The whole experience was so easy the salesmen was very knowledgable and left us to make our mind up unlike the previous shop we visited were we felt under pressure.At Sofology it was all sorted and al... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
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Lees wat reviewers zeggen
Wayne was helpful, answered questions and showed us many options but we bought the first sofa we sat on! We did add a few extras like heated seats and insurance so Wayne was upselling. Now we await t... Toon meer
Bedrijf heeft geantwoord
Mel was really great and spend time with us discussing what we were looking for including fabric, price range and size
Bedrijf heeft geantwoord
We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Sales people were knowledgeable
Sales people were knowledgeable, helpful and friendly without being overbearing or pushy.
25 mei 2026
Antwoord van Sofology - Norwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Shop staff very helpful and didn’t feel…
Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service.
Lauren assisted us on our first visit and guided us to the sort of settee we were looking for. Great patients and understanding. On our return visit to decide on colour choice Mel assisted us and was most helpful.
18 mei 2026
Antwoord van Sofology - Norwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Fantastic experience...............
We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had were answered promptly and made our purchase so quick and easy. We know we found the perfect suite for us due to Laura's help. Fantastic experience.
13 mei 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Excellent customer service.
The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came through in fine style.
9 mei 2026
Antwoord van Sofology - Norwich
This is a great review, thank you for sharing your experience :-)
I visited the store 5 times before I…
I visited the store 5 times before I picked my sofa's. I felt no pressure and found the staff friendly and knowledgeable answering all my questions, in all receiving excellent customer service.
5 mei 2026
Antwoord van Sofology - Norwich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Norwich
Thank you for sharing us 5 stars :-)
The whole experience was great
The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful
26 april 2026
Antwoord van Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
Mark was extremely helpful
Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
19 april 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Norwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Laura who served us was extremely…
Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to suit us originally but Laura pointed out the perfect suite.
4 april 2026
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Declan, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Norwich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Laura from Norwich store was brilliant
Laura from Norwich store was absolutely brilliant on helping me with my choice of corner sofa. She put my mind at ease and customer service was impeccable .
27 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Great service
Great service, beautiful sofas, delivery I can't say about yet, long wait of 12 weeks tho
25 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Absolutely amazing!My mums buying one…
Absolutely amazing!My mums buying one of the sofas and there’s a lot of good features to it,the staff are wonderful and the one we have is even offering us drinks!We are also being given some gifts since it’s Easter!Sofology you are amazing!Best place ever,most comfy sofas ever!!Thank you so much Mel!!(staff).
4 april 2026
Review zonder uitnodiging
Antwoord van Sofology - Norwich
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent help from Mark
Very good experience with Sofology Norwich. Was really helpful to try out the sofa that I was interested in - for an extended period - to make sure it was comfortable and supportive enough for me. Especially so I could try out the power functions to see how much of a difference they made.
When we decided to go ahead and order Mark was very helpful. He went over the options - without any pressure at all - and answered all of our questions. Very easy and pleasant buying experience!
The only issue I had was with access. I’m disabled and use a wheelchair (but can walk a bit). Quite a few of the sofas - including the one I was looking at - were on raised platforms. If I couldn’t walk at all I wouldn’t have been able to try the sofa I wanted. This is disappointing especially as other retailers in the same retail park (including other sofa shops) didn’t have these - or at least not as many. I don’t really see the need for these (as cables were still visibly running across the floor - so not designed to hide them) and are just impediments to people with mobility problems. It implies that there hasn’t been enough thought/care about the needs of disabled people.
17 februari 2026
Antwoord van Sofology - Norwich
Hi Chris, thank you so much for taking the time to share this - we’re really glad to hear you had a positive experience in store and that Mark looked after you so well. We’re really sorry to hear about the difficulties you faced with access though. Your feedback is incredibly important, and we completely understand how frustrating and limiting this must have felt. Creating an inclusive and accessible environment for all our customers is something we take seriously, and this is something we’ll make sure is fed back to the relevant teams. Thank you again for your honest review 😊
Great company
Great company, we found out of all the large sofa companies these were the best.
22 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had a fantastic experience in sofology…
Had a fantastic experience in sofology when going to choose some new sofas, Mel was a great help and very patient with me when I kept changing my mind!! Would highly recommend
19 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
New Sofa
Marcus was really helpful, knowledgeable & welcoming. Fantastic service. Genuinely nice guy who was very patient with us as we changed our minds several times before buying the sofa we saw first 😀
22 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Marcus. Have a great day 😊
Perfect from start to finish,the lady…
Perfect from start to finish,the lady was lovely very knowledgeable didnt rush us and new just what we wanted after we spoke to her.i can’t remember her name unfortunately
18 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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