We visited to browse. Salesman was polite and friendly. Greeted us as we entered and told us a few important things about the products and then invited us to take our time and look around. Any questi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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Lees wat reviewers zeggen
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Toon meer
Bedrijf heeft geantwoord
We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Toon meer
Bedrijf heeft geantwoord
Fantastic experience at Sofology today, we were just meant to be window shopping but came out with a gorgeous Sofa. Leigh from the Newport Road store in Cardiff was amazing. Gave us advise but left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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The yong man who dealt with us was so…
The yong man who dealt with us was so helpful and very knowledgeable. He made our purchase very easy.
14 september 2026
Antwoord van Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customer service
Great customer service. Friendly staff and very knowledgeable
17 september 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service ...
Great service .... Relaxed & friendly.
Made to feel nothing was to too much trouble.
19 september 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Lovely customer service
Lovely customer service, great sofas will definitely be back in the future.
1 juli 2026
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service
14 september 2026
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
VERY mixed review
It’s a mixed review to be honest! The sofa is very comfortable, recliner, adjustable head rest and lumbar support. I broke my L1 bone in my back last year and the lumbar support really helped.
However, the sofa cost just under £4,000 and took three months to arrive. When it was assembled by the delivery drivers it was put together really poorly. It came in many different parts, which they hooked together in the wrong order. Gaps everywhere, dips in the arm rest (which, 3 months on, still hasn’t been resolved), nothing was lined up properly. Another engineer was sent out! He fixed the gaps, had to take the sofa apart and rebuild it. I was told the arm rest should resolve itself over the next few weeks…it’s not happened! The seats still come away from each other if sat on in even the slightest wrong way.
For the money I was expecting the perfect product! It’s comfy but I would NEVER use Sofology again…too many issues with the finished product!
Try harder Sofology!!
29 maart 2026
Antwoord van Sofology - Cardiff
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Great
The staff was so friendly made you feel so ar ease did t put an y pressure on you and the young sales girl was so helpful and professional
3 september 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Sofa arrived within the time slot…
Sofa arrived within the time slot delivery guys were very good
30 juni 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Very helpful sales team who took time…
Very helpful sales team who took time to explain everything.
29 augustus 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Would recommend Sofology
Lovely products with lots of information, colours, sizes etc on show.
No harassment from staff, just very friendly, polite & informative.
24 augustus 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
The young man serving me was polite and…
The young man serving me was polite and friendly and highly efficient.
29 augustus 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
The sales representative was so lovely…
The sales representative was so lovely and polite and with her help I was able to get a sofa that fits my home
26 augustus 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Customer service we had was amazing
Customer service we had was amazing, went above & beyond . Very happy customers
29 augustus 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff were very accommodating not pushy…
Staff were very accommodating not pushy at all
20 augustus 2026
Antwoord van Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Amazing
Excellent customer service without pressure selling from the staff, the product sold itself as it's excellent quality
20 augustus 2026
Antwoord van Sofology - Cardiff
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
We visited to browse, however husband succumbed
We visited to browse. Salesman was polite and friendly. Greeted us as we entered and told us a few important things about the products and then invited us to take our time and look around. Any questions and just call him. There was no pressure, my husband was determined not to purchase anything however he did succumbed and we bought two 2 seater sofa’s
10 augustus 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
The lady I dealt with was really really…
The lady I dealt with was really really good one of the best. She explained everything thoroughly. I even ended up getting a chair as well as the sofa. Definitely highly recommend Cardiff Sofology to everyone.
11 augustus 2026
Antwoord van Sofology - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
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