Sofology - Coventry Reviews 1.998

Grate customer service I have ever seen so far they are deserving more than 5* . However when I met them on shopping day the staff is being honest and helpful I really appreciate …..

We were helped from the minute we got there to leaving, the staff were extremely helpful and made it a very pleasant experience
Special thanks to Wendy for explaining all of the products to us

I enjoyed the purchase process today, Ashley was very helpful and fun to buy from especially.

We really liked the sofas we were buying and hoping to get them in 11 weeks. Will update my comment on delivery then ;)

We purchased a 4 seater sofa and chair from this company after 12 weeks the springs in the seats started to leave a mark an the cushions
We contacted the shop in Coventry who said “ We can’t do anything contact head office “
We did they sent out an engineer who said wear and tear
After 12 weeks
They refused to budge on this or offer any help
We now have put a thin duvet underneath so springs only mark that
Now one seat cushion has gone one side
Absolutely appalling service
Do not use this company

Knowledgeable, helpful staff, answered questions but didn’t follow me around hounding me.

Dorinda greeted us when we came into the shop, was very welcoming and helpful throughout our shopping experience. She provided us with all the information that we needed to make an informed decision on which sofa to buy without pressurising us. Excellent service overall 👏 👌.

A good range.
A quality product.
A good service.
And professional staff.

After entering the store we found our sofa straight away and the lady who helped us was very accommodating she explained everything to us about the material the filling of the seat cushions the protection we could take on the sofa if we wished even down to the feet on the sofa. Atmosphere was just right in the shop. Will definitely visit again.

Help and assistance provided by Wendy was invaluable. She gave us lots of information we'd not heard before which helped us in deciding our best option. There was no hard sell just a knowledgeable saleswoman telling us lots we benefitted in knowing. Would not hesitate to recommend her service and expertise.

Very helpful with information and advice.
Mariola was very friendly and professional

The staff were very knowledgeable got me the edeal sofa material texture and colour gave me a great aftercare pack and delivery date

A great experience because of Ashley. He is personable, knowledgeable and enthusiastic. A pleasure to deal with

I found the assistant friendly and obliging..I didn't feel under any pressure to make a quick decision if I had left the store to think about my choice for longer it was ok.

Just really good service from Corey in Coventry. Very knowledgeable and answered all our questions. Just can’t wait for our furniture

Excellent customer service with no pushy sales person. Even let me move furniture about the shop floor

Lovely sofas & the quality
Freinds & family have sofology
Sofas
Great customer service to
So ime told

Great service and help in store

I ordered a sofa and the deposit was taken immediately from my account. I then had to chase up any form of confirmation in writing for my order, from Sofology. I then called the customer phone number and was told the order had gone through and my sofa would be delivered in 5 1/2 months time!!!!! I was told in store it would be up to 8 weeks for delivery! I am now awaiting a call back to confirm what the date actually will be - not ok!

Everyone that I dealt with was fantastic, really appreciated the time you gave me and the advice. Everyone I cam into contact with was very kind and great to deal with. Thank you all.