Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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Lees wat reviewers zeggen
Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... Toon meer
Bedrijf heeft geantwoord
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
Bedrijf heeft geantwoord
Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Antwoord van Sofology - Dundee
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great service
Great service from Derek at Dundee store, very informative and friendly, a joy to deal with and would highly recommend
11 januari 2026
Antwoord van Sofology - Dundee
Thank you so much for your kind words! We're thrilled to hear that you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa and enjoyed your experience with us!
Antwoord van Sofology - Dundee
Thank you so much for your 5-star review!
Staff member was so helpful
Staff member was so helpful, no stress, pleasure to have used Sofology for our 1st time. Certainly will be back.
Many thanks
11 januari 2026
Antwoord van Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice helpful staff.
8 januari 2026
Antwoord van Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Had great service from Stuart…
Had great service from Stuart McDougall. Very nice man and knowledgeable about my purchase etc. would definitely buy from again.
10 januari 2026
Antwoord van Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hugely disappointed
Your company too three times my deposit and now have pushed me over my credit limit. This leaves me with an interest payment, has an affect on my credit score and leaves me no money at a time when it is difficult enough after Xmas. This is your issue and has now been 7 days and still unresolved
7 januari 2026
Antwoord van Sofology - Dundee
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review details.
Fantastic service at Sofology
Fantastic service at Sofology! The gentleman who helped us was extremely helpful, polite, and knowledgeable. He made us feel comfortable, never rushed us, and really listened to what we wanted. Couldn’t have asked for better customer service. I left the shop extremely happy with my purchase.
7 januari 2026
Antwoord van Sofology - Dundee
We are so pleased to hear that you left our store happy Mrs Penman :-)
Antwoord van Sofology - Dundee
Thank you for awarding us 5 stars :-)
Excellent service with no hard sell at…
Excellent service with no hard sell at all. Excellent service all round.
4 januari 2026
Antwoord van Sofology - Dundee
Thank you for awarding us 5 stars :-)
We returned to Sofology in Dundee to…
We returned to Sofology in Dundee to purchase a new sofa. Derek greeted us and spent time discussing the sofa options we had chosen. Derek was very welcoming, friendly and extremely knowledgeable and helpful which gave us peace of mind in choosing the right sofa. The store was very clean & all staff greeted us with a smile - great customer service.
3 januari 2026
Antwoord van Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Derek. Have a great day 😊
Antwoord van Sofology - Dundee
Thank you for choosing Sofology :-)
A nice relaxing experience
There was a wide range to choose from. The two sales reps who assisted us were extremely helpful and knowledgeable. What I particularly liked was that they weren't too pushy, just explained the options available and let us choose.
4 januari 2026
Antwoord van Sofology - Dundee
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good service and no over selling
Derek was great. Didn’t crowd us but was attentive and had the information we needed.
4 januari 2026
Antwoord van Sofology - Dundee
Thank you for sharing Paul
Brian was very helpful without being…
Brian was very helpful without being pushie. Very friendly and knowledgeable
4 januari 2026
Antwoord van Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Brian. Have a great day 😊
Sofa pleasure
The staff were friendly, informative and not over bearing. I felt the experience was enjoyable and pleasurable with no pressure to purchase.
3 januari 2026
Antwoord van Sofology - Dundee
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Dundee
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Dundee
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Amazing So simple to order zee explained…
So simple to order zee explained everything and was so helpful
31 december 2025
Antwoord van Sofology - Dundee
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
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