Snuggledown Reviews 

Duvet - the feather and down keep coming out.

Have never known such bad customer service. Emailed on 14th January, got the usual standard acknowledgment, said they would reply in 5 working days but nothing. Chased them on the 24th January and again standard acknowledgement saying they will reply in 5 working days. It is now the 8th February and still not had an reply from them.

Very pleased with our “Hotel Range” pillows. I bought the firm side sleeper for my partner & the medium back/side sleeper for myself. They are very comfortable & just right for us.

Order #3848
I ordered the wrong size. Emailed and sent message immediately to ask to cancel the order. I still have not heard from them 10 days later. The automatic reply to the email said they would respond in 5 days, but I still have not heard anything.

Great quality duvets, would buy again.

Very poor. 1 week and still not received my pillow.

A bit too hard, but okay as a second pillow

Ive still not heard anything and ive emailed and made a claim over Christmas since my last review this is ridiculous

Really lightweight, but lovely and warm for a UK winter. Just wish the label wasn't so stiff or stitched to the side of the quilt as it just hangs out the quilt cover opening 🤔.

Very quick delivery and super quality product.

Great quilt value and comfort

Quite dissapointed with the customer care. I received the duvet l ordered on the 2nd Jan 2026 and on the 3rd l contacted them through their website asking to return the product. I was not happy with the large pockets containing the down filling, too large so the filling was not covering homogeneously the whole pocket leaving emtpy spots. That was not advertised clearly not the filling density. Anyway, since then l have sent customer care-using their email and the chat servide- 3 more times without any response just yet.

Quick delivery. Product as advertised! Good

The electric underblanket arrived in good time and exactly as described. It is delightful getting into bed in the cold nights.

Best pillows ever. Replaced my previous pillows, which had lasted for seven years. Wouldn't buy them from anywhere else. Also, they arrived super quickly. Many thanks.

Update as of 2/2/26: Snuggledown have now been in touch to apologise and have promised to send a replacement. Will provide an update once I’ve received this.

Very disappointed with my first order from Snuggledown. The pillows were sent in their plastic cover only with no outer packaging and they arrived with the cover split open and poorly taped back together, leaving the pillows fully exposed to dust and dirt during transit. This lack of care and hygiene falls far below the standard one would expect from a bedding company, and is especially concerning for someone with dust allergies.

I contacted customer service, attaching photos and requesting collection and replacements, but I’ve had no response whatsoever. The total lack of care in packaging and the complete absence of customer service is completely unacceptable. I expected far better from a brand like Snuggledown.

great item realy good price swift delivery

Wrong items delivered and it took weeks to sort

Prompt delivery
Good quality

I bought an electric blanket from this company which arrived swiftly and was sensibly packaged. The card visible through the packaging said the blanket "has 9 programmable multi-heat settings to maintain a constant temperature in the bed" and "warms your bed just before you get in, and can be set to switch off before you get up". However, the instruction booklet in with the blanket said "Caution! For your comfort and safety, you should not leave your Electric Blanket switched on when you are in the Bed." This confused me, so I emailed on 4 November asking for clarification, and saying if I couldn't leave it on during the night I would need to return it for a refund. I received an autoreply saying they would be in touch within 48 hours, but by 14 November I had heard nothing further so I emailed again. That time I received no reply, so on 25 November I tried again. A reply finally arrived on 26 November, saying they couldn't find my email of 4 Nov (odd given that I got an autoreply) but they could see it in the thread (because each time I emailed again I forwarded the previous email(s)). They said the instruction changed towards the end of 2024, so I don't understand why the documents with the blanket are still so inconsistent. They assured me that the heat in the bed would be retained by the duvet, which I know is not the case. So I emailed back the same day saying I would need to return the blanket for a refund, and asking for information about how to do this because it is not on their website. Again I received no reply so I tried again on 3 December and got an autoreply saying it's their busiest time and they aim to respond within 5 working days. They responded on 9 December, when I was away from home. I was able to make the return on 16 December and I'm glad to say I got an email on 17 December to say they were processing a refund. But what a ridiculous saga! Why not put the information about how to make a return on the website, to save work and stress for everyone? And why doesn't this organisation practice good workflow management? It's not rocket science; plenty of other companies have busy periods and still manage to communicate swiftly and effectively. This whole interaction should have taken a week at most, not a month and a half. I would give no stars if I could.