We visited to browse. Salesman was polite and friendly. Greeted us as we entered and told us a few important things about the products and then invited us to take our time and look around. Any questi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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Lees wat reviewers zeggen
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Toon meer
Bedrijf heeft geantwoord
We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Toon meer
Bedrijf heeft geantwoord
Fantastic experience at Sofology today, we were just meant to be window shopping but came out with a gorgeous Sofa. Leigh from the Newport Road store in Cardiff was amazing. Gave us advise but left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Jake the salesman was extremely…
Jake the salesman was extremely knowledgeable and explained everything we needed to know
27 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Antwoord van Sofology - Cardiff
Thank you for sharing Tim
Antonella was exceptional
25 februari 2026
Antwoord van Sofology - Cardiff
Thank you for awarding us 5 stars Kelly
Sofology Cardiff
We purchased a sofa on the weekend. Jake was very helpful and informative. All staff were lovely and very accommodating of our two toddlers running around too. Highly recommend.
21 februari 2026
Very helpful staff
Very helpful staff. (Phillip)
Store needs to repair lift for disabled access to 1st floor
24 februari 2026
Antwoord van Sofology - Cardiff
Thank you for awarding us 5 stars Steven!
Delivery charge was added even after…
Delivery charge was added after being told it would be free if I purchased the sofa in the shop.
So after the purchase of over four thousand pounds in the shop- delivery charges were still added!
23 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for your feedback. We understand this can feel disappointing, especially on a larger purchase. Our delivery charge is a standard service fee rather than being linked to the value of the order. It covers the full home delivery service provided by our specialist two-person team, including transport, careful handling, room of choice placement and removal of all packaging. Keeping this as a fixed charge allows us to keep our sofa prices consistent and transparent for all customers, regardless of how much they spend. We do appreciate you taking the time to share your comments!
The chap who served us was brilliant…
The chap who served us was brilliant (Phillip) - helpful and attentive without being over powering. Very informative and covered off everything we needed to discuss before we signed on the dotted line.
22 februari 2026
Antwoord van Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Cardiff
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent service
Phil was excellent, we came down last weekend to look at sofa’s and ended up going for a completely different sofa than we originally planned. Talked through with us in detail, had so much patience and really good with the kids giving them colouring sheets etc to keep them entertained.
Lovely in the shop overall, such a good range of sofa’s. Answered every question I had (a lot) nothing was to much trouble for him. Thank you so much!!
21 februari 2026
Antwoord van Sofology - Cardiff
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
I came to know about this company…
I came to know about this company through a friend who had previously purchased from it. The quality and elegance are truly visible in all the products and this is a sign of the experience of this company and the very good treatment of the staff with the customers is worth mentioning.
12 februari 2026
Antwoord van Sofology - Cardiff
Thank you for this great review Mr Nokhasi
Very helpful staff leave you alone to…
Very helpful staff leave you alone to look around
13 februari 2026
Antwoord van Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Wonderful experience
Wonderful experience, I didn’t catch the ladys name a blond polish young lady. Super helpful, friendly and all round superb customer services. Very positive shopping experience.
14 februari 2026
Antwoord van Sofology - Cardiff
Thank you for sharing your experience Stephen :-)
Antwoord van Sofology - Cardiff
We are pleased to hear this :-)
The only sofa shop where we weren’t pressured or followed by sales people
It was very refreshing to be welcomed by Jake, given general information about options etc and then be left alone to look around without being followed or pressured by sales people. When we found a sofa we were interested in , Jake guided us through the purchase . Would definitely recommend Sofology and thank you Jake
12 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Jake and that you would recommend us! Have a great day 😊
Really helpful service from Leigh
Really helpful service from Leigh. Explained the ordering process and useful information about care of suite. Thank you
10 februari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for your review. Another great review for Leigh, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leigh. Have a great day 😊
Fabulous service, seamless!
Great experience from the moment I walked in to the moment I left! Dealt with Leigh who was a joy from the very first moment -really helpful, friendly, professional, really knew his stuff and the whole process of ordering was seamless. Fabulous range of sofas - I had previously browsed online so walked in pretty much knowing which one I liked best. Highly recommend.
8 februari 2026
Antwoord van Sofology - Cardiff
Thank you for choosing sofology!
He was very helpful very knowledgeable…
He was very helpful very knowledgeable and very friendly and understanding
Really helped with making decisions
8 februari 2026
Antwoord van Sofology - Cardiff
Thank you for choosing sofology!
Good selection of sofas
Good selection of sofas. Absolutely no pressure and no one following you around, allowing you to thoroughly check out each sofa and come to our own decision. The assistant was extremely helpful letting me have swatches to take home. Once decided the assistant explained the process very well. So far so good.
7 februari 2026
Antwoord van Sofology - Cardiff
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Terrible service
Terrible service - paid for a sofa in October 25 expected delivery jan 17th have moved the date three times and still no expected date - they won’t refund us - told us we need to pay £900 to cancel - they have had our money for over 4 months and no sofa in sight and won’t give us a penny back
6 februari 2026
Review zonder uitnodiging
Antwoord van Sofology - Cardiff
Hi Andrew, please email your order details to social.media.complaints@sofology.co.uk and we will take a look at your order.
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