Smiles and Smiles Reviews 

Me and my boyfriend both came to smiles and smiles (L&Y clinic) on the 27th January.

From the moment we had our face to face appointment and put our deposits down there was very good communication throughout. Had no problem with contacting them and they were very helpful with fitting us in for telephone appointments when we had any questions or I needed to see the scan of my teeth.

We had 20 teeth each composite bonding, I had the digital bonding on the top, freehand on the bottom and my boyfriend had top and bottom free hand.

Massive shout out to Joseph who done both of our teeth one after the other. The kindest, most gentle man who made us both feel so at ease from the moment we met him. He was very detailed with explaining what was going to happen and he was very honest about expectations and recommending what he thought was right but also giving us the choice to make our own decisions.

When we both had our appointments he was just so happy and passionate about his job which made us feel so comfortable we was in good hands. It was the little things he done which we appreciated most such as lifting the glasses off our eyes to make sure the smile matched our new teeth properly, making sure we had eaten before our appointments as it would be a long day, asking us if we had a music preference during our appointment and even letting us come into the room so we didn’t have to sit in the waiting area on our own when we was getting our teeth done.

Joseph is so kind and caring towards his staff, always making sure they’re okay and offering help if they needed it. Aswell as the other dentists who were lovely that worked in there, coming in and checking our teeth and being supportive and nice about Joseph’s work. Special shoutout to Nicole for keeping me sane during my 5 hour appointment 😂

After our results I felt abit uncomfortable with my teeth. I thought they was really big and stuck out a little bit ( this was no fault of Joseph’s, my teeth naturally stuck out anyway and Joseph brought me back in straight away to reassure me by showing me the scan and also shaving them down a little bit to make me more comfortable, free of charge!)

Nothing but good experiences with smiles and smiles and they honestly deserve the 5* review. They genuinely care about their patients and wanting to make them feel beautiful.

So Thankyou for changing both of our smiles ❤️

Megan & Rhys xx

Amazing experience. Straight in with the team for my consultation and then back a few weeks later for the actual transformation! Dr Diksha was very thorough, helped massively with her knowledge to ensure I walked out with a smile, I’ll wear everyday ☺️ she made me feel at ease from the moment I walked in, chatty, pleasant and smiley. She kept me in the loop with every step of the process for the transformation. I would recommend anyone to go to her who wants an amazing smile! What a woman she is, Thankyou so much team!

Very good prices, everyone very polite and professional, would like to thank you DR .Mariana for give me a beautiful natural smile with edge bonding treatment , i trusted from the beginning and she didn’t disappoint ,she knows what she’s doing!! Keep it up thanks to you and everyone there .

Very good service,All the staff were very nice and polite would recommend also very good price.

Amazing experience! Dr Diksha was very professional and knowledgeable. She transformed my smile and I love it. Would 100% recommend :)

Amazing experience. I went to the Marylebone clinic last week and had my treatment done by Dr Joesph Schafermeyer. All staff were amazing from the reception to nurses and my Dentist. I am very pleased with my results and experience with Smiles and Smiles. Would totally recommend.

I have personally had the best experience with Smiles and Smiles. Customer service was excellent and Dr Mariana did a great job on my teeth. Feel much more confident thank you!

I spoke you Charlotte on the phone today. She was really helpful and made it a very pleasant experience. Got me booked in, answered all my questions and made sure I was looked after.
She was great!

I’m going to try my very best to give an accurate overall reflection of my experience without giving all of the unnecessary details.

It took me 14 months to finally receive my smile makeover. Literally everything that could have gone wrong, did go wrong. Missing retainers, delayed waiting times, miscommunications. I think I spoke to every person at the company at least once lol. It felt like I had a different patient advisor every week, I’d never been into one appointment at the time I was given and the whole thing was a just bit of a mess. I even had to get the composite redone, because the lady who did it didn’t do a proper job. It not only didn’t look great, she didn’t listen to the colour I’d requested, it was furry and every time I flossed a new piece of composite would fall off (she is no longer at the company anymore - whoops). I had to go to London to get them removed and then go back a further time to get the composite put back on.

You’re probably reading all of that thinking my finger slipped when deciding to give a 5 star review, but no. I work in the business world and sometimes things go wrong and for me, everything did. BUT, sometimes it’s not necessarily what goes wrong, but how it’s dealt with and that is something I cannot fault.

No one was ever rude or unprofessional. Just a series of unfortunate events that appear to be an anomaly if you look at the rest of the reviews. I just won the unlucky lottery this time around haha BUT I ended up speaking personally to two senior members of the team who were both incredibly helpful and incredibly accommodating of me. Both Rory and Chanel were incredible in how they dealt with the situation towards the end of my experience and the final result is now something I’m incredibly happy with.

They’re cosmetic specialists for a reason and despite my experience, I’d recommend them to anyone because its obviously not a regular occurrence and they dealt with it like absolute legends.

No more sweetcorn teeth for me so big up to you Dr Joseph. You’re an artist of the mouth 🦷

PS. Because of what happened, I was upgraded to the digital design. The first time round I had free hand and I’d say the difference in price is 100% worth it. They stick these little moulds in your mouth and it makes the teeth perfect. So perfect, I’m going back to get the edges rounded off a bit, but thats just personal preference. I was looking for more natural vibes rather than beavo vibes (you know the kid who chokes on potatoes on Tiktok).

Anywho, over and out.

I had Composite Bonding done in July 2023, They looked 100/10, incredibly white, i was unbelievably happy, I was informed that vaping/smoking would discolour the bonding quicker, as I have carried on to do so they have discoloured slightly however 18 months on I still have people saying to me “have you had your teeth done?”… Even after carrying on vaping they still look very good, I would 100% recommend, the only thing I would say is I had one of them come off which they said was a possibility as I had a fake tooth underneath so I went back to have it stuck back on however it fell off for a 2nd time which was a little annoying as I live 3 hours from there, But now it’s been on for a long time and I’m very happy! My advice is don’t Vape or smoke and think about your diet!

After having a video consultation,I was asked to send pictures of my teeth, I sent these pictures along with a message the same day, I followed up with a phone call 3 days later and asked for someone to call me, a week later I’m still waiting, I feel very dissatisfied with such poor customer service, prior to my consultation I was being bombarded by promotional emails, this is very unprofessional, be warned

10/10 experience service was great, people was great, teeth are great would highly recommend.

just had 10 composite bonds on my upper smile and absolutely love them, the experience was amazing, lovely people transforming my smile and i totally am beyond happy with my new teeth. Such a great team, definitely recommend to anyone who would love a natural transformation.

I wouldn’t recommend - I had composite bonding done in June 2023 - my teeth have already dulled in colour significantly and this morning a huge chunk of composite came off when I was eating! Given I paid thousands for this, I am very disappointed

EDIT - I did contact you and you were very unhelpful and told me I have to pay for any corrections!!

Amazing!

So I started my smile transformation a year ago and I could not be happier with the results.

When I first had my consultation we spent a bit of time discussing if we would go down the route of aligners or straight into composite.

I am so happy i decided to go for the clear aligners first.

The whole team have been amazing, Chantelle for managing my initial consultation and the whole case, Rodney on the desk is the most pleasant and polite gentleman. He managed all my appointments and gave a gentle reminder before every appointment I had.

And last but not least, Dr Mariana who has done the most amazing job on my composite. I asked for a natural smile and I’m so happy with the results!!

Thank you to the whole team!!

Joseph was professional throughout and went the extra mile Definitely happy to recommend this 100%.

Poor communication and a lack of responsiveness showing how much they respect peoples time. I would recommend avoiding this company and seeking out one that values professionalism and has strong or in this case at least a decent level of organisational skills and communicates effectively. And please do not respond saying my interview didn’t go well when it didn’t go anywhere at all due to you not organising properly and not communicating with me to make me aware that the person who my interview was with was physically not there to begin with.
Till this day they keep flagging my reviews and reporting them. Shows how its more important for them to cover instead of just own their mistakes and learn and move on.

Smiles and Smiles have been amazing! I had my teeth whitened, and I’m so happy with the results that I’m going back for another consultation to talk about further treatments. The team were super patient and really listened to what I wanted. Highly recommend!

One of the best things to have done, teeth look really good and is a massive confidence boost.

However, got my free hand bonding done back at the end of June. Since then I’ve had two of the break off. Once in my retainer taking it off in the morning and the other whilst brushing my teeth with my an electric tooth brush.

The first that broke I had fixed free as it was in warranty. The second I’m still trying sort out as the warranty was only 3 months. Which in my opinion isn’t very long since they say they should last between 5/7 years and I’ve only had them 5 months.

I say to anyone now if you’re thinking of getting it done, look for places closer to home as this will be the second time I have to travel back to London from Bath which isn’t cheap. And also make sure there is a warranty that comes with it as they shouldn’t be breaking as easy as mine have!!

Can even put in to words how happy I am