SM Retro Reviews 266

Shocking service, still waiting for my order from March. No one replies to your emails and the tracking they give you doesn’t work or tell you anything. They could be onto something really good with these vintage tops if they employed more people and used proper shipping methods. Who knows if my top will ever arrive!!

I ordered a LFC shirt at the beginning of October 2025. Over 7 months later and still no shirt. Not a single reply to any emails. This company is a scam. Save your money!

Ordered end of September...supposed to arrive mid November...delayed...then supposed to arrive December...delayed...last update said February...still not arrived....they do not respond to emails...I have asked for a refund for the last 4 months...nothing...So my advice is dont order from this site... I tried to give this company the benefit of the doubt as they had the product I wanted.... 8 months down the line...No shirt...no response and out of money with no ways of claiming it back

THIEVES!

Do not order from here. I paid for a shirt almost a year ago and have not received it. They don’t even have the courtesy to respond to emails!!

21/12/2025 England 1986 World Cup Home Shirt still not arrived so going to contact my card, will never order again, the site is due to expire soon so do not order as they will just change name here is the proof
Name
SMRETRO.COM
Registry Domain ID
2891618758_DOMAIN_COM-VRSN
Registered On
2024-06-18T06:51:07Z
Expires On
2026-06-18T06:51:07Z
Updated On
2025-06-09T07:49:55Z
Domain Status
client transfer prohibited

client update prohibited

Name Servers
NS1.SMRETRO.COM

NS2.SMRETRO.COM

It does take approximately 8 weeks to get delivered. But they do tell you when you order. All good when delivered excellent quality

I ordered over a year ago now and still no sign of my item! I’ve emailed numerous times and been told various stories of wrong stamp, delay with posting etc etc. the tracking link never works and the item never arrives. Really disappointed.

It was a jersey I had tried to find for many years and I was delighted to find out that you sold it. The product was as described and was well made. I would be happy to reccomend SM Retro to any other sports fans looking for good quality merchandise

Regards

Stuart McMillan

So far I’ve waited around 10 months , no shirt . And all I’ve received from their customer service is extended delivery/ tracking dates , I wait for that date but the tracking information never gets updated . They now seem to have stopped replying to my emails. 50 quid in the bin . Bunch of absolute chancers

Absolute conning scamming bastards, 3 months since I ordered & nothing received, no reply to emails, tracking number does not work, I’m by far not the only person to experience this “wall of silence “ from them, well I will pursue this non stop, I believe they’re based in Bristol, avoid at all costs.

Per so many reviews on here, no shirt ever arrived and I ordered in March 2025. Numerous excuses, first said out of stock, then illness with employees but I had to email so many times before they even acknowledge. They then email back and state they’ve sent it with ‘postal details’ but that never works either & nothing ever arrives. Last 3 months no reply from them with no acknowledgement at all.

One whole year, no top no refund no response to emails. Totally avoid! Absolute scammers!! Only response was about some excuse about tracking and delivery issues! Not heard anything since!!

This has been a bit of an ongoing saga.
I ordered 2 Motherwell Jerseys in January 2025, After a bit of chasing up, the wrong jersey (and only one) arrived in May. I contacted them and they were apologetic. I was asked to send the jersey back (to an address in the UK) which I did at my own expense.
I was then issued with a new tracking number and assured that the jerseys were on their way. Nothing appeared and after many unanswered emails, I figured all hope was lost.
In December out of the blue I received an update saying my jerseys would be with me in January. As I said, It's the hope that kills you.
They gave me the old tracking number and said to check 26th January. As usual nothing has shown and now my emails are being completely ignored.
The annoying thing is that my brother ordered a Tottenham shirt in December and it arrived in January.

Dopo 5 mesi di bugie per email la maglietta ordinata (a dicembre, siamo a fine aprile) non è arrivata

The same as everyone else, no shirt ever came. They continually lie to you in correspondence. Avoid them. Give them no money. Had to open a fraud claim with my bank to get my money back. DO NOT USE THIS COMPANY, THEY WILL STEAL YOUR MONEY

No delivery 3 months after order.
No updates.
No response to chaser emails.
The only update received was an email confirming payment had been processed and proclaiming the item was on the way. 12 weeks later, still not delivered. No response other than auto acknowledgment to 3x chaser emails. I'm liaising with my bank to get a refund. This company is awful. You should never ignore customers.

Please do not order anything from SM Retro!!!
Check the numerous bad reviews and unhappy customer comments.
I ordered a shirt in June 2025, have still not received it and we’re in April 2026. They do not respond to emails so it looks like I’ve lost my money now and have given up on receiving the shirt.

The shirt did take a while to get here and it missed my grandsons birthday. When it did, the embroidery and the material was very good, the problem was that the sponsor letters peeled off on the first wash. I emailed customer service and never got a reply.

Shirt arrived today, within timescale. Extremely good quality. All good.

Love the quality. The print is sharp and the fabric feels premium, and everything turned out exactly how i wanted.

Shocking..no shirt no communication,..tracking number false..all positive reviewers are made up ..odd that they all have 1 review?..call your bank..report to organisations who investigate fake sites such as this..avoid at all costs