Sofology - Cheltenham Reviews 

Lovely man, Friendly, helpful &informative

The lady that helped us in store was very knowledgeable and proactive.

Popped in last thing on a Sunday and managed to complete order in less than 20 mins.

The first member of staff we met, Dawn, was great and really helpful. We tried a couple of sofas we had seen advertised - not for us, but Dawn was great, told her what we needed, how we sat to be comfortable, and she took us round the store, all of us ticking things off if they were not suitable.

Really helpful, and thanks to the store manager Kris for letting us take colour swatches home for a night or 2 to help us decide on colours.

Cannot recommend highly enough

Very pleasant atmosphere in the store, I was able to wander round without any hassle, but when I sought advice a sales person was nearby without going to try and find somebody. Well done. The sofa and armchair I have chosen were extremely comfortable so well done. The only disappointing part was the delivery charge which seemed very steep but otherwise excellent service.

Found what we wanted. The staff were very very helpful & polite.looking forward to seeing our new furniture when it arrives. Thank you

Dawn was super helpful and informative.

Scott was extremely helpful, very knowledgeable and great taste in music, didn’t rush us at all, made a hard decision so much easier

Liam was a very friendly and pleasant salesman. He was very knowledgeable and understood my needs.

It was a pleasant experience to visit the Cheltenham store. The ladies were knowledgeable. Our 2 young boys also enjoyed the staff.

Dawn was great and so helpful. She explained everything and let me take a big fabric sample home. I bought it back and bought the sofa!!

Clear information provided by helpful staff. No hard sell. Easy to buy on credit.

My experience of buying my sofa today was very good. Scott was very informative and professional. It took me a while to find him to get attention in the store, as he was the only person serving at the time and he was busy elsewhere in the store.

Excellent customer service..we went to the Rugby store and met Jason who was excellent giving us great customer service in a relaxed friendly manner,we hadn't moved house yet so although chose our settees we didnt purchase at the time ,we went to the cheltenham store a few weeks later and the biggest
surprise was to find the same experience in cheltenham store from Alex ,who again gave excellent customer service in a relaxed friendly manner .....would highly recommend

Friendly service, from start to finish thank you

First time at Sofology in Cheltenham and we were not disappointed. We received a warm welcome on entering the store and left to browse at our own pace. The staff were available when needed. We asked a lot of questions to Alexander who was fantastic and helped us a lot with guidance, advice and support with measurements. It was a pleasure to be at this store and we purchased a sofa which we were more than happy with. Thanks for a great experience 😊

Great service and expert advice with what I had asked about

A great selection of sofa's and excellent staff , Dawn was very helpful , knew what she was talking about, very friendly and not pushy.
She is a credit to your team at Cheltenham.

Great customer care , Toby was professional, friendly and patient, a real asset to your team .