Experience was great Support from Khushi was also very helpful She made everything easy and would definitely recommend visiting this branch if you want to buy your dream sofas
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really good customer service from Ishmael initially and then Saj when we bought the sofa’s, good quality products and good value for money
Bedrijf heeft geantwoord
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Toon meer
Bedrijf heeft geantwoord
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Verenigd Koninkrijk
- 0344 863 9043
4,8
Uitstekend
1K reviews
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The sales person was very friendly and…
The sales person was very friendly and he knew his work well. He gave us all the possible options that was available to users
30 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had such a lovely experience
Had such a lovely experience, Sajjad was amazing in the Highgate store. He really made us aware of everything about the sofas we liked. We spent a long time thinking about choices and he was super patient and informative. Thank you
30 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Birmingham
Thank you so much for taking the time to leave us a review. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your new furniture!
great experience and the customer…
great experience and the customer service from Saj was amazing made it easy for us and helped us through the process too, top man
25 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Ismail and Saj were extremely helpful…
Ismail and Saj were extremely helpful in helping us decide furniture for our house. They were super accommodating in terms of what we wanted, helped us set the sofas in different ways and mapped it out for us according to our dimensions. Ismail gave the best advice and opinions which helped us place our order without any doubts. All the options were thoroughly explained to us.
23 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service by Sajid
23 augustus 2025
Antwoord van Sofology - Birmingham
Thank you for your feedback!
We recently bought a 4-seater sofa and…
We recently bought a 4-seater sofa and footstools from Sofology and were looked after by Tom throughout the whole process. From the moment we walked in, Tom was welcoming, professional, and really knowledgeable about the products. He took the time to understand what we wanted, explained all the options clearly, and gave us honest advice without ever being pushy.
The experience was smooth from start to finish, and Tom’s friendly approach made choosing our sofa a pleasure. We’re absolutely delighted with our purchase – it’s stylish, comfortable, and exactly what we were hoping for.
A big thank you to Tom for going above and beyond – we’d definitely recommend both him and Sofology to anyone looking for quality furniture and excellent service.
18 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Such a beautiful store and amazing…
Such a beautiful store and amazing customer service.
14 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great in store experience!
Kimoy Donaldson from the Birmingham Highgate branch was very friendly and helpful. We had already decided on the model of sofa we wanted but were open to consider others that would also fit our space. She explained everything in detail and confirmed the lead time when placing the order for the products we wanted. Overall, a great experience in store!
10 augustus 2025
Antwoord van Sofology - Birmingham
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Really happy with the 10/10 service we…
Really happy with the 10/10 service we received from Raj and also a lovely lady called Kim, highly recommend sofology Birmingham
6 augustus 2025
Antwoord van Sofology - Birmingham
Thank you for awarding us 5 stars :-)
Finding a sofa was the easy bit
Finding a sofa was the easy bit, ordering online however was difficult as it kept saying something went wrong which was very frustrating.
We went in store to choose the sofa and after going home to measure we then decided to order online via the link Kim gave us, the online service is a bit glitchy so maybe try and resolve that to make ordering online easier.
Obviously haven’t received the order yet so hopefully it will be just as lovely when it arrives.
9 augustus 2025
Antwoord van Sofology - Birmingham
Hi Donna, thank you for taking the time to share your feedback with us. We're delighted to hear that you found the perfect sofa and had a positive experience in our store with Kim's assistance. However, we're sorry to learn about the difficulties you encountered while ordering online. We appreciate your patience and will certainly look into the issues you've mentioned to improve our online service!
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We were assisted by Niyam who was…
We were assisted by Niyaz who was really helpful and knowledgeable without being in any way pushy.
20 juli 2025
Antwoord van Sofology - Birmingham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Niyaz was the best host ever
Niyaz was the best host ever. To the point customer service totally tuned in to us.
19 juli 2025
Antwoord van Sofology - Birmingham
Hats off to Niyaz! Thank you for sharing :-)
Young lad was really polite and helpful…
Young lad was really polite and helpful
Would recommend
17 juli 2025
Antwoord van Sofology - Birmingham
Thank you for your recommendation :-)
10/10 above and beyond service from Sajaid
Absolutely outstanding customer service. I had the most abstract and weird request but Sajaid was calm, patient and keen to make sure I got what I wanted, which is ridiculous because he really did not need to do that and in fact nobody else did. He sorted this out from Birmingham when staff in London, where I am based, were not willing to even try. What a legend! Thank you!!!
15 juli 2025
Antwoord van Sofology - Birmingham
Hello, thank you for taking the time to leave a review on your positive experience with us.
Antwoord van Sofology - Birmingham
Thank you for your wonderful feedback!
Antwoord van Sofology - Birmingham
Thank you for your wonderful feedback!
The gentleman Syed Ahmed was very…
The gentleman Syed Ahmed was very polite and helpful and was clear with everything. Really happy with the service
6 juli 2025
Antwoord van Sofology - Birmingham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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