered, which obviously meant it did in fact work for them. These terms help keep the guarantee fair and available for everyone.

As also outlined in our earlier emails, there are certain situations where results can be limited — such as discolouration caused by enamel imperfections, tooth trauma, metal fillings, or specific medications. While our formula works well for most stains, we understand that teeth whitening isn’t effective for everyone, which is exactly why the satisfaction guarantee exists.

We do appreciate your feedback, and we’re still happy to honour your refund. Please respond to the email we sent (it may be in your junk inbox) so we can finalise this for you.

Regards,
David
Founder, SmilePro

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