Sofology - Leicester Reviews 2.528

Helpful staff and quick service

I was very pleased with the member of staff who looked after us very polite and helpful.

Extremely disappointed with Sofolgy. They say they’ll call back regarding faulty sofas - but you never get a call back. They ignore emails. If you miss one random calls of thier they close your case down. It’s going on to nearly 4 months of purchasing sofas with them and despite calling and asking FIVE TIMES so far , being promised the cleaning kit, being promised call backs within 72 hours for the cleaning kit etc - they haven’t even done that - so they literally take your money, don’t even send you your item and then pretend they’ll send it , ignore you for months, etc etc etc. the WORSE sofa company I have EVER deal with. Dealing with them has literally made me unwell

Impressed with the look & feel of the furniture, it appears good quality.
Sales person was polite, cheerful & helpful

Was really easy to find sofa we needed , Max was really helpful

The sales team were really friendly open and non-pushy they gave us really good advice told us to take our time and try everything which we really appreciate appreciated

We purchased our sofas from Sofology on 12th October 2025 and were guaranteed delivery before Christmas. Unfortunately, two of our 3-seater sofas were not delivered until 25th March 2026 — more than five months after purchase.

The delay caused significant disruption to our family, forcing us to cancel numerous hosting events and gatherings because we simply did not have enough seating for our guests.

Throughout this period, we repeatedly contacted both customer services and the complaints department, but no one was able to provide meaningful assistance. We were repeatedly given delivery dates and assurances that the sofas would soon arrive at the depot, only for those promises to prove false time and time again.

What has been most disappointing is the complete lack of empathy, accountability, and support from Sofology’s customer service team. Rather than helping to resolve the issue, we were left chasing updates and receiving inconsistent information.

To this day, the matter has still not been satisfactorily resolved. This has been the most frustrating and disappointing experience we have had with any company, and we would not recommend Sofology based on both the delivery failures and poor customer service.

The best retail experience I’ve ever had. Someone who was knowledgeable, patient, listened to my wants/needs and helped me find the perfect sofa for my new home. Max was amazing! I’ll recommend to everyone!

Was looked after by Bradley who is a real asset to your company. His approach is professional, enthusiastic and knowledgeable. Bradley showed all suitable options; made great recommendations and was patient throughout. Would 100% recommend him to others.

very helpful, polite and easy to get order done, contacted me when you said you would, no complaints at all, best regards ajmer chohan

Excellent customer service by the Store Manager and staff at Sofology in Fosse Park Leicester. They were not remotely pushy, but very helpful. A lovely place to shop.

It was just nice to walk in and not be hassled by sales people just as you walk through the door, we looked around found what we wanted and then ask for assistance. We then sat with the sales person who then gave us options and even ask if we wanted a coffee or tea which is a nice touch. Chose what we wanted completed all the forms and came away happy.

The staff at sofology were amazing. We went in three times to see a sofa which we liked. At all times we had good service from the staff. On our last visit, when we actually purchased the sofa, the staff helped a lot. Explained how everything would work. Great service.

The staff in the Leicester store were knowledgeable and friendly without being pushy at all. I was told delivery would be 15 weeks and that’s exactly what it was. I was given a 3 hour time slot the day before delivery and it arrived well within that time, with a phone call received telling us they were half an hour away. The 2 man delivery team were polite, courteous and very efficient. Couldn’t really ask for more. We’ll see how durable the sofas are over time.

Gaz was brilliant with me from start to finish, he was so happy full without being pushing , I recommend the Leicester branch where he works 5star all the way

Fantastic staff who made my purchasing very easy. Thank you soo much

Max who assisted us was very polite and helpful.

Max was a very friendly and helpful sales person,the product we picked felt very comfortable and well made.I would have liked a few more colour choices but hopefully the colour we have picked will match our room.

Great experience, knowledgeable and the salesman wanted to understand our needs and no pushy salesman tactics!