The print and binding quality were excellent, and it was a truly beautiful photo book. However, it was a shame that the corners were crushed because they weren’t protected during packaging.
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Ich habe mit snap collective zusammengearbeitet und ich muss sagen ich habe mich rundum wohl und gut beraten gefühlt. Die Bearbeitung meines Buches war effizient, jede Änderung wurde direkt umgesetzt.... Toon meer
We've placed an order for the book SEX MONEY PIZZA PARTY BY JARED KOCKA for our studio, intending to use it as a coffee table book. I must say, this tome is an absolute masterpiece when it comes to ca... Toon meer
Bedrijf heeft geantwoord
Allen in allem bin ich sehr zufrieden gewesen, dass einzige was uns gestört hat, war die mögliche Bezahlung mit Pay Pal. Man musste mehrere Anläufe nehmen um einen Code zu bekommen um die gewünschte B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Snap Collective is an innovative and unconventional publishing concept, founded by Dr. Philipp W. Müller, specifically designed to help to bring to life portfolios of international photographers and artists. The idea behind Snap Collective is to give artists a possibility to publish a photo book or a portfolio of their work without enormous efforts, offering a streamlined platform with some of the best printing and distribution partners, support of a design team and more.
Contactgegevens
Amaliegade 6. 2.tv, 1256, Copenhagen, Denemarken
- info@snap-collective.com
- snap-collective.com
4,2
Goed
136 reviews
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Ich habe mit snap collective…
Ich habe mit snap collective zusammengearbeitet und ich muss sagen ich habe mich rundum wohl und gut beraten gefühlt. Die Bearbeitung meines Buches war effizient, jede Änderung wurde direkt umgesetzt. Ich konnte den kreativen Köpfen des Verlags aber auch freie Hand lassen ohne mir sorgen zu machen. Die Kommunikation war hervorragend woraus sogar starke Freundschaften entstanden. Mehr als nur ein Verlag. Das snap collective wurde zur Familie.
9 augustus 2023
Review zonder uitnodiging
Guter Service & hochwertige Bücher.
4 maart 2024
Review zonder uitnodiging
I've bought 4 books from these guys and they are amazing!
I've bought 4 books from these guys during a Christmas discount : SOLO, DetailsThatMatter, Permanent and Framed.
The delivery was quick and without any issues, the books were very well packaged and there was no damage during the transportation at all.
The books themselves are just amazing. I've bought "Permanent" as a gift to my friend architect, as it's a great book with architectural photos. The print quality, books design and overall look and feel are amazing. Thanks to "Snap" for their hard work designing them and finding amazing authors!
10 januari 2024
Review zonder uitnodiging
Antwoord van Snap Collective
Dear Oleg, thank you so much for your feedback! We really appreciate this!
The book is more than great
We've placed an order for the book SEX MONEY PIZZA PARTY BY JARED KOCKA for our studio, intending to use it as a coffee table book. I must say, this tome is an absolute masterpiece when it comes to capturing one's attention. The quality is truly splendid. Admittedly, the delivery did take a bit of time, what with me residing outside the EU, but rest assured, it was worth every farthing. I shall certainly be returning for further purchases in the future.
1 februari 2024
Review zonder uitnodiging
Antwoord van Snap Collective
Dear Andy, thanks a bunch for your feedback!
Exploiting artists for their work
Exploiting artists for their work. Don't even pay their artists to make these books or get a profit from the sales. Terrible quality of printing, no thought put into it. GOOD artists but BAD books.
26 januari 2024
Review zonder uitnodiging
Antwoord van Snap Collective
Dear John,
Thank you for your review. We appreciate your feedback. Could you please provide us with more details about the book you received? This will help us address any issues you encountered and ensure a satisfactory resolution.
Worst ever customer service and book…
Worst ever customer service and book purchase with Snap collective .
Follow up on the latest update on My Order #5319) : Time Travelers by Selaru Ovidiu since it almost 13 weeks already after my purchase on 22 Oct 2023?
FYI, you mentioned that it was in the last stages of production in your e mail dated @29 Dec 2023 (2 weeks ago) and you will be checking with your colleagues in your e Mail last week on 12 Jan 2024.
Can you please show more urgency to follow up with my book delivery because it is simply unacceptable for not delivering my book after 13 weeks (3 months ) ? In addition , the wrong photo book delivery ( Time Travelers by Petra Gerwers) back in Nov 2023 is embarrassing and unprofessional .
Please revert by 18 jan 2024 or I will escalate my bad review on your company in social media .
Thanks
Wong
24 oktober 2023
Review zonder uitnodiging
Antwoord van Snap Collective
Dear Wong,
We apologize for the delays and mix-up with your order for "Time Travelers" by Selaru Ovidiu. Your frustration is valid, and we understand the importance of a timely delivery.
We've processed a full refund for your order and are actively improving our customer service to prevent future issues. Our pre-order process involves a three-month production time, which is being communicated more clearly on our website now.
We regret the embarrassment caused by the wrong book delivery and are implementing additional checks to avoid such errors. In the defense of our team we are a start up and sometimes errors happen and we take those to improve our service.
Thanks
Snap Collective Customer Service team
Lots of Love Snap Collective
It was a real pleasure working with Snap Collective and creating my first book!
The quality and color's were better than I could imagine! Thank you so much for your great job and cooperation. I would especially like to thank Valentina, she worked closely with me throughout the entire process.
16 januari 2024
Review zonder uitnodiging
Antwoord van Snap Collective
Dear Mira,
We value your trust and cooperation immensely! Thank you!
Antwoord van Snap Collective
Dear Orion, thank you so much for your feedback!
Antwoord van Snap Collective
Thank you :)
Excellent quality of ordered books
Excellent quality of ordered books. Took longer than expected but 100% recommended!
6 oktober 2023
Antwoord van Snap Collective
Dear Phil! Thank you so much!
5 months = no tracking #
This company has given me the runaround since July 2023.
I haven’t received a tracking number after months of paying.
Last email on 0ct 27:
———————
Dear Dione,
Thanks for getting in touch.
The book is still in production. We don't have it in stock. It usually takes 10 weeks for the book to be printed and shipped to the buyers. The reason is that a high-quality thread bound book requires a highly complex process of manual craftsmanship, different machines and long distances to achieve the result that will ultimately delight our artists. For example, each individual book travels 1,000 km across three locations to be finally released. Every single book is processed on 9 different machines and taken into their hands by about 15 people.
So, you will receive your book in any case. We will send you a notification with the tracking number.
Thank you for your patience!
Sincere regards,
Valeria Nastas
Customer Service
Snap Collective Publishing K/S
Amaliegade 6. 2.tv, DK-1256 Copenhagen K. Denmark, European Union
CVR Nr. 43871935
Director: Snap Collective Management Ltd. London (Charlotte Mueller CEO)
26.10.2023 23:35, Dione Hoover пишет:
————-
Yet one article quotes this company boasting about turnaround times of 1 month.
Really?
13 november 2023
Review zonder uitnodiging
Antwoord van Snap Collective
Dear Dione,
We apologize for the inconvenience you've experienced. This is not the level of service we aim to provide. We've identified the issue and value your feedback and we have since then improved our shipping methods providing every customer with a tracking number. Best,
Customer Support Team
I ordered the beautiful book "In…
I ordered the beautiful book "In Absentia" by Nicola Bertellotti. I was unable to buy it in San Francisco and found Snap Collective online. Excellent service and book arrived in perfect condition.
Thank you!
27 september 2023
Antwoord van Snap Collective
Dear Nancy
Thank you so much for your kind words and for choosing "In Absentia" by Nicola Bertellotti from Snap Collective. We're thrilled to hear that you had an excellent experience with our service, and that the book arrived in perfect condition. Your satisfaction is our utmost priority, and we truly appreciate your support.
Best regards,
Snap Collective Team
Printing Errors
24 augustus 2023
Antwoord van Snap Collective
Dear Keith,
We sincerely apologize for any printing errors you encountered with your order. We have addressed the issue promptly, rectified the errors, and reprinted the books to ensure the highest quality..
Best,
Customer Support Team
Antwoord van Snap Collective
Dear Melina,
Thank you for your feedback. We apologize for any delays you experienced with your order. Our books go through a funding phase when they are ordered, followed by the layout stage and then production so they are not ready in stock. All this contributes to the extended shipping time and we are hoping this can help understand the process.
Best,
Customer Support Team
Antwoord van Snap Collective
Thank you very much, all books are made in Germany
Antwoord van Snap Collective
Thank you Sarah
Terrible customer service
Terrible customer service, tracking didn't work and notifications of pack in route not existent. Randomly show up at my door no joke MONTHS after purchasing way past the estimated time of arrival.
5 juli 2023
Antwoord van Snap Collective
Dear Alex,
We appreciate your feedback and sincerely apologize for the inconvenience you faced. Since your experience, we have made significant improvements to our shipping service. All books are now shipped using a different provider with tracking, ensuring a smoother and more reliable delivery process. We're sorry for any frustration caused and hope to have the opportunity to serve you better in the future.
Best,
Customer Support Team
Antwoord van Snap Collective
Dear Curto,
We apologize for any inconvenience you've encountered. Our records indicate that your book has been shipped and delivered, based on our system.
Please note that our delivery times may seem longer because, at the time of your order, the book was still in the funding phase. The creation of the layout and production processes also contributed to the extended timeline.
If you have any further concerns or questions, please feel free to reach out to us.
Best regards,
Customer Support Team
The quality is fantastic
The quality of the book is fantastic. Every detail was taken care of with an artistic sense and sensibility.
Loved everything about it!
20 mei 2023
Antwoord van Snap Collective
Thank you very much Pablo
The product is amazing
The product is amazing, and the opportunity to pre-order as well. Unfortunately, production took longer than expected. Had to send several e-mails before getting an update on delayed delivery. I Like your company, communication could be a bit better.
21 mei 2023
Antwoord van Snap Collective
Dear Yordi,
Thank you for your positive feedback on our product and pre-order option. We sincerely apologize for any inconvenience caused by the extended production time and the delay in communication updates. Your input is valuable, and we are actively working to enhance our communication processes to better serve our customers. We appreciate your understanding and look forward to providing an improved experience in the future.
Best regards,
Customer Service Team
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