Awful experience. Booked skis and a snowboard and wanted a one day rental they would only give me two day rental. I get to the rental place and they tell me I should have no problem contacting the com... Toon meer
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you can choose from the ski equipment but in the end they give you something very used in the store no matter what you chose and at what price. then you can take out insurance for it which they won't... Toon meer
Only use if you want basic equipment. As other previous reviewers have mentioned, the shop have you over a barrel as you’ve pre paid. Second time I’ve used Snowbtainer and both times the shop had gi... Toon meer
I've used Snowbrainer for last few years. Excellent value probably some of the cheapest prices around. I read alot of negative reviews but me personally have never had a issue and would definitely re... Toon meer
3,2
Gemiddeld
27 reviews
Heeft nog niet op negatieve reviews gereageerd
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AVOID...useless company
AVOID
AVOID
AVOID
I Would give zero stars if possible. Their employee Johann Francois promised 2 x burton boards and the shop has never stocked them.
Refused a refund after paying £220 for a piece of crap nitro board (gold level apparently)
AVOID
AVOID
AVOID
30 december 2019
Review zonder uitnodiging
Antwoord van Snowbrainer
Dear Customer,
Thank you very much for your online review.
We are very sorry you were not provided the service you were expecting.
SNOWBRAINER.com is an online booking platform for ski hire, and we have over 900 shops as partners.
With so many shops it is a challenge for us to display the exact ski and snowboard models the shops provide. We will use your feedback, as we are always trying to create a better service and a more efficient way to display the models which our partners provide.
We do everything in our power to help you, in this case we provided you a refund for the unused snowboard hire.
We hope you will trust us once again for your next ski holiday.
Kindest regards,
Your Snowbrainer Team
Even though I took the highest category…
Even though I took the highest category on Snowbrainer I was still hassled for an upgrade in the local shop. Of course this is the local shops policy but snowbrainer should find a way to do better quality control. Would not hire again through this agent. Shop was Ski2000 Val Ton 2400.
17 maart 2019
Review zonder uitnodiging
Antwoord van Snowbrainer
Dear Customer,
We thank you for booking with us and we are really sorry that you've encountered some problems on spot.
We offer online the Platinum category ( or 6*) and when you book online through our website you don't select a specific model of skis, you book in a price category which correspond to a level of skiing.
If you want a specific model it might happen that the latter is in a higher category (called VIP in the shop) that we are not advertising online , indeed only the shop offers this category on spot and of course it implies a difference of price between the category you've booked and the VIP one. That is why i suppose, the shop suggested you an upgrade.
I hope that we shed light on this issue that you've encountered and hope you will trust us once again for your next ski holiday.
Kindest regards,
Your Snowbrainer Team
Les Menuires - Extreme Mountain
We have used Snowbrainer on a number of occasions and always been impressed.
On our recent holiday to Les Menuires we chose to hire from a shop called Extreme Mountain via Snowbrainer. Access to the hire area was poor (down some steep steps) and the fitting area was very cramped making the fitting out and returns process feel extremely chaotic. Having said that, most of the staff were helpful and the kit we hired was of a reasonable quality for the price we paid.
15 februari 2019
Review zonder uitnodiging
Very satisfied!
just come back from my third ski holiday where I've used Snowbrainer to book ski rental online in advance, always found it means huge savings versus booking through the holiday company, also cheaper than SkiSet. As Snowbrainer is just a broker/agent, I guess the quality of the equipment and service will differ from shop to shop but I've always been very satisfied
15 februari 2019
Review zonder uitnodiging
Faulty website, horrible support
We had a problem with the site which booked at the wrong shop in the wrong village. I contacted them and immediately I knew, I made a mistake using this website. The support is horrible. They would not change the booking to the other shop. I had to book again and hope that they would cancel the booking with the other shop. After all those phone calls to a UK number I had made 0 benefit.
7 april 2018
Review zonder uitnodiging
Antwoord van Snowbrainer
Dear customer, if you make a booking with us and contact us immediately with the Information that the booking is wrong, we can cancel the booking without any cancellation fee. If you find out, that the booking is not correct, not directly after finishing the booking (but not later than 3.00pm on the day before the first rental day), we can cancel this booking for free if you make another (correct) booking and send us the new booking number. Please note that we can't change the booking to another shop, as all our partner shops have different prices and conditions. As your payment details are of course not visible to us, we can't make the new booking instead of you, but of course we can make the new booking together with you on the phone if your prefer It's always possible to ask for a call-back from us to save money. We also provide phone numbers to EU countries, all our colleagues speak at least English.
Best ski hire ever
We hired our skis through this company for our trip to leas Saises . The shops we chose was Isabelle ski hire in leas Saises . Good efficient service and the skis were excellent . Best ski hire ever .
21 januari 2017
Review zonder uitnodiging
POOR KIT - 5Star kit waste of money
i pre booked my hire online from snowbrainer.com with collection from sport2000 in Tignes and the kit was very poor. i upgraded to the so called 5Star kit. IT WAS NOT. was given a knocked up beginner board. So DON'T WASTE FOR MONEY ON UPGRADES. i even purchased the added insurance thinking it was a good board, not sure the added cost was worth more than the board itself. They were also unable to supply me a board of correct length, which i had ordered online weeks in advanced. This was my experience, others in my group were also not happy, lack of correct board length for many although they also had ordered online weeks before and bindings not setup right for any of my group. Poor service all round,
27 januari 2015
Review zonder uitnodiging
Antwoord van Snowbrainer
Thanks for the feedback, it's important for us to work together with ski hire partner shops that have the same view of good customer service as we have. Please note that we act as an agent and not responsible for the service provided at the shop. Nevertheless we always try our best to find quick and efficient solutions if something goes wrong at the shop.
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