Sofology - Norwich Reviews 

What a wealth of knowledge both on type, fabric and insurance. Made us totally comfortable and we purchased straight away, a very rare occurrence !!
Thankyou Marcus.

We purchased a sofa last year and we were pleased to see the lady who we saw last time ( Norwich branch)
Who was excellent she gave great advise an couldn’t help us anymore than she did she made it easy for us and made the whole experience easy she want above and beyond for us
thanks much
Couldn’t have picked a better sales person please keep her as true asset to your team 😊

Never felt I was being sold something, all the choices were mine. Great product great choices 😁

Mark was really patient with us whilst we measured, tested and chose the colours of the sofas, gave us all the information we needed to know. We’re first time buyers so buying a sofa is our first big purchase. Was really informative and nice to speak to. Would highly recommend

Visited the Norwich store and found a sofa which we liked and had the pleasure of speaking with Lauren who gave us all the details we needed, returned to the store a few weeks later to see Lauren again who was brilliant in helping us to choose the right fabric and colour, Lauren was absolutely brilliant and very knowledgeable about everything we asked her, order was placed and waiting for delivery,
Thank you Lauren for your excellent service

Laura was so lovely to talk to, walked us through the entire process and made what could’ve been a stressful buy a very rewarding and smooth experience!

Mark was very friendly and helpful!

The assistant was knowledgeable and helpful and friendly, occomodating and efficient. All staff in store were happy and couldn't do enough to help.

We found Marcus Batch the sales consultant of Sofology very helpful and informative while choosing our new sofa

We already knew what sofa we wanted but visited again today to recheck it's what we wanted and to pick a colour. Was helped by Marcus who was very approachable and made purchase of sofa easy.
Marcus was able to answer any questions I had about additional insurance and finance options.
Visited the store a week prior and had great support from two women as well, both very knowledgeable. We felt very comfortable in the shop and was nice to not feel pressured into a sale.

Helpful. friendly. knowledgeable staff

We had a really great experience at Sofology Norwich, thanks in large part to Mark Katourous.

From the moment we arrived, Mark struck exactly the right balance ,friendly and welcoming, but never pushy. He gave us space to look around at our own pace, yet was immediately on hand when we had questions. His product knowledge was excellent, and he explained the different sofa options, fabrics and configurations clearly without overcomplicating things.

What stood out most was how relaxed the whole process felt. Buying a sofa can sometimes feel pressured or overwhelming, but Mark made it straightforward and enjoyable. He listened carefully to what we were looking for and offered helpful guidance rather than a sales pitch.

A genuinely professional and pleasant experience from start to finish. Thank you, Mark.

Marcus understood our requirements and identified a sofa set in the sale that met our needs. Can only comment on the sales room experience as sofas have not been delivered yet.

Mark Kafourous was very friendly and helpful when we choose and purchased two 3-seater sofas. He followed up with some helpful advice.

Mel was our sales person he was very professional and helpfull. He was very patient when we couldn't decide on size of sofa..A truly remarkable member of staff. All questions answered well from start to finish.
A lovely sales advisor.

I decided to talk directly to sofology instead of ordering online. Great experience, everything explained by Mel and now just waiting for my new sofa to arrive.

Very helpful, nothing pushed on to me.

Listening to what we required and wanted . Mark listened well repeated so we were all clear on what we required . Good friendly staff . Let us know of options we could take . Great all round excellent customer care

Loved the no pressure sale. Dealt with Mark and he was knowledgeable and friendly.

Mark from Norwich sofology was very helpful saw the sofa Saturday then come back he serve me both times. He was very clear with his instructions and everything that I needed to know about the Sofa I am a returning customer. Kind regards, Karen Steel.