Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Friendly, attentive and helpful staff. Not pushy and sent nice following up after visit. Remembered me two weeks later. Other staff also helpful and knowledgeable. We tried 4 different showrooms that... Toon meer
Bedrijf heeft geantwoord
We were immediately made to feel welcome. Si was very helpful, knowledgeable and attentive. We weren’t rushed but were given time to find the right piece of furniture for us.
Bedrijf heeft geantwoord
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Daniela was excellent
Daniela was very patient, informative and provided excellent service helping us pick our sofa!
4 april 2026
Antwoord van Sofology - Peterborough
Hi there, thank you for your review. Another great review for Daniela, we will make sure to pass this on! Have a nice day.
We had such a great experience with the…
We had such a great experience with the Sofology team in Peterborough! Huge shoutout to Jamie and Danielle for creating such an amazing atmosphere from the moment we walked in. There was absolutely no pressure to make a purchase – just a genuinely friendly conversation that felt more like a relaxed Sunday family dinner than being in a shop.
They were incredibly patient and understanding with all of our questions (and with our little one, who was only interested in the fluffy chair the whole time 😄). Thanks to their help, we ended up choosing amazing sofas that we will be enjoying in our new home.
Thank you for making the whole experience so comfortable and enjoyable – we really appreciate it
11 april 2026
Review zonder uitnodiging
Antwoord van Sofology - Peterborough
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
It was great experience
It was great experience. Completely hustle free. Jamie done a great job and presented all options which confirmed that i made a good decision selecting Sofology
3 april 2026
Antwoord van Sofology - Peterborough
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
We loved the fact the salesman left us…
We loved the fact the salesman left us alone to choose at our leisure. The quality of the sofas was good too as was the choice off styles and colours .
29 maart 2026
Antwoord van Sofology - Peterborough
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Would be an easy 5 stars if your…
Would be an easy 5 stars if your material swatches were easier to obtain. Couldn’t order on line and if it wasn’t for Sue in customer services I would have given up and purchased elsewhere.
Peterborough staff were lovely however
31 maart 2026
Antwoord van Sofology - Peterborough
Thank you so much for your feedback. We really appreciate you taking the time to share this with us. We’re sorry to hear that ordering fabric swatches wasn’t as easy as it should be, and we completely understand how frustrating that can be. It’s great to hear that Sue, in our customer services team, was able to help, and we’ll be sure to pass on your kind words to her, as well as to our Peterborough team.
Great staff
Great staff! They left us alone enough for us to look around freely, but great support when we needed help or advice
3 januari 2026
Antwoord van Sofology - Peterborough
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Antwoord van Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Peterborough
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great staff no pressure went in came…
Great staff no pressure went in came out ver happy
24 maart 2026
Antwoord van Sofology - Peterborough
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Antwoord van Sofology - Peterborough
Thank you for awarding us 5 stars :-)
Feeling relaxed not pressured . Enjoyable shopping experience…
Feeling relaxed not pressured into looking, found what we liked and wanted, helpful, knowledgeable member of staff. Told us what extras were offered. Really good value for money. Happy customer.
18 maart 2026
Antwoord van Sofology - Peterborough
We are pleased to hear that you are a happy customer sharon, thank you for choosing Sofology!
Antwoord van Sofology - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology Sofas
We were looking for a sofa to replace our old leather suite, and after visiting several showrooms and going on line we were able to collate enough information that will give us a great quality product at a price we could afford. Sofology ticked all boxes, the staff member was impressive in her knowledge in Sofas in particular the robust manufacture of framework materials and quality of fabrics.
16 maart 2026
Antwoord van Sofology - Peterborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Good experience all round!
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big difference when you’re traipsing around every shop trying to find the right sofa! We had a lovely ‘sofalogist’ called Sai who was brilliant. Two visits later and we finally picked our sofa not feeling harassed or pushed into a decision that we were on the fence with.
14 maart 2026
Antwoord van Sofology - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Danielle and Ben were fab
Danielle and Ben were fab. Explained everything. Danielle took her time showing us all the sofa beds in turn. Nothing was too much trouble.
14 maart 2026
Antwoord van Sofology - Peterborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
the girl that served us was very…
the girl that served us was very knowledgeable about furniture she had lots of patience and served us well
7 maart 2026
Antwoord van Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Ordering a sofa from Sofology is less a…
Ordering a sofa from Sofology is less a purchase and more a lesson in patience.
The showroom experience is excellent — welcoming staff, comfortable sofas, and reassuring promises about delivery dates. Sadly, that appears to be where the efficiency ends.
Our sofa was confidently promised for delivery today. Instead, we’ve had what can only be described as complete radio silence. No update, no explanation, and no communication whatsoever. At this stage the customer appears to be expected to develop some form of furniture-based clairvoyance to determine where their order might be.
To be fair, the sofa may yet turn out to be wonderful. Unfortunately, as it hasn’t actually arrived, that remains a matter of theoretical physics rather than lived experience.
Still, one must remain optimistic. After all, Sofology have shown great skill in selling sofas — delivering them may simply be the advanced module.
12 maart 2026
Review zonder uitnodiging
Antwoord van Sofology - Peterborough
Hi there, thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Kate was a very professional lady who…
Kate was a very professional lady who helped us to buy the perfect 3 and 2 seater Leather, power recliners.
9 maart 2026
Antwoord van Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kate. Have a great day 😊
Great experience at Sofology, Peterborough, UK
Great experience with Famida, on Saturday 7th of March 2026. Professional, patient, attentive, listened and advised when asked questions.
7 maart 2026
Antwoord van Sofology - Peterborough
Hi there, thank you for your review. Another great review for Famida, we will make sure to pass this on! Have a nice day.
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