Experience was great Support from Khushi was also very helpful She made everything easy and would definitely recommend visiting this branch if you want to buy your dream sofas
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really good customer service from Ishmael initially and then Saj when we bought the sofa’s, good quality products and good value for money
Bedrijf heeft geantwoord
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Toon meer
Bedrijf heeft geantwoord
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Verenigd Koninkrijk
- 0344 863 9043
4,8
Uitstekend
1K reviews
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We had a great experience at Sofology
We had a great experience at Sofology! Sajad gave us excellent advice and helped us choose the perfect sofas — we’re really happy with our selection. The manager also gave excellent support and helped us choose a footstool we love. The customer service throughout was fantastic, and the whole team made the experience enjoyable. Highly recommend!
11 oktober 2025
Antwoord van Sofology - Birmingham
Thank you for awarding us 5 stars :-)
Brilliant delivery people
Lovely sofa, and the delivery people went above and beyond to squeeze it into our living room.
23 februari 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
Lovely assistant the whole process was…
Lovely assistant the whole process was smooth and easy very informative I no what I was purchasing
4 oktober 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
As a returning customer at the highgate…
As a returning customer at the highgate birmingham branch i would definitely say the service and customer care you get at this branch is absolutely fantastic.I went back and forth three times trying to decide on the sofas i wanted and each time the service was meet with high standards.Saj who took care of me was very patient and guided me well through the store and advised me in the best way possible.I am definitely a happy customer and recommend Sofology to anyone that’s looking for modern updated designs.
29 september 2025
Antwoord van Sofology - Birmingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
outstanding service
maz was excellent throuout the whole time from when we walked in till when we walked out after we ordered.He listened to what we required and helped us to purchase the required and not once did he push or rushed us to make a purchase. We would definitely recomend the location and the salesman named Maz
1 oktober 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
The process for buying was…
The process for buying was straightforward with no issues.
22 september 2025
Antwoord van Sofology - Birmingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
I went to sofology today looking for a…
I went to sofology today looking for a sofa been looking for a few weeks now and a fella called Ismail was looking after me. We found the one we wanted and he provided me with a fantastic service from start to finish and I bought A beautiful one I recommend sofalogy to anyone who is looking for a sofa
20 september 2025
Antwoord van Sofology - Birmingham
Thank you for your recommendation Mr Chester :-)
Highly recommend
Great customer service by the young lady Kush, we ended up buying 2 sofa sets from the store!!!!
18 september 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful in buying our suite
Very helpful in buying our suite
Very knowledgeable in what we needed to know.
12 september 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Antwoord van Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ismail was amazing
Ismail was amazing . Explained everything to us in detail and make sure feel comfortable. Offered us drinks . Excellent customer service
9 september 2025
Antwoord van Sofology - Birmingham
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
Give you no time to make changes and processes are poor!
Customer services approach and processes are threatening and inappropriate for the amount of money you are spending!
I ordered a £3,500 sofa in store and had only 48 hours to amend, due to an error made in store by salesperson I called to amend 24 hours later. I was told someone would call me back within 24 hours… I was called back over 24 hours later! I was told I had only 30 mins to make a big decision because my 48 hours later window would be closed and the computer would not allow amendments! This left me unable to visit store to double check the fabric selection…
The sofa I chose in the end was cheaper than previous one and I was advised to sign more expensive credit agreement so basically sign for more credit than I needed by £500! This is all very very poor! I am still yet to receive a new credit agreement which is holding up my order… they need to significantly improve as I have found the whole experience stressful and threatening!
6 september 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Upholstery chap sorted my sofa
I had the repair Chap visit as I had a slight imperfection in the fabric
He had a full replacement of the fabric
Solved the problem and all good
8 september 2025
Review zonder uitnodiging
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Syed is a gem
Syed is an asset to your company. Polite, patient, friendly and knowledgeable. He is the reason why we will be purchasing from your company. He went through every detail and made sure our needs were met. He was also great with my kids while we was there.
7 september 2025
Review zonder uitnodiging
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The sofa experience
Friendly, proprietorial and informative staff, excellent designs and colourways, good product mix and quality. Probably the most helpful staff I've experienced. Store layout great, dog friendly, what's not to like!
2 september 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Amazing customer service from Kim
Amazing customer service from Kim, Sajid & the team!
Sajid explained the process and went through every fine detail regarding the sofa we liked. A few days later we went back to finalise our purchase and was approached by Kim who was very welcoming and helps complete our purchase. I do have to say the staff at Sofology over all are every polite and helpful keep up the good work guys :-)
29 augustus 2025
Antwoord van Sofology - Birmingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great service
Kim at Sofaology Birmingham provided a great service! Really patient, informative and professional.
1 september 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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