Delivery verrryy late

Antwoord van Snowcountry
We’re truly sorry your delivery arrived so late, and we completely understand how disappointing that is.
You placed the order on 15-12 at 11PM, which was after our 4PM cutoff, so we shipped it the very next day on 16-12 as planned.
From there, UPS was experiencing heavy holiday peak volumes, and because the delivery address is in a remote ski area, transit can take longer, which is why we did flag that extra time was possible. With Christmas and the weekend in between, there were also days when no delivery took place.
UPS made a first delivery attempt on 23-12 but they weren't successful, and the parcel was ultimately delivered on 29-12.
Although, after the handoff to UPS, there was not much we could do, we know that doesn’t change the experience you had, and we take full responsibility for making sure expectations are clear. So my appologies for the delay and I hope you can still enjoy your new bindings this season.







