Smith Monitoring® Reviews 773

I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their service people here, and discovered that the window sensors that I have been paying for, for 3 years, were never installed. I would give them a minus rating if it were available. Apparently, you can’t even trust your security company!!

Amazing job! Central Security Group! Great security system, excellent price and fantastic service from Sean at Central Security Group-Nationwide INC!

It's a mistake going with Smith Monitoring. I ahev too many false alarms.
Their service is awful.

I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back.
I will be notifying BBB and the FTC.

Do not sign a 3yr agreement with this comapny, whatever they tell you. They do not provide the level of service they say they will provide.

So far, so good... Thanks to Sam, the customer service rep that provided me with outstanding customer service. Akeem came to my home as scheduled, he was very professional and thorough. I'm very pleased with the installation. Akeem and Sam are a great asset to your company. GREAT JOB!

David Lee was awesome. He explained everything to me thoroughly. He was professional and courtesy. Great guy! Thanks David!!!! I now feel safe and secure in my home!!!

The technician that installed the system was great! His name is Akeen Atkins. He explain everything step by step and was very professional.

Great service, will definitely recommend. Everything was well explained.

The technician was David Lee. The tech was very nice and answered all of my questions concerning the security system. I rate his service with 5 stars. Thank you.

Joe was absolutely awesome!!! Very through and explained everything to us. So grateful for the outstanding customer service!

David Lee was very straightforward, and helped us make an informed decision. I highly recommend Smith Monitoring.

Great service and install !!! David Lee was wonderful!!!

Setting up home protection was an easy process with Smith Monitoring and our technician, David Lee was extremely friendly and helpful! I will recommend Smith Monitoring to all my friends and family.

Jesse was on time, courteous and answered all my questions. He was also extremely upfront and honest about the things i did and didnt need to protect my home. Thank you Jesse for getting me secured!

Our installation went well and the installer was polite and did his job well. Thanks!

Mark was awesome, the service was completed on time, He explained all the features with a lot patience. He displays a commitment to excellence making sure we were happy with the service.
we are excited to start using the system.

very consultative about different aspect of home security. highly qualified technician who determined issues with my current system, and fixed it promptly.

very nice person and knowledgeable of equipment

I wanted to find a security monitoring company that was responsive to my needs and honest without a fear of being oversold or overcharged, and Smith filled that need. The technician, Mark, came when he said he would ,reprogrammed the keypad, and explained everything in detail. My bill has dropped from $54 a month to $18 a month. I could not be happier.