We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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Lees wat reviewers zeggen
Very good salesperson, John, whom assisted us is all aspects of picking the correct suite. We were left to chose the suite we required and John gave us all the details regarding the purchase and our... Toon meer
Bedrijf heeft geantwoord
Top class service. Nothing was too much touble and I was given plenty of time to make my final choice. Julia was amazing and was so considerate of my needs and so helpful when I decided to change my o... Toon meer
Bedrijf heeft geantwoord
Excellent service with friendly staff, bery helpful without being too pushy. I look forward to receiving my new sofa👍👍
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Helpful member of staff and patient…
Helpful member of staff and patient with our decision making
2 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent service with friendly staff
Excellent service with friendly staff, bery helpful without being too pushy. I look forward to receiving my new sofa👍👍
8 juni 2026
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales person steered us in the right…
Sales person steered us in the right direction when we asked about certain sofa .explained everything clearly and left us to make up our minds .
2 juni 2026
Antwoord van Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent help from staff.
4 juni 2026
Antwoord van Sofology - Chester
Thank you for sharing your experience Vivienne :-)
Very helpful staff,free cup of coffee
Very helpful staff,free cup of coffee! Loved my purchase of end of line chair
31 mei 2026
Antwoord van Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Very good salesperson
Very good salesperson, John, whom assisted us is all aspects of picking the correct suite. We were left to chose the suite we required and John gave us all the details regarding the purchase and our options and payment plans.
Very good experience.
2 juni 2026
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service
We experienced excellent customer service when visiting the store and no pushy sales tactics either!
There are a large range of sofas to choose from.
The staff are all helpful and know the products well. We chose two sofas and are looking forward to having them delivered.
30 mei 2026
Antwoord van Sofology - Chester
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Top class service
Top class service. Nothing was too much touble and I was given plenty of time to make my final choice. Julia was amazing and was so considerate of my needs and so helpful when I decided to change my original order.
31 mei 2026
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
Great service and very helpful,Great…
Great service and very helpful,Great choices,Gentleman that served us was great and very helpful.
24 mei 2026
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
John in the sofology Chester store went…
John in the sofology Chester store went over and beyond to help me and my girlfriend find the perfect set for our home. From the moment we walked in he was so welcoming and talked through the whole process with us. He also makes a 5 star cuppa ☕️ ⭐ ⭐⭐⭐⭐ I can’t fault our experience at all!
16 mei 2026
Antwoord van Sofology - Chester
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We also agree, John makes a great cuppa!
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Sofa delivered and wrong specification
Sofa delivered and wrong specification
Ordered reclining
One half ok the other half of sofa wrongly delivered
72 hours I have to wait for a response ..
unacceptable
Let’s see if it gets sorted
Then we can review again
4 mei 2026
Antwoord van Sofology - Chester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Great friendly staff not at all pushy…
Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us
9 mei 2026
Antwoord van Sofology - Chester
Thank you for this great review Simon.
Our experience was great at sofology
Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around
5 mei 2026
Antwoord van Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience from start to finish
I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my wife and 4 year old son) clearly wanted to help us and guide us to the correct choice. Very happy and probably wouldn’t even try anywhere else next time around!!
6 mei 2026
Antwoord van Sofology - Chester
Wow, what an amazing review. Thanks Dez!
Antwoord van Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service from Julia at Chester…
Great service from Julia at Chester branch, very supportive and knowledgeable
25 april 2026
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
Great product just what we were looking…
Great product just what we were looking for. The lady that served us was very knowledgeable and helpful.
22 april 2026
Antwoord van Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
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