My experience with Sofology has been pleasant and I would use them again. Everything was clear to understand, there was no pressure during the sales process and the couch and chair I have purchased ar... Toon meer
Locatie
Wijzig locatieJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Lees wat reviewers zeggen
The member of staff that we bought the sofa & chair from was very knowledgeable, friendly and non-pushy. An all-round comfortable sales experience.
Semipe Adetunji made our experience great, he went overboard by using Ai to help us visualize the combination of sofas that best works for us. He was very patient and professional. We ended up leavi... Toon meer
Bedrijf heeft geantwoord
The sales person, Ade, was really helpful and went above and beyond to ensure we got the full set of sofas we wanted. Even though they weren’t at his current store, he found other stores that had them... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Verenigd Koninkrijk
4,8
Uitstekend
4K reviews
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Great experience
Great experience.
A mistake was made with our order which was quickly rectified when I phoned the store.
Everything was explained clearly during the ordering process.
10 mei 2026
Antwoord van Sofology - Leeds
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Terrible service and place
Terrible service and place . Sales people con you into buying. They don’t tell you that every sofa is no cancellation and once you sign your tied into buying it. They send you an email and say you can change the sofa but they charge another 25% on top of the original price plus the sofa you want to change too. So be warned do not buy from this company
5 mei 2026
Antwoord van Sofology - Leeds
Hi Tara, any changes need to be made within 48 hours of placing the order. Any changes after this time are chargable. If you would like to discuss this further, please email social.media.complaints@sofology.co.uk and we will take a look at your order.
Very poor experience
Very poor experience. Salesman told us ( we are pensioners) that corner sofa suite and a separate 2 seater recliner would fit in our new sitting room ( we haven’t moved there yet). We gave him the measurements and he said all would be fine. After 4 days our son told us not only it wouldn’t fit but the recliner systems would clash. Sofology changed the 2 seater to a 1 seater but charged us £500, for the change. After only 4 days.! The sofa hadn’t even been started yet as we’d asked it not to be done until at least 1 July from a 5th May order. Sofology should retrain their staff.
5 mei 2026
Antwoord van Sofology - Leeds
Hi Mr Baldwin, we are sorry to hear that your Sofology journey has been less than perfect. When an order is placed in store there is a 48 hour period where any changes can be made before the order is sent on to the supplier. After this time, any changes are chargable. If you would like to discuss this further please email social.media.complaints@sofology.co.uk with your order details.
Excellent Service x
2 mei 2026
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Leeds
Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.
Great experience with Sofology so far
Great experience with Sofology so far. Staff was really friendly, helpful and knowledgeable without being pushy, and the ordering process was smooth and easy. Looking forward to receiving the sofa.
3 mei 2026
Antwoord van Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great with the kids trying all to…
Great with the kids trying all to recliners, great selection and good showroom.
3 mei 2026
Antwoord van Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Antwoord van Sofology - Leeds
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Staff helpfull and very wellcomeing joe…
Staff helpfull and very wellcomeing joe went over the top to be help full ever comforting as just lost dauther and still asked about her
12 april 2026
Antwoord van Sofology - Leeds
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We got a couple of sofa from yourself…
We got a couple of sofa from yourself and the salesman whi all deal with his brilliant 10out 10
27 april 2026
Antwoord van Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Service from Saj and the products
Didn't really want to go into sociology as not heard good comments. But it was a very good experience.
Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into the chair. Was very knowledgeable regarding the products. Set everything up as we had to go home and remeasure the space. The overall experience was good.
Saj went out of his way to make my mum feel special.
29 april 2026
Antwoord van Sofology - Leeds
Thank you for awarding us 5 stars Carol :-)
Nice experience butt not coming email…
Nice experience butt not coming email my Oder date
28 april 2026
Antwoord van Sofology - Leeds
Hi there, thank you for your review. If you need any information or assistance please don't hesitate to reach out to our Customer Care Team, we'll be happy to help!
Excellent Service
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology is first stop for sofas. We previously had ab excellent experience and the sofa quality was 10/10. I would definitely recommend.
24 april 2026
Antwoord van Sofology - Leeds
Thank you for sharing your experience Khalid, we are so pleased to hear that Haleema was so helpful during your visit!
Antwoord van Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Our advisor was brilliant
Our advisor was brilliant. Helpful, knowledgeable and made our decision process painless.
25 april 2026
Antwoord van Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Jess delivered excellent customer…
Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase and cannot wait to receive.
Highly recommend
25 april 2026
Antwoord van Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
My 1st visit to Sofology was an…
My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend the service I received.
24 april 2026
Antwoord van Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Merv at birstall store was fabulous
Merv at birstall store was absolutely brilliant - really patient and went through things with us in detail.
Would definitely recommend purchasing from this store. Customer service was absolutely brilliant
19 april 2026
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
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