Nat made our experience great this staff member was knowledgeable and friendly and made us laugh. She explained everything in great detail answered all our questions we had a lot ! She also guided us... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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Lees wat reviewers zeggen
Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... Toon meer
Bedrijf heeft geantwoord
Once again great experience buying from Sofology… very little hassle, given time to find the right sofa and Chris was a great help during order process, wouldn’t go anywhere else to get a sofa!
Bedrijf heeft geantwoord
Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them… No pressure to buy, left to browse and approach sales assistant when needed.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Pleasant experience, again!
Once again great experience buying from Sofology… very little hassle, given time to find the right sofa and Chris was a great help during order process, wouldn’t go anywhere else to get a sofa!
5 juni 2026
Antwoord van Sofology - Hull
Hi there, thank you for your review. Another great review for Chris, we will make sure to pass this on! Have a nice day.
Great experience....left to look…
Great experience....left to look round...answered our questions with confidence.
11 juni 2026
Antwoord van Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - Hull
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Antwoord van Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent knowledgeable staff
Excellent knowledgeable staff, very helpful without being overly pushy. Excellent customer service as I needed to change some of my order details the following day, the staff member was very helpful with this and it wasn’t a problem. I would highly recommend.
31 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwoord van Sofology - Hull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great in store experience
Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them…
No pressure to buy, left to browse and approach sales assistant when needed.
25 mei 2026
Antwoord van Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Nat made our experience great this…
Nat made our experience great this staff member was knowledgeable and friendly and made us laugh.
She explained everything in great detail answered all our questions we had a lot ! She also guided us through payment ensuring everything we asked for was included in the final order which I did over the phones very good experience thank you Nat.
19 mei 2026
Antwoord van Sofology - Hull
Thank you for this amazing review :-)
A great service in the Hull store
A great service in the Hull store, very friendly and helpful with good advice.
17 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Antwoord van Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Holly was great
Holly was great! Really helped and was very patient with us as we found it hard to make decisions. Thank you holly
14 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you for your review. Another great review for Holly, we will make sure to pass this on! Have a nice day.
No pressure
No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
12 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.
Brilliant service
Brilliant service, it was an enjoyable experience buying a sofa Charlotte Harrington was my sales assistant in hull and I would highly recommended any of my friends or family to use her, over all a very friendly store with no pressure to buy
9 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
we were able to browse with no…
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a credit to the store and the company
7 mei 2026
Antwoord van Sofology - Hull
Thank you for awarding us 5 stars!
Really friendly staff so good we bought…
Really friendly staff so good we bought a sofa and chair.would recommend to friends staff was so helpful not over powering and know what they were talking about
1 mei 2026
Antwoord van Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer care has always been great.
The customer care has always been great. Gary is the person we normally deal with and we can say everything runs smoothly.
29 april 2026
Antwoord van Sofology - Hull
Thank you for sharing your experience Mr Foster :-)
Not capable of delivering a sofa
I was told my sofa and chair would be delivered 9 days ago. My delivery was the vans 2nd stop. My sofa has yet to arrive. Not one senior manager has taken responsibility and called to explain why my sofa is in Doncaster and my chair is in Nottingham when in should be in my house near Hull. When you ring the customer support team you can wait over 20+ minutes and get no answer. There must be some systemic problems in this business. Sofology is part of the DFS group. I have tried to escalate twice to senior managers. I was told both times it would take 72 hours for them to contact me. They still haven't so we can only speculate where the problems lie...but a wild guess would be at the top.
29 april 2026
Review zonder uitnodiging
Antwoord van Sofology - Hull
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Lovely staff
This is the second time we have been and purchased a chair to go with our sofa. The lady we dealt with was lovely and helpful and sorted it out in minutes. Overall both visits have been very enjoyable
19 april 2026
Antwoord van Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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