Snug.com Reviews 235

Jade was very professional and efficient in the whole process. Very happy with the service I received.

Once my profile was completed - which did take some time to do
(HINT: make sure you have all your ID documents ready to go)
applying for more properties was very easy and strraightforward

Snugg was easy to use and Helped the with ease the transition through an otherwise stressful time.

Property viewed was clean, and well presented on web site. Agent arrive on time and very pleasant and professional. Have had excellent service from this company and would choose them again if and when the need arises.

Absolutely awful awful website, they request way too much information more so than any other company we have used to apply for houses. They force you to put a profile picture by saying you’re more likely to be picked but at the same time you’re more likely to be judged based on your appearance and not your suitability. This website and app is a joke and will not be doing this again. It took 4 hours to complete an application

The whole rental search and application process was much easier and user friendly. Streamlined and super easy across multiple agents. It made our stressful search so much simpler.

I absolutely have to rave about Snug - this rental application platform is a total game-changer! As an international student from China, searching for the perfect place to call home in Melbourne can be pretty overwhelming. But Snug made the whole process an absolute breeze.

First off, the website is super user-friendly and intuitive. It's got this cool, modern vibe that makes you feel like you're in good hands. Filling out the rental application was a piece of cake - no confusing paperwork or endless forms to deal with. Plus, Snug's digital contract signing and online rent payment features are so convenient, it's like they read my mind!

But here's the real kicker - Snug hooked me up with my dream apartment near Queen Victoria Market. I'm talking prime location, gorgeous space, the whole nine yards. The best part? The process was quick and painless, thanks to Snug's top-notch credit and background checks. It gave me peace of mind knowing that I was presenting myself as a trustworthy tenant to potential landlords.

And can we talk about the level of customer service? The Snug team was there for me every step of the way, answering my questions and providing support like the absolute legends they are. It's clear they genuinely care about helping renters like me find their perfect home.

In a nutshell, Snug is hands-down the best thing to happen to the Australian rental market. It's made my life as an international student so much easier, and I can't recommend it enough. Trust me, if you're on the hunt for your dream rental, Snug is the way to go. 10/10, would use again in a heartbeat!

I accidentally overpaid when completing the report which obviously was my fault .Getting the extra payments repaid into my account was ignored and the helpline a waste of space

Well organised website, easy request for reference and follow up the process, quick processing time

An easy sign up process that can be used by multiple agents for the application process of an apartment. Transparent and it also talks about the security and purging of your information. Highly recommended

Quick and easy process that gives you visibility on your application

I found using the Snug website to apply for a property incredibly easy and quick. Well laid out, easy to upload documents and photos as well as very clear language and questions. When it comes time to apply for a rental property again, I hope the agent uses Snug.

The ease with which the process was conducted was amazing. I applied from a different state but managed to get everything sorted.

Completely infuriating online system.
Firstly I had extensive issues trying to logon to your system…….you need a User Experience consultant to redesign your login workflows. The system gave pointless error messages that did little to navigate the user around the problem. I have UX consultants in my team to avoid these sort of user frustrations.
Secondly, the application workflow assumes that every adult member of the household is required to be financially vetted. There was no option for a primary applicant to be on the tenancy agreement and merely list other members of the household. Surely you are only interested in who is paying the rent and therefore who is bound contractually. Why would you need my spouses full details (earnings, bank statements, references etc) if she is not responsible for paying the rent.

What a terrible rental application platform. Spoke to a few agents as well that preferred other ones like 2 Apply so much more than Snug.
It's so restrictive and broken that now I don't bother applying to any rentals that use this platform anymore. Save your time honestly. Customer support just give stock standard answers that really don't help. In a rental crisis, this platform is part of the problem.

Started getting emails of suggested houses no where near where I was looking. The website is overall to complex, there needs to be able to search by area not an address

Excellent communication and professionalism has made the leasing of a unit streamlined and stress free. Thank you Burlington Property Agents and thank you Bryce.

Snug was very easy to navigate and made the process of applying for rentals a dream.