We had two visits to the store. Pete was fantastic on both occasions and helped us find the perfect furniture. Even the manager looked after us and took time out to make drinks. She was also brilliant... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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Lees wat reviewers zeggen
Went in having no idea what we wanted, but through the help of a lovely lady we managed to secure the perfect sofa, everyone was friendly and welcoming but not at all pushy or invasive! Couldn’t recom... Toon meer
Bedrijf heeft geantwoord
No sales pitch. Very relaxed atmosphere. Lovely sofas and chairs. The member of staff who dealt with us was fantastic.
Bedrijf heeft geantwoord
Outstanding as always! This was my 4th purchase from the store! The service I received was outstanding. Luan gave a friendly & genuine welcome. I was feeling a little overwhelmed with how many choi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Verenigd Koninkrijk
4,8
Uitstekend
4K reviews
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The service in the store was very good
The service in the store was very good. No pressure just help.
On purchasing be very sure you understand and have been told properly that once signing the 48hrs is only to change the colour. It is Not to change your mind about purchasing.
What got to us was the complete denial even when we both heard the same thing and had it confirmed.
Even though two if us heard the same thing, that we could cancel, this was denied. Customer Service was appalling and sent an email which you could not respond to.
So my thoughts are that they want your business but once signed its tough luck even if you call them the next day.
I went on recommendation as most if my family had bought from the Chester store but very disappointed on the way i was treated afterwards.
22 januari 2026
Antwoord van Sofology - Chester
Hi there, thank you for your feedback, and we’re really sorry for the misunderstanding and how this has left you feeling. Our stores always aim to make the ordering process clear and helpful, so it’s disappointing to hear this wasn’t your experience after you left the showroom. Once an order is placed, it is confirmed with our suppliers, which means it isn’t cancellable. The 48-hour period allows for amendments such as colour or configuration changes, but not a full cancellation, and we’re sorry if this wasn’t communicated clearly at the time. If you do need any further assistance, please don't hesitate to reach out.
Very helpful
Very helpful. We purchased a sofa and a chair. Everything explained very clearly. Would definitely recommend.
11 februari 2026
Antwoord van Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Fantastic service
Fantastic service when buying my new Sofa from Sofology. Pete at the Chester shop was A1 from walking through the door to final purchase of my settee. Very knowledgeable, friendly, helpful and patient whilst I decided on my choice. Well done Sofology I fully recommend a visit to the store if you’re after a new sofa.
9 februari 2026
Antwoord van Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Friendly,helpful and knowledgeable shop…
Friendly,helpful and knowledgeable shop assistant called Julia explained everything to us ,without putting any pressure on us.
9 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.
Softly review.
Both members of staff, apologies for not remembering there names, were excellent in explaining the manufacture of the suite and its incomponents.
Both very professional and easy to speak too.
We would recommend Sofology to our family and friends.
9 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars Mr Kellett
Staff very pleasant
Staff very pleasant, attentive, & helpful.
Explained everything to me.
I would certainly shop there again
7 februari 2026
Antwoord van Sofology - Chester
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Pete is the Chester store Sealand Road…
Pete is the Chester store Sealand Road extremely attentive information no rushing felt extremely comfortable talking to him he help myself and friend buy sofas thank you
1 februari 2026
Antwoord van Sofology - Chester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Knowledgeable and friendly service
Daniel and Nic made our shopping experience at Sofology one to remember. Daniel excelled in his explanation of the features & benefits of reclining sofas - which gave us confidence to proceed. Nic provided fun & laughter as we (finally) decided on a colour and as we went through signing the contract. Well done to both of them.
4 februari 2026
Antwoord van Sofology - Chester
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Chester
Thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars Mrs Noden
Fantastic experience
Fantastic experience: Pete patiently showed us many sofas specific to my needs, helping us to gradually eliminate until our final choice of Allure .
Many thanks to him & also Sofology for the most extensive & attractive range compared with all the other furniture shops we have visited.
Pete, many thanks for going up & beyond …
4 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Pete. Have a great day 😊
Buying a Sofa stressful free
Left to look until I was ready to need assistance no pressure. Knowledgeable assistant helped with figures and forms. Offered us a coffee too. Made us very relaxed in what is a stressful purchase. Definitely recommend Sofology.
1 februari 2026
Antwoord van Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Walked into Sofology in Chester and…
Walked into Sofology in Chester and loved the Larson sofa as soon as we arrived in store.
Spent time talking to Nic and she was so lovely and gave us loads of information. We went home to measure and went back the following week to order and again Nic was so welcoming and very knowledgeable.
Highly recommend and would give Nic a 10 out of 10 for all her help.
Very happy customers.
3 februari 2026
Antwoord van Sofology - Chester
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Smooth experience and really easy to…
Smooth experience and really easy to find the sofa I need
2 februari 2026
Antwoord van Sofology - Chester
Thank you for awarding us 5 stars!
Great in store service
We were approached with the offer of help by Luan Davies at the Chester store.
She was so very friendly and knowledgeable and we instantly decided that we would post a review on this.
Thank you Luan, we consequently placed our order.
Mark & Richard
2 februari 2026
Antwoord van Sofology - Chester
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very friendly service and very helpful
Very friendly service and very helpful, nothing to much trouble.
1 februari 2026
Antwoord van Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Chester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We visited Sofology today and had such…
We visited Sofology today and had such a great experience from start to finish. Me and my partner Luke were really impressed with the level of customer service — the lady was very welcoming, patient, and genuinely helpful without being pushy at all.
They took the time to answer all our questions, explain the options clearly, and made the whole process feel easy and relaxed. It honestly made what can sometimes be a stressful decision feel enjoyable.
You can tell they really care about their customers, and it made a big difference to us. Fantastic service and a lovely in-store experience — highly recommend!
⭐️⭐️⭐️⭐️⭐️
1 februari 2026
Antwoord van Sofology - Chester
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The staff were very informative and…
The staff were very informative and pleasant, no complaints thankyou
30 januari 2026
Antwoord van Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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