SmithRx Reviews 51

SmithRx does an excellent job engaging with their key partners to gain important feedback in a setting that does not involve sales. I've attended many of these events and they have found a great way for brokers from across the country to engage with one another and give important feedback on how to improve their product and service offering. They have become one of my most trusted vendor partners.

SmithRx is revolutionizing the pharmacy benefit management (PBM) space—it’s not just another PBM, but an entirely new way of thinking about pharmacy management. Moving away from contracts that are riddled with conflicts and misaligned financial interests for the employer to a solution that delivers demonstrable value - employers, brokers, and health plans are finally seeing a fresh, strategic approach to solving complex challenges.

From cutting-edge innovation to flawless strategy execution, exceptional customer service, and top-tier agency support, SmithRx is setting a new industry standard. Their commitment to transparency and efficiency is a breath of fresh air, distinguishing them in a monumental way. If you're looking for a partner that truly innovates and delivers, SmithRx is the name to trust!

I would give no stars. Worst RX company ever! They cover nothing Everything gets denied. I pay $600 a month for my anxiety meds that they will not cover. I did not ask to be on medication, but they are the only ones that help, and they denied my doctor's medical necessity. They should not be in business. They do not care about the patients. CHEAP GARBAGE

SmithRx continues to be a fantastic partner, helping our clients control their prescription drug spending through their innovative Connect360 programs. Their transparent model allows them to focus exclusively on pursuing opportunities that are in the best interests of our clients, producing best-in-class financial results.

As a benefits advisor, I do not hesitate to recommend SmithRx to my clients. The best compliment I can provide is that SmithRx delivers on their value proposition. They avoid the common conflicts of interest that exist in the PBM space, which allows them to support both employers and patients. Their people are also friendly, easy to work with, and responsive to constructive criticism.

We’ve worked with SmithRx for several years and it has been a wonderful partnership for our agency and our clients. SmithRx does an incredible job adapting and innovating, as the PBM world is consistently evolving. We appreciate saving our clients money, but only if the member experience and care continue with high satisfaction. SmithRx does a great job of balancing both and we are proud to call them a partner.

Scam business covers cheap prescriptions but that's it. "Insurance" in name only. Sound the alarm if your company is switching over to these crooks. In fact as I read the glowing reviews, they all have very similar wording.....gee, I wonder why?

Our representative at SmithRx is responsive and attentive to our needs. The SmithRx Portal is user-friendly and offers the reporting features our clients need.

Every time we ask for assistance with a prescription or pharmacy issue, the individuals involved are very helpful and pleasant. They take urgency in solving whatever i have asked. You have a great team!

Chris Dyas has been great to work with. Always responsive and helpful if anything comes up.

Our company has several clients with SmithRx and their entire team is so thorough and responsive to all request or emails. They place our clients minds at easy to ensure cost savings within their companies pharmacy cost.

I am an account executive at a regional brokerage in the southeast. Our clients are mostly self-funded, of all sizes, and we always recommend SmithRx to those who carve-out Rx. Their customer service, sales and pharmacist teams are amazing and best in class.

Great activities and setting.

Our organization has been working with SmithRx as our pharmacy benefit manager (PBM) for the past year, and we wanted to share an honest, constructive review that may be helpful to others considering their services.
What We Appreciate:
Transparent Pricing Model: One of the standout features of SmithRx is their commitment to a transparent pass-through pricing model. This gave us a much clearer picture of what we were paying for and helped us build trust in the relationship.

Customer Support: Their member support team has been generally responsive and helpful. We've found that most issues brought to their attention are addressed quickly, and we appreciate the effort they put into member education.

Technology Platform: The online portal is user-friendly and provides good visibility into claims data and plan utilization. This has been useful for internal reporting and strategy.

Areas for Improvement:

Formulary Management: At times, we’ve noticed a lack of clarity or communication around formulary changes. When medications were added or removed, there was occasionally a lag in informing our team and members, which caused some disruption.

Pharmacy Network Access: While the network is generally broad, we did encounter a few limitations in certain geographic areas where access to preferred pharmacies was less than ideal.

Communication During Implementation: Our onboarding process with SmithRx could have benefited from clearer timelines and more proactive communication. Once we were fully up and running, things smoothed out, but the initial stages were bumpier than expected.

Final Thoughts:

Overall, SmithRx offers a refreshing alternative to traditional PBMs with their pricing transparency and member-centered approach. While there are areas that could use refinement—especially around communication and formulary transparency—the experience has been mostly positive, and we see potential for even greater improvement as the relationship continues.

Smith Rx is great at cost-cutting, but lousy at taking care of the people it insures. They've jerked me around on medication approval, most recently only approving a replacement drug that my hospital can't acquire because it's so recently approved. Run, don't walk away from them.

Smith Rx will question your physician about medication they have prescribed, than makes the fill out a form of necessity only to deny it. My question is when did a pharmaceutical company know more about my condition than my doctor. I have asked Smith Rx to send me a copy of their medical license, as of date I have not received it!
When you question anyone at the office about the decision they made not knowing my medical history, than get very offensive.

SmithRx has been an excellent partner with amazing service! Their technology platform is also impressive and gives members a variety of tools at their finger tips.

SmithRx continues to pair cost savings, transparency, and top-notch customer service for our clients. Great organization that is changing the pharmacy game!

SmithRx is a great PBM. Several of our clients have seen significant savings using them!

Will not okay my medication, I need for hot flashing.