Experience was great Support from Khushi was also very helpful She made everything easy and would definitely recommend visiting this branch if you want to buy your dream sofas
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really good customer service from Ishmael initially and then Saj when we bought the sofa’s, good quality products and good value for money
Bedrijf heeft geantwoord
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Toon meer
Bedrijf heeft geantwoord
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Verenigd Koninkrijk
- 0344 863 9043
4,8
Uitstekend
1K reviews
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Service excellence
Great experience in store today as always. I had a shortlist of recliners and the sales rep listened to what I was after and then customised the sofa to fit my space.
Looking forward to delivery now!
24 januari 2026
Antwoord van Sofology - Birmingham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Delivery failure
I am having a horrible nightmare experience with sofology. I placed order 13 weeks ago and my order isn’t delivered. After multiple follow ups delivery was scheduled but still it din’t happen. Horrible customer service support with people working there no idea about the status of order or why the delivery was cancelled. With this even after 14 weeks I have got no reply for delivery failure or the status of the order. Shame on these guys for giving false promise before ordering that it will be delivered in 6 weeks. Don’t believe them. After you order nobody cares to even update you the status of your order.
18 januari 2026
Review zonder uitnodiging
Antwoord van Sofology - Birmingham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Kim was very helpful and nothing was…
Kim was very helpful and nothing was too much trouble. A very polite and friendly lady.
21 januari 2026
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kim. Have a great day 😊
Excellent customer service
We visited a number of sofa stores, but Sofology had by far the most helpful staff. Both Saj and Kushi were excellent and very helpful. They were able to give us plenty of time and ideas and able to answer our questions fully, hence we ended up buying our sofa from them!
20 januari 2026
Antwoord van Sofology - Birmingham
Thank you for awardingu s 5 stars Ali, this is a great review!
Very professional and friendly.
19 januari 2026
Antwoord van Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Birmingham
Thank you for taking the time to leave a 5-star review!😊
Not only that ive had to waitt 3 months…
Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks
14 januari 2026
Antwoord van Sofology - Birmingham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.
9 januari 2026
Antwoord van Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesman saj was really helpful not…
The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man
3 januari 2026
Antwoord van Sofology - Birmingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Birmingham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The sale assistant was great
The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.
30 december 2025
Antwoord van Sofology - Birmingham
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great customer service
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!
29 december 2025
Antwoord van Sofology - Birmingham
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Very helpful and perfect service
The service was really good explaining everything we needed to more and much more
30 december 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great customer relations
Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.
27 december 2025
Antwoord van Sofology - Birmingham
Hello, thank you so much for your review. We are so happy to hear this!
Staff were very helpful and patient
Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.
Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.
18 december 2025
Antwoord van Sofology - Birmingham
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Great experience
We had a great experience at Sofology today thanks to Mr. Saeed. He was friendly, knowledgeable, and really took the time to help us find exactly what we needed. His honest advice and excellent service made the whole process easy and enjoyable. I’d highly recommend him!
7 december 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful on a long phone call as…
Very helpful on a long phone call as there was a problem with my computer
3 december 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Thank you Niaz
Niaz was such a lovely gentlemen who has so much patience with our order. Bless him he supported us for ages and was so knowledgable. We purchased a sofa from the Birmingham Branch. Thank You Niaz
1 december 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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