Sofology - Hove Reviews 2.085

The gentleman who served us was very professional and polite. He explained all options available and was not ‘pushy’
Overall the customer service and purchase experience was excellent

The level of knowledge , expertise, and customer service shown by Sofia, the sales person with whom we dealt, was outstanding.

Good product and particularly good service directing us to exactly what we wanted. Very impressed.

I am sharing a disappointing experience with sofology in hove. We were so excited to find our perfect sofa, on the face of it the team member couldn’t have been more helpful, he took our order - exactly the showroom sofa in a different colour. We were waxing lyrical about all the electrics. He set it up in an online basket and told us to have a think then confirm. We did. Never did we imagine he’d put through a sofa of a different spec . We went to store, not their problem - he hid from my husband. I raised a complaint case and they keep asking me to send pictures of the fault. How can I send pictures of missing functionality?!? £2k afore something that is their error. Don’t buy in store. You have no comeback - they take no responsibility.

James in Hove store was amazing
Love the sofa chosen. Just think delivery cost is too high

Polly and Drew was very kind and patience with me browsing for a while and deciding the right choice. However I find the website very difficult to use.

We were shown a corner unit that fitted our purpose perfectly. Drew was incredibly helpful &thoughtful & had the knowledge when questions were asked.

absolutely shocking customer service! Had a text saying book delivery , which I did for may 3rd. The day before I had another text saying book delivery! I rang Sofology and was told they had no idea where my sofas were, someone would ring me back. No one did. I wrote an email to complain. To date no-one has replied. I went back to the text and booked May 10th. I even phoned and checked and was arrived they had them and would be delivered on the 10th. It was conformed. Today.May 6th had a text saying ring them. I did and the chap had no idea why. I started a chat and asked what was going on. Was told they would arrive in the store on may 11th, I asked him for thee mail of customer complaint and he said look on the website! Total chaos. Will never shop there again

Great range, helpful staff, no pressure.

Helpful and competent sales person with sofas which were exactly what we were looking for

It was a good experience at store

The sofas are very well made and great designs to chose from . The fabrics are really nice and loads of colour choices.

We were told we could make changes to our order before we signed our credit agreement. We were never told that the order could not be cancelled. When we tried to cancel th order within 48 hours, we were passed from th store (who said we couldn't cancel through them) to customer care, who said we couldn't cancel with them, they raised a 'ticket number ' which they passed to someone, but they could not copy us in to any correspondence. So we have been unable to cancel an order we do not want and we can't actually speak to anyone

Nice showroom, pleasant staff

The staff were all very helpful and polite.

Excellent service very polite and informative … no hassle . Thankyou

Brilliant and professional customer service by Karl. No pressure and took the time to help us with our purchase

Delivery arrived on time but installers unable to remove transit legs and replace them with the permanent legs.