SMSA Express Reviews 78

Avoid them. They have the right address but they are saying atempted delivery wrong address.
I would avoid any business that use them
I don't think there is an worst delivery service than this one.
right address the are sending my parcel back

This delivery company I think doesn’t even know their job. Unlike the other companies like J&T and iMile. This is the worst delivery company I’ve ever known. Like you already share your location to them but they still wants you to come to their office when you already selected to deliver the item to your home. It’s gross and disappointing.

Unfortunately, the company does not keep its promises. I was initially told that delivery would take a maximum of 5 business days, but this was not met. Then I was promised delivery on Thursday, which was later delayed to Friday. Continuous delays and a lack of reliability in their commitments.

Terrible service. Drivers, not the company, are the ones who control the deliveries. I shipped a phone from Riyadh to Madina. It took the shipment 2 days in the sorting center and has been for 5 days aftewards, still in the status "out for delivery" in Madina. How big is Madina? The drivers passed my shipment from one to another and never delivered it. The customer service said " what do you want us to do? Your package is with the driver". 5 days and counting, the shipment is still with unknown drivers and cannot be tracked by customer service! Extremely stressful experience.

I am waiting for my passport from last 4 days.still no news from smsa.
Worst service ever

I had a good experience with them. Their service was professional, delivery was fast, and the shipment arrived on time and in perfect condition. appreciated the excellent follow-up and clear communication throughout the entire process. The team was responsive and helpful and I will use their services again.

One of the most discusting company i have ever seen. Specially in turaif branch the staff are illeterate they dont know how to talk they are only wasting time. From today i wi never use this f company.

تجربة سيئة جداً. الشحنة تم تسجيل خروجها ولم تصلني، وانتظرت ساعات طويلة دون أي تحديث. المندوب يطلب الانتظار ثم لا يأتي، ولا يوجد أي رد على الاتصالات. خدمة سيئة للغاية ولا أنصح بالتعامل معهم أبداً.

Very bad experience. My shipment was marked as dispatched but never arrived, and I waited for hours with no updates. The courier asked me to wait, didn’t show up, and no one answered my calls. Extremely poor service and I do not recommend dealing with them at all.

The worst company you could ever deal with. Their service is terrible, staff are rude and make basic, strange mistakes. Shipments get delayed for no reason, and they have no credibility with customers. Customer service is extremely bad. Zero out of ten. A very frustrating and unacceptable experience. I advise people to think twice before dealing with them.

I had very very bad experience with SMSA Riyadh. As per the information in their tracking website, my parcel already arrived in Riyadh and today is 3rd day but still they did not deliver it till now. When contacted the customer support they only say we will deliver it today. When contacted the delivery boy kept saying I will deliver it today and made me wait whole full day from morning till midnight but did not turn up. To make things even worse they falsely updated the tracking website "Customer rescheduled the delivery time", which I never did.

Please Don't make orders in smsa this shit service.
291418575260 this my Track number

horrible ui everything is so delayed on the app
you cant make a new account
customer service is so and they ended the call on me while I was explaining my problem then they never answer my calls after that
the app has so many problems like it wont register or if you put ur location it'll make you do it again

Poor application ? App.) It seems management doesn’t watch the review and rating of their services !!!

Pathetic services..
No response from customer care calls.. even after attending calls no proper feedback.. delivery boy will call at 10:30pm asking to collect shipment.. strange

This has been a terrible experience with this courier company. They claimed next-day delivery when dispatching my parcel, but it's now been 11 days and my recipient is still waiting.

There is absolutely no customer support—no one responds or seems to care about resolving the issue.

It is the worst ever
I have ordered from UAE and the i have paid import fees and delivery charges on the website , so nothing more to pay
When my order arrived here in kuwait they asked me to pay extra charges equal triple the delivery i have already paid on the website .

samsa is worst shipping all over the world they choose the most unprofessional workers and they make them work for them to make people suffer

Mr. Srikanth pothuganti has did a great job as he is so polite and delivered my shipment very fast. As well he deserves a reward due to his professional work and treatment.

Very poor I put 1 star my package already 9days jeddah to riyadh they say 2-3days only sorting facility problem delivery problem and the customer service it’s so very hard to contact change your staff

Extremely disappointed with SMSA’s so-called “express” delivery service. We specifically chose and paid for express shipping to receive our parcel as soon as possible, yet it has been three days, and there is still no sign of it. What’s even worse is the complete lack of updates or proper communication regarding the delay. If express delivery takes this long, what’s the point of paying extra? This is highly unprofessional and misleading. If you can’t deliver on time, don’t advertise it as express!! A terrible experience, and I wouldn’t recommend this service to anyone!!!