SnugglyBear Reviews 

I ordered a product from them with express shipping on November 23rd. However, on November 26th I got an email saying my order had been cancelled with no explanation why. I tried multiple times to get in contact with conpany but every time i sent an email, it said my email was blocked and so i never got an answer. This was quite annoying but I have just gotten the money back from it today but i wouldve really liked this product to be delivered instead.

Ordered and money taken then received an email that goods were out of stock. Still waiting for the refund !

From start to finish very good. My daughter loves the item. Very good presentation.

I ordered a week ago and the item hasn’t even been dispatched. I tried to email their contact page and the email is just bouncing back.

Ordered two items December great service and family were extremely pleased. Ordered another in May for next day delivery it didn’t arrive no dispatch email. It finally arrived 5 days later after pestering via email no apology just a lie about how it had been sent but couldn’t provide any proof of that. I politely asked for them to refund the next day delivery charge as it was late and embarrassing having no gift for the recipient. Since then my emails go ignored and they’re not bothered. Customer service is diabolical I would have been ordering more as gifts as the product itself is great however id take my custom to a company with a half decent customer service now.

Took payment, but then refunded with no explanation. Turned out they’d sold out when I checked the website, so presume this is reason for refund - an email giving a reason for the refund would’ve been appreciated.

Great quality. Just love my hoodie and travel blackets. Great service and fast delivery

Very happy with the dog bed. It’s so comfy for my dog .He loves sleeping on it.He finds it very relaxing and cosy.
It is a good design and colour.Would recommend.

It’s super cute but no way near the thickness they claim it is on the website and notably thinner than my husbands that was bought a year or so ago.

Travel cushion as described, fast delivery great seller xx

Recieved my Sloth hoodie and it is so comfy and lots of room in it , very soft n so cozy . Was easy to order and delivery I paid only £3.99 and recieved it next day . Great price too as they have discounts because of the cost of living electricity n gas being expensive , great company and I'm going to order another one . Love love love it .🦥🦥

Order not received, Royal Mail saying they never received it from snugglybear, so filled in the online form and emailed and no response.

This was meant to be a Christmas present, thoroughly disappointed

Edit:
The reply below again states it was royal mails error, however after speaking to them again, snugglybear sent the package on Thursday night. I asked for it to be sent by an alternate courier, due to the strikes and snugglybear did not deliver, so the whole ‘we will do everything we can to resolve the matter’ was absolute rubbish. My advice: don’t buy from these people. Let’s hope this business stays small, if not diminishes

Final edit:

The reply once again is complete fabrication I was the one who suggested using an alternate courier and I emailed well in advance of my review and only received a response once I reviewed, I also responded to them and they said pretty much word for word what’s below

I can tolerate it being late, but had I known they would lie so much afterwards and try and pull the heart strings of others to stop them losing business I would never have bought from them.

Just don’t bother buying from snugglybear, they’re quite clearly not very good people, merry Christmas

I have not received the order. I have emailed customer services twice and had no response ☹️

This fits the name so well, it's just like a snuggly bear, the best purchase in ages

Lovely item, super soft and snuggly, really quick delivery

Fantastic quality, great price and so warm and cosy. Will be buying these as presents as I love mine. The pink is such a pretty colour too. Fast service as well, can't fault anything.

Excellent product so far. Very warm when tried yesterday but only the depth of winter will tell. Excellent service and communication with Anna when I required information. Recommended!

My oodie is lush. Lovely quality, very warm, incredibly comfortable. Thoroughly recommend. In fact, two of my friends have bought from SB since.

Really soft, cosy & warm, great length and perfect for snuggling in

This item looks to be high quality. It’s very snuggly. It was bought as a Christmas present so can’t say anymore about it.