The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... Toon meer
Bedrijf heeft geantwoord
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... Toon meer
Bedrijf heeft geantwoord
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service in sofology!
The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call sooner if the sofas are available. It would be handy to have updates throughout the wait instead of not knowing any updates.
19 september 2026
Antwoord van Sofology - Maidstone
Thank you Mrs Chapman, please keep an eye on MYSOFOLOGY for updates. 😊
Trying before buying
We were able to look and try a number of different types of sofa before making our decision. We purchased online.
18 september 2026
Antwoord van Sofology - Maidstone
Thank you for choosing Sofology.
Great customer service
Great customer service from passionate, knowledgeable staff and smooth process for purchase and delivery.
19 september 2026
Antwoord van Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
When we entered we were greeted in a…
When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was plentiful. At no time did I feel pressured by our sales representative ( Colin) at all who was very pleasant. I was very happy with the build quality and a choice of specifications and coverings.
All in all a very nice experience and would recommend in the future to others.
14 september 2026
Antwoord van Sofology - Maidstone
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Emma was very helpful xx
16 september 2026
Antwoord van Sofology - Maidstone
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
Excellent advice from sales person
Excellent advice from sales person, and did not harass us. Very knowledgeable and quick service
13 september 2026
Antwoord van Sofology - Maidstone
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic customer service
We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs and let us have some time to find the right fit for us. Once we had decided, he completed the paperwork with us, explaining clearly as we went along, ensuring we had everything we needed.
We are really looking forward to our new sofa arriving soon.
Thank you Colin, for all your advice and patience, you're a star!
22 augustus 2026
Antwoord van Sofology - Maidstone
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Colin for you, have a great day.
The team were really helpful
The team were really helpful, knowledgeable and didn't pressure for the sale
12 september 2026
Antwoord van Sofology - Maidstone
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Maidstone
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a great experience purchasing…
We had a great experience purchasing our sofa and Inuta the Sofology staff member was very friendly, knowledgable and importantly, not pushy.
5 september 2026
Antwoord van Sofology - Maidstone
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Representative was good and informative…
Representative was good and informative and not pushy.
Information on cost of delivery would be good upfront - was not advised of this until i questioned the total amount to be paid.
29 augustus 2026
Antwoord van Sofology - Maidstone
Thanks for the lovely feedback! 😊 We’re so pleased to hear our colleague was helpful and gave you the space to browse without any pressure. We really appreciate you flagging the delivery cost too - we’ll pass this on to the team, as we want everything to be nice and clear from the get-go, with no surprises at checkout.
Recommended
Good selection of sofas and very helpful instore staff. Follow up by email was good and there was no hard sell on extras.
1 september 2026
Antwoord van Sofology - Maidstone
Thank you for awarding us 5 stars Jim
Antwoord van Sofology - Maidstone
Thank you for sharing your experience Sarah!
The staff were very polite and helpful…
The staff were very polite and helpful with our enquiries about the settee we eventually purchased. The whole experience was comfortable and reassuring.
31 augustus 2026
Antwoord van Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service
Excellent customer service
Care given
Staff very attentive
31 augustus 2026
Antwoord van Sofology - Maidstone
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Maidstone
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
The sales staff were extremely helpful…
The sales staff were extremely helpful and informative
30 augustus 2026
Antwoord van Sofology - Maidstone
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Caroline was amazing made the whole…
Caroline was amazing made the whole experience feel like a joy rather than a expense
12 augustus 2026
Antwoord van Sofology - Maidstone
Hi there, thank you for your review. Another great review for Caroline, we will make sure to pass this on! Have a nice day.
Good customer help
25 augustus 2026
Antwoord van Sofology - Maidstone
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.