Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHighwood Lane, Patchway, BS34 5TQ Bristol, GB
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Lees wat reviewers zeggen
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... Toon meer
Bedrijf heeft geantwoord
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... Toon meer
Bedrijf heeft geantwoord
We had almost an impossible task of finding a sofa due to losing faith in another company as sofas being delivered faulty When we went into sofology we were at a loss and had to pay several visi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Highwood Lane, Patchway, BS34 5TQ, Bristol, Verenigd Koninkrijk
4,7
Uitstekend
1K reviews
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Great Experience
Very helpful and knowledgeable staff and a good range of sofas to try out on the day.
26 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Found the staff very helpful and easy…
Found the staff very helpful and easy to deal with, our sales guy was Hayden, very helpful and knowledgeable and actually a really nice guy, thank you for your help Hayden, looking forward to our new sofas👍
19 oktober 2025
Review zonder uitnodiging
Antwoord van Sofology - Bristol
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our knowledge helpful during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Sofology.
The assistant was very knowledgeable…
The assistant was very knowledgeable she explained everything very clearly
Very good at her job
18 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great experience - not pushy!
Great customer experience on a Sunday at Cribbs Causeway, Bristol, a few weeks back. Lovely lady, helped us find exactly what we wanted. Sorry, didn’t get her name :(
We couldn’t make up our minds on the day, but have now ordered the same sofa from Sofology online.
7 oktober 2025
Antwoord van Sofology - Bristol
Thank you for this great review!
Great Sales Representive
Great Sales Representive, all staff were very lovely and welcoming. We did not feel rushed and it made the whole process so stress free.
11 oktober 2025
Antwoord van Sofology - Bristol
Thank you for your wonderful review! We're delighted to hear you had a positive experience with our team at Sofology Bristol. Our goal is to make every customer feel welcome and relaxed, so it's great to know you enjoyed a stress-free shopping experience. We appreciate your kind words and look forward to your next visit.
Great choice of all types of sofas…
Great choice of all types of sofas available. Not pressured into buying, allowed time to really choose the right one for us as a family, and can customise to fit your room size.
13 oktober 2025
Antwoord van Sofology - Bristol
Thank you for your wonderful review! We're glad you enjoyed our variety of sofas and the relaxed shopping experience. It's great to know you felt comfortable finding the perfect fit for your family. We take pride in our customisation options and are pleased they met your needs. If you have any questions or need assistance, please reach out. We look forward to welcoming you back to Sofology!
Hayden was so helpful
Hayden was so helpful. Dog friendly shop and nothing too much trouble. Looking forward to our sofas arriving.
13 oktober 2025
Antwoord van Sofology - Bristol
Good morning, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellant Customer Service
The sales advisor Haydon at the Cribbs causeway , Bristol branch was knowledgeable,polite and very helpful.
A real pleasure to deal with .. Thank you ...
11 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Super helpful friendly staff!
We recently purchased a new sofa and swivel chairs, we were looked after by Kayleigh who was super helpful and a pleasure to deal with.
10 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great visit to Sofology Bristol
Great visit to Sofology Bristol . Was helped choosing furniture by Victor . He was extremely helpful and had all the information I asked to help make the right decision . Looking forward to furniture arriving !
19 september 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Guaranteed for Christmas being delivered in February
We ordered two sofas from Bristol depot on 25th September, one from their clearance and one that was being made but guaranteed for delivery before Christmas. On their portal, the clearance one was showing as ready on 9th October and the other as 11th December, but when I chased them (because nobody bothered to contact me) the clearance one had been at their despatch depot for two days but would not be delivered until 14th October and when I asked about the other one was told it was due 19th February despite the guarantee. I contacted the Bristol store who, apparently, cannot do anything about this, despite the fact that they were STILL guaranteeing pre Christmas deliveries up until two days ago.
So despite spending thousands of pounds on the sofas, and being promised the world, the reality is that they are liars and will deliver whenever they feel like it despite any promises or guarantees. Let’s hope the quality of their sofas is better than the quality of their customer service and empty promises. I really regret buying from them and don’t think I will be doing so ever again
9 oktober 2025
Review zonder uitnodiging
Antwoord van Sofology - Bristol
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
We weren’t pounced on as soon as we…
We weren’t pounced on as soon as we entered the store (always annoying) but left to browse. When we wanted help it was there, and we were taken through the purchase easily and courteously-a good experience. .
8 oktober 2025
Antwoord van Sofology - Bristol
What an amazing review, thank you so much for taking the time to write this 😊
Very helpful service was very good…
Very helpful service was very good can’t wait to receive my sofa
5 oktober 2025
Antwoord van Sofology - Bristol
What an amazing review, thank you so much for taking the time to write this 😊
The salesperson was very informative
The salesperson was very informative, happy to answer questions, friendly and straight to the point.
4 oktober 2025
Antwoord van Sofology - Bristol
Hello, thank you so much for your review. We are so happy to hear this!
Good customer service
Good customer service , was able to look around without being pressured by salesmen, when you needed help it was easy to call someone over to help, and matt was very helpful to us and patient.
3 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent product knowledge
Excellent product knowledge, no pressure put on us to buy. Haydon gave us excellent customer service.
5 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very helpful and made it easy
3 oktober 2025
Antwoord van Sofology - Bristol
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Bristol
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very friendly service
Very friendly service, not at all pushy. And really lovely products
28 september 2025
Antwoord van Sofology - Bristol
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Bristol
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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