The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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Lees wat reviewers zeggen
I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Toon meer
Bedrijf heeft geantwoord
Very helpful and friendly staff. Process was quite informal and nice to sit on the sofas and chat whilst going through the buying process. This was my third visit.
Bedrijf heeft geantwoord
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Great customer serice
Scott was great. Great service very knowledgeable and helpful
28 september 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Scott did a great job
Scott did a great job - not pushy at all. Made the experience very smooth.
28 september 2025
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful and easy to talk to
Very helpful and easy to talk to. And the sofa was amazing thank you
28 september 2025
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sofology Cheltenham
We found the shopping experience at Sofology very good. Staff were very obliging and helpful without being in the slightest bit pushy. Liam spent a lot of time guiding us with our purchase - his help was invaluable!
27 september 2025
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great selection of sofas to try out and…
Great selection of sofas to try out and good sized loose fabric swatches so you can clearly see the full range of colours and textures. Really helpful staff, particularly Lola, who took the time to understand what we were looking for and to provide the best options.
20 september 2025
Antwoord van Sofology - Cheltenham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Pleasant sofa buying experience!
Scott was a great advisor to our sofa buying experience and was helpful and patient with our requests.
21 september 2025
Antwoord van Sofology - Cheltenham
Thank you for your wonderful feedback! We're thrilled that Scott made your sofa buying experience enjoyable and was helpful with your requests. At Sofology Cheltenham, we aim for exceptional service, and it's rewarding to know we've succeeded. Your 5-star rating is appreciated and will be shared with Scott and the team. If you need further assistance, please reach out. We look forward to welcoming you back!
Antwoord van Sofology - Cheltenham
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Sofology. It's wonderful to know that the team was helpful and knowledgeable. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Antwoord van Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Cheltenham
Thank you so much for taking the time to leave us such a wonderful review!
Good experience
James in the Cheltenham store was friendly, helpful and above all patient with us - thanks! Ordering & finance processes were straightforward now hoping that the rest of the process is as smooth. Would recommend.
20 september 2025
Antwoord van Sofology - Cheltenham
Thank you for choosing Sofology :-)
Great service
Nothing beats a face to face service. Wanted to order our sofa in store and Lola was a great help. Super chilled experience. Looking forward to enjoying our new sofa!
20 september 2025
Antwoord van Sofology - Cheltenham
Thank you!
Sofology Cheltenham - Toby was incredible!
We visited Sofology Cheltenham and Toby was amazing!
Incredibly conscientious, knowledgeable and kind. Excellent customer service - he really made a massive difference which we really appreciated.
20 september 2025
Antwoord van Sofology - Cheltenham
Thank you for this amazing review Carl
Was great the staff are really helpful…
Was great the staff are really helpful and always there to give great advice. Great quality and highly recommend
17 september 2025
Antwoord van Sofology - Cheltenham
Thank you for taking the time to leave this great review :-)
It was good to be able to look around…
It was good to be able to look around the showroom without b feeling pressured but to have someone close by to answer any questions we had.
Great selection of furniture with different fabric options and the showroom was laid out in a way to see and try the furniture out.
Whilst the sales people seemed very young, they were really knowledgeable and very friendly.
17 september 2025
Antwoord van Sofology - Cheltenham
Thank you for visiting Alison :-)
Great service
Expert knowledge and attention without being pushy.
Finding out about other sofas not on display and showing us equivalents to make decisions easier.
Great service.
16 september 2025
Antwoord van Sofology - Cheltenham
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
The company were ok to deal with the…
The company were ok to deal with the the sofas are dreadful and designed badly . Spent 4K on a sofa and the angle of the sitting position has caused me leg and back problems from a week after sitting in it . If I stop using it the problems go away , they have a serious design fault .
13 september 2025
Review zonder uitnodiging
Antwoord van Sofology - Cheltenham
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
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