Sofology - Coventry Reviews 1.998

Great service and good staff

Great choice styles , colours , fabrics
No hard sell
Friendly and helpful sales assistance

Dorinda was so helpful, patient and knowledgeable.

Lisa was brilliant today helping and guiding us. What an asset she is to the business. She made the whole thing so easy and we had a great laugh in the process.

Wendy was so very helpful, explaining the whole process from ordering to delivery. She was also very knowledgeable about the settee I ordered. I would highly recommend Sofology to everyone for the experience I had today 18-03-26

Helpful and welcoming staff. Wide variety of sofas. We came into the store looking for a corner sofa, but we left with a recliner! They offer lifetime warranty for the structure, and up to 5 years warranty for anything else (on the outside). They also sell a kit to clean the sofa. They also offer interest free credit (outcome on the spot). Good quality products.

Very good staffs

Wendy was brilliant. Really helpful without being pushy. We had a look round and a chat, explained we were looking at the other stores nearby and no pressure at all. Ended up coming back, making sure we dealt with her and made the purchase.

Conor was brilliant, no pressure, but was very professional

Mariolo is a fabulous representative of Sofology. In addition your choice of furniture puts you ahead of the competition.

Really relaxed and friendly atmosphere in store.
Wendy was great - she was knowledgeable and able to answer our questions. She was patient and not at all pushy (as with some other stores, who pounce on you the minute you walk in). She was polite, made us a drink and explained everything really well to us. Thank you.

Friendly staff, sofas are well set out in store and swatches arrived quickly.

Ordered my sofa, chair and footstool from the Coventry branch and the sales team were amazing then there was a delay and it was given to the Retentions team to monitor it and to be honest they were fantastic they sent me some furniture to sit on as I'd got rid of mine cause we totally revamp the lounge and compensated with money back. Although it was frustrating they kept me up to date regularly, Oh and a lovely gesture arrived was a gift box of chocolates and goodies. My new furniture arrived at the depot and they arrange delivery for the weekend, I was worried incase after all the waiting something could go wrong but I couldn't have been more wrong it arrived at my door exactly the time the delivery men said they would be and they were brilliant so professional, they unpacked it put it all together nothing was too much trouble took all the packaging away made sure I was happy with it, Happy it is stunning absolutely beautiful finishes off my room lovely 😍 so yes thank you so much Sofology Team it was worth its wait in Gold. thank you Retention Team.

I find the store welcoming Jess was great very pleased

Dorinda was really helpful and made my purchase easy and stress free

We visited two store on 4 separate occasions and each time we found the staff to be very helpful and patient. I eventually ordered our sofa and chairs over the phone and Richard gave me some excellent advice and was extremely helpful and knowledgeable.

I would have written a raving review having purchased our Remy sofa from Sofology, Coventry as we are happy with the sofa, however I am extremely disappointed that the scatter cushions we ordered with the sofa have failed to materialise. I was advised that there was a delay with the manufacturer in producing the cushions and having taken delivery of the sofa in December, we were advised that the scatter cushions should be with us early January. It is now early February and still no update as to when and if these will ever arrive. This really has taken away from the enjoyment of our new sofa

Good helpful assistance from the sales team (Dhorinda).

Wendy gave me all the information and advise I needed gave me time to think a very pleasant lady thank you