Sofaway Reviews 

Update: increased from 1 star to 2 star as company has sent me a WhatsApp message to apologise and furniture is nice.
This was my experience though....
1. it states contact for delivery within 24 hours of purchase - this didn't happen for us. Purchased 14 Dec, called 20 Dec.
2.no email confirmation, it's all done over text and WhatsApp - and no delivery updates. The lack of contact or traceable information leaves you wondering if it's a scam.
3. Called 20 Dec and told delivery would be on Xmas eve.
At the time of writing the original review it was midnight - going in to Xmas day and we'd had a call to say they'll be a delivery at 12.30am. And then a further call came saying nope, it won't be until 1.30am.
The people calling spoke limited English, which added to the communication problems. We did try and cancel the delivery but they said they couldn't.
It meant we were in no man's land whilst we should have been celebrating Xmas eve. I couldn't go to Mass as I had to wait in.
Earlier in the day I'd messaged to get a delivery time and had been told the delivery was running late due to the other deliveries on route, but the people driving the van told us we are their only delivery.
I would also question the delivery company's status as I just can't imagine any genuine delivery company would do a delivery at 1.30am, without verifying with the customer first.
IT FELT LIKE ONE LIE AFTER ANOTHER.
OUR NIEGHBOURS WERE ALSO VERY ANGRY! they told us they'd be logging a complaint with trading standards about the illegal delivery times and how this has affected their Xmas eve. They have little kids and could do without them waking up in the middle of the night in Xmas eve, so I can't blame them.
This is possibly the worse service I've ever come across, and that's with 25 years working in service complaints.
The low points were failing to meet communication service promises. Failing to deliver in a reasonable time frame and lack of professional communication around what was a serious delivery issue.
The upside is it's a nice suite and despite the time, the delivery people brought the suite right in to the room.
However, they didn't assemble the suite as promised in the service statement.

Absolutely brilliant from both men,did me proud

Excellent value for money.
Albeit a few issues regarding delivery date, it arrived a week later than expected and at 9.45pm.
Delivery guys very pleasant and helpful.
Thank you

Zeeshan and ghafoor was amazing helped me move my sofa which was VERY difficult at one point I thought I would have to return the sofa I’m very pleased with my sofa and the outstanding delivery guys thank you again

Very good service from delivery tram, very helpful
good company to deal with, lovely sofa

Ordered from this company on 8/11/24 and my sofa and chairs was here just over a week later everything was perfect from start to finish we ordered the wilcot 3 seater and 2 chairs and they are luvly , material is fantastic also.
Delivery team put them in the room of choice. Everything from ordering to receiving my order was perfect really nice communication.

where do we start... the ordering process was ok..ish, the texts and phone calls that followed were slightly entertaining!
after failed attempt at delivery on the first try, the second was eventful with bad directions and language barriers, then my husband having to offload the large sofa pretty much by himself due to the driver not wanting to help... moaning about how little he gets paid the whole time.
then onto the colour... completely different to advertised. when we got in touch we were told we were correct its called mink not beige. when we ordered beige not brown. after back and forth we were offered £100 refund. which doesn't exactly cover the disappointment or product we are leftwith...

Good service from delivery team and excellent company good sofa

Delivery drivers was amazing, they brought the sofa upstairs

Sofas arrived a week after ordering.Delivery team put them in the room of my choice.

Sofa is very good quality made to measure and delivered in 1 week

Overall, great sofa and beautiful colour. Came as described and really pleased with it!

Owner went above and beyond to deliver my sofa to Northern Ireland. Had a few blips with knowing when the sofa was coming however when I got told that the sofa was coming, it came at the date and time they stated. There was also a few issues with delivery due to me being in Northern Ireland but in the end they made the effort to come all this way from the main land so it was all worth while! Thank you Sofasway

We decided to order with SofasWay following being let down by a different company for a similar sofa. I was a little nervous using a fairly new company given my most recent experience however I’m glad I did!! They were always on hand to answer my questions before we ordered and when we ordered that continued.

We ordered on Friday the 18th of October and received it on Friday the 25th of October, they kept me up to date all the way through, the date of delivery did change once (by a day) but can’t complain at that as they still delivered within a week which is amazing for a sofa.

Even though the drivers had an issue with their van they still pushed through and delivered, a little on the later side of things however they did not cancel and kept to their promise. Most companies would write of the delivery and return home but they did not!

The sofa is lovely! The Missy U Shape is exactly what we wanted, a big sofa where the whole family can sit together. It’s a comfortable sofa and exactly what we ordered. I will 100% recommend sofas way, hopefully the sofa holds up and suits our family home well!

This entire experience has been absolutely shocking. We ordered an armchair and received a phone call double checking the fabric and colour - all good, no worries. We were then told on the Wednesday it would be delivered on the Saturday. We waited in all day Saturday with no delivery. When I chased up the company they said the driver was late and would be there tonight - no problem, things happen. We then received a call that the delivery driver would arrive between 10pm & 11pm which was a bit late but we thought okay, whatever we'll just wait up. We waited up until half past midnight and eventually gave up and went to bed, half expecting to find an armchair in our driveway in the morning.

The following morning we received a message from the company asking if we'd received the chair. I explained we hadn't. Throughout Sunday I messaged the company several times asking for an update and eventually said I just wanted a refund because this was ridiculous. Monday morning comes round and we receive a message asking if they can deliver it today. We decided to give them another chance and said okay. When they asked what time we'd like it delivered, we said between 3pm & 5pm, they then asked if it could be later - why bother asking in the first place? They eventually agreed and we waited again for the chair to turn up.

4:45pm comes around and still no chair so we ask for an update. The driver calls and says he won't be there until between 10pm & 11pm again. We explained we asked for delivery between 3pm & 5pm but he didn't speak much english so didn't understand and ended up passing the phone to someone else, who we told to just cancel the delivery because we wanted to cancel the order. They said that was fine and no delivery would take place.

We messaged the company several times asking to cancel the order with no response, until late Tuesday night when they asked if they could deliver at the weekend "during the day this time". We said no and that we wanted a refund.

This company has continued to ignore our messages requesting to cancel and to refund us. I'm now out £180 that I paid upfront for the chair with the rest being financed, and have had to deal with this absolute shambles of a company. Absolutely avoid them, it's a miracle they have any positive reviews in the first place.

Very professional very helpful fab service

Very professional lovely fellas

Very professional on time and great service from delivery team

Very helpful staff very friendly professional and on time

Very nice sofa, very nice staff, the delivery guys Zeshaan and Ismael went the extra mile and helped more than they had to in the set up. Thank you to everyone at the company!

Service was a little less than expected. I was told the sofa would arrive on Tuesday. On Tuesday, I got a phone call around 2 pm stating it would come on Friday. On Friday, I was called around 10 am and told it wouldn’t fit in the van (which I found amusing, as it’s a dog sofa from a sofa company). After asking what they would do after messing me about twice, they offered to throw in some cushions and promised delivery on Monday.

On Monday morning, I received a call from the driver saying delivery would be between 3 and 4 pm. Then I got another call at 1:30 to say he was 30 minutes away. The delivery team brought the sofa upstairs to where my matching full-size Midas sofas are and finished up. I had to ask them to wait until I unwrapped and checked the sofa. They didn’t take away any of the wrapping either.

The cushions are nice, but they couldn’t have picked smaller ones if they tried. The sofa also isn’t as well built as the original. It has plastic legs at the back and only metal legs at the front, which doesn’t match the picture. The finish on the arms is rough—separate parts of fabric stuck together—and the studs on the top left arm look quite uneven. It’s definitely not up to par with the quality of our larger versions from Sofology. However, considering the price and the fact that it’s for our dog, we’ve decided to keep it.

That said, I wouldn’t use this company again.

Update:

Since my initial review, the company repeatedly reached out, persistently requesting a five-star rating. After I made it clear that a partial refund was necessary for a higher rating, they agreed to provide a £100 refund along with additional cushions and matching feet for the back. However, this agreement only came through after I issued a final notice due to their initial silence post-agreement. In an unprofessional twist, they began calling me on Saturday nights, attempting to barter for a five-star Trustpilot update. Their messages also became overly informal, even referring to me as “mate,” which I found inappropriate for a customer service exchange.

While they eventually provided the refund and items, the sofa itself remains disappointing—its proportions and finish differ significantly from the photos along with details not meeting the description they have. It also falls far short of the quality seen in our full-sized sofas from the same range. Despite these issues, no apology was offered for either the poor service or the substandard product.

Based on this entire experience, I’ve updated my rating to three stars for finally fulfilling the agreement, but I would not recommend this company or choose to use them again.