Snug.com Reviews 235

The process with snug was easy and communication being automatic meant that I didn't have to wait for calls all the time. I don't know why all real estate agents don't do this and this would be a great process for applying for jobs also! One application and I successfully got the house I needed

Scam website advertising through real estate websites/apps

Snug was difficult to navigate & much of it not relevant. Some buttons didn't work. However, most alarming is that I discovered that a property I was interested in on realestate.com.au was actually a scam ad! The "company" wouldn't make any way to view said property but instead sent enquirers to Snug to fill out an application. I was suspicious so I started investigating & found that this "company" was linked to several others that all magically seemed to have the same agents working for them (same photos) & this property listed but when I tried to phone the number, couldn't get through, just a recorded message. I finally phoned another number that I did get to speak to someone but it came up as a totally different company (not listed on ASIC) than what was previously advertised. After explaining the situation, the person said that the "agent" in the ads (multiple ads across many legitimate RE websites), used to work for previous said "company" but had only started with them 2 days earlier & when I said the property address, was told that property is not listed with them but it was advertised with the same "agent" (that they just admitted started working for them) with their phone number & the previous "company" name on the same ad, not this new name. On researching the ABN/ACN numbers, it listed this "company" as having up to 15 different business names & trading names that were regularly added to or removed, over a number of years (the company where I was able to reach via phone was not listed). The woman on the end of the phone started to sound very nervous when I suggested that this sounded more & more like a scam. On another website I discovered that this property had actually been rented out last year! This needs to be more closely regulated!! Totally disgusting!

Filling in my details was a breeze—so intuitive and undoubtedly secure. Every step, from booking the inspection to receiving the keys, was carefully managed. Thank you, Snug, for helping me find a place I’m proud to call home.

Easy to use, it’s clear

I am pregnant with twins so to be accepted was such a relief for me and my partner. The application through snug was a smooth and easy process, I found it to easy apply on my phone on the go if needed as well.

Very easy to apply, user friendly. Thanks for providing this facilities.

Relocating from Sydney looking for properties and completing applications provided by a variety of apps was
a stressful time. We found the Snug application and application follow up process to be the most expedient and hassle free. A helpful chat line too.

It keep the records for two months which makes it easy to apply quickly and fast.

Easy to navigate and enter information both from the dashboard and initial search.
A little glitchy when trying tp update existing information in particular I found it hard to update my income.

First time using snug and I got accepted for the house 🥰 Very exciting.

It was very convenient and helpful to rent the best apaprtment. the process was so neat and exact on time.

Thank you so much

The best part is that it is very easy to keep your information up to date and the verification process is very straightforward so that neither the employer nor your references are constantly being bothered.

Having been in a long-term rental, arranged prior to the advent of online applications, Snug has taken much of the stress out of applying for properties. Having all our docs available for instant upload has been very appealing, I wish all agencies used Snig.
Snug is super user friendly - especially for those technologically challenged! - and has made applying for properties so much easier than expected.

Had a incredible experience with the agents
Have been a great help

This company have tried to prepare better situation for customers and process of renting is easy.

The process for renting a property either the help of Snug.com has been very helpful indeed. Everything was able to be done in the one place online… thank you Snug

Super easy and my application was a bit painful thanks to a recent breakup, so it was great to have plenty of free typing fields where I could explain things without having to separately email the agent.

The Snug form is very detailed. I appreciated the space to introduce myself, and to add a profile picture. After filling it out once, it’s easy to reapply for as many properties as I want.