We had such a lovely experience at Sofology. As soon as we walked in, we were asked what we were looking for and, after giving our measurements, we were straight away shown which sofas would work fo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB
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Lees wat reviewers zeggen
Polite, friendly , non pushy service, very helpful and informative, allowing time to consider our options.. sending email with details and pictures to review in our own home, very useful . Thank y... Toon meer
Bedrijf heeft geantwoord
Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... Toon meer
Bedrijf heeft geantwoord
Great team, very friendly and helpful. I was purchasing my first ever new Sofa at the grand old age of 57!! I was very nervous as this is a big purchase but the sales rep wasn’t pushy and just smi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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It's really easy process
Great experience, easy process from entering the store and throughout. Wish I had experience like that in every shop.
20 september 2025
Antwoord van Sofology - Hove
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A great response from the staff
A very helpful assistant called James who was both very pleasant and informative, and made the difference compared with other similar stores we have visited for guidance on buying our new sofa. To that extent we returned the next day to complete the purchase.
17 september 2025
Antwoord van Sofology - Hove
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Happy Poppy
Your assistant Poppy was helpful and very knowledgable about your products. We would recommend her and your company .
21 september 2025
Antwoord van Sofology - Hove
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Polite and helpful
16 september 2025
Antwoord van Sofology - Hove
Thank you for awarding us 4 stars Mr Wallis
Vanessa was very helpful…
Vanessa was very helpful and was happy to answer any questions we had.
The order and payment were put through seamlessly.
15 september 2025
Antwoord van Sofology - Hove
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We got exactly what we needed for our new flat
We were looking for a new sofa, and this was the choice we went with because we wanted something comfortable, modern and with great design.
Thanks to the team at Hove, and to Carl for helping us choose.
31 augustus 2025
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Amazing experience buying our Lumiere…
Amazing experience buying our Lumiere recliner corner sofa. James is so knowledgeable and patient, providing valuable advice and support throughout. Never felt like we were being rushed or pressured into making a decision, and was such a great sales experience. James is a real credit to the company!
14 september 2025
Antwoord van Sofology - Hove
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to James for you, have a great day.
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent service from Drew
We visited Sofology a few times and received excellent service from Drew. He was extremely helpful and took the time to understand our needs completely. We knew we wanted a corner reclining sofa, and he guided us through the options to help us narrow it down. Each time we returned, Drew was consistently welcoming, knowledgeable, and supportive. His approach made the whole process much easier, and we really appreciated his help.
14 september 2025
Antwoord van Sofology - Hove
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
James was amazingly helpful and…
James was amazingly helpful and knowledgeable about the products. He was super patient and really friendly. We visited the store on 2 occasions before we bought our sofa's, he remembered our names! James made it a really positive and fun experience, and have recommended him and Sofology to friends. Thank you James, you're a star 🌟
12 september 2025
Antwoord van Sofology - Hove
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The promised two week delivery took THREE MONTHS and the armchair was delivered damaged.
I bought an arm chair which I wanted to take home that day. They insisted they would deliver it two weeks later.
They kept delaying delivery and lost it. THREE MONTHS LATER it was delivered damaged. I had tried to get it sooner but it seems by malice they just delayed it further and further. If this is the delay for a ready to deliver arm chair then I hate to think what happens to sofas and three piece suits that are made to order. See other reviews where people wait months and get messed around. Sofology are not worth the risk.
Before Sofology put a standard generic response please can they write what they are going to do to avoid this happening again?
7 juli 2025
Antwoord van Sofology - Hove
Hi there, we are disappointed to hear that you might not have had the best experience. I can see that you have since spoken with the Customer Care Team and this has since been resolved. Sorry for any inconvenience this caused, and if you do need any further assistance please don't hesitate to reach out.
Antwoord van Sofology - Hove
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Rich was amazing
Rich! Rich made our experience great. He was so helpful, knowledgeable and made making such a big purchase easy and enjoyable.
6 september 2025
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great customer service by James
James in store was a wonderful help to us. He was polite, clear in making sure we understood everything and very professional. He took the time to help us both times we visited the store. The first time in looking at different sofas and the second time in making our purchase.
7 september 2025
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
James was helpful thankyou
7 september 2025
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a 5-star review!😊
Great selection of sofas
Great selection of sofas which is exactly what we were looking for
Sales man Rich at the hove store was really helpful and showed us features and options we didn’t know about
Made us a coffee and we hade time to choose our perfect sofa no pushy sales just great advice
6 september 2025
Antwoord van Sofology - Hove
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Hove
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We were greeted with respect and were…
We were greeted with respect and were listened to, we knew what we were looking for and the sales man went straight to it without trying to sway us.
5 september 2025
Antwoord van Sofology - Hove
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Hove
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
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