We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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Lees wat reviewers zeggen
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... Toon meer
Bedrijf heeft geantwoord
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... Toon meer
Bedrijf heeft geantwoord
Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, Verenigd Koninkrijk
4,7
Uitstekend
1K reviews
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Lauren was friendly efficient and made…
Lauren was friendly efficient and made my purchase a pleasure
18 april 2025
Antwoord van Sofology - Plymouth
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Great service.Andy was helpful.
Great service.Andy was helpful.
And knowledgable, and also had a great sense of humour.
He was also very patient !
I will highly recommend visiting this store.
14 april 2025
Antwoord van Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Andy and that you would recommend us! Have a great day 😊
Fabulous choice
Fabulous choice, great salesperson, Hayden, with very good product knowledge and no pressure to buy.
We ended up being undecided between 2 sofas and Hayden created an online basket for us to edit at home to our preference once we were sure.
The 0% interest payments, with options of 1, 2 and 3yrs, and a deposit amount of our choice, made buying a sofa we love easy and very affordable.
Highly recommend.
17 april 2025
Antwoord van Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
outstanding customer service
Tilly was very helpful in answering our questions about the sofa, her kind manor, helpfulness and understanding was outstanding. And made the purchase easy and straight forward.
12 april 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Brilliant customer service
Tilly was fantastic. Really helpful with every step of the process. Fantastic customer service from start to finish.
10 april 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for your review. Another great review for Tilly, we will make sure to pass this on! Have a nice day.
The assistant
The assistant, Tilly, was absolutely wonderful. We even hugged her at the end as she was so warm, helpful and beyond informative. Please pass on my gratitude and thanks
5 april 2025
Antwoord van Sofology - Plymouth
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Antwoord van Sofology - Plymouth
Thank you for awardingu s 5 stars :-)
Great Service
Kuzum was very helpful and friendly. He allowed us time to browse on our own and didn’t follow us round the shop which was refreshing. The service was great and we are looking forward to receiving our new sofa.
6 april 2025
Antwoord van Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Kuzum for you, have a great day.
Tilly has been amazing, helpful and professional
We met Tilly at the ideal home exhibition. We worked with her during the following few days to ensure our order was correct, even though they were not official working days for her. She has been helpful and professional throughout.
5 april 2025
Antwoord van Sofology - Plymouth
Thank you for awarding us 5 stars Mr Flanigan :-)
Great product knowledge and everything…
Great product knowledge and everything explained clearly by Callum.
2 april 2025
Antwoord van Sofology - Plymouth
Thank you for awarding us 5 stars :-)
Chris was really helpful with…
Chris was really helpful with explaining everything we needed to know when buying a sofa
31 maart 2025
Antwoord van Sofology - Plymouth
Hi there, thank you for your review. Another great review for Chris, we will make sure to pass this on! Have a nice day.
Great customer service from Chris and Callum!
Great customer service from both Chris and Callum - Didn't push us towards anything, but was there when we needed them to answer any questions and offer helpful advise! Thanks guys, looking forward to our sofa!
30 maart 2025
Antwoord van Sofology - Plymouth
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Helpful and professional
I was worried I might not be able to get my new furniture through the doors, so I was holding off ordering. I called the Plymouth branch and a member of staff was helpful in explaining exactly how the furniture would be delivered. I felt reassured and placed my order. Very helpful and professional.
29 maart 2025
Antwoord van Sofology - Plymouth
Thank you for sharing your experience! We're delighted that our Plymouth branch team could assist you and provide the reassurance you needed for your order. Your satisfaction is our priority, and we appreciate your kind words. Enjoy your new furniture, and we look forward to welcoming you back to Sofology Plymouth!
Sofology delivery problems
We went to Sofology because of the problems we had with delivery from other furniture companies. After finding a sofa we were told that delivery would be in 7 weeks or earlier, but after 12 weeks and numerous calls to find out when we could expect delivery, told that they have no idea why delivery has been delayed (not what we were told in previous calls with customer services who told us it would likely be delivered the next week). Now we are told that delivery will ‘hopefully’ be in another month but they would call us in 3-4 weeks with an update, so only 9 weeks later than the delivery date we were originally given and that’s if they can be believed. Unfortunately it’s now hard to believe anything they say.
24 maart 2025
Review zonder uitnodiging
Antwoord van Sofology - Plymouth
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Antwoord van Sofology - Plymouth
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful. At Sofology Plymouth, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to our store in the future.
Excellent whilst not being pushy.Callum…
Excellent whilst not being pushy.Callum was very affable, helpful and informative.Faultless!
20 maart 2025
Antwoord van Sofology - Plymouth
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Callum and that you found the process hassle-free! Have a great day 😊
The assistant was very helpful and…
The assistant was very helpful and professional and pleasant
20 februari 2025
Antwoord van Sofology - Plymouth
Hello, thank you so much for your review. We are so happy to hear this!
New sofa from Sofology
Easy purchase and the option for interest free credit is a winner.
19 maart 2025
Antwoord van Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased that you're happy with the service! Have a great day 😊
Great customer service!
I had the pleasure of being assisted by Tilly, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, she was attentive, professional, and genuinely eager to help. She took the time to listen to my concerns, provided clear and helpful solutions, and went above and beyond to ensure I had a great experience.
Tilly’s patience and friendliness made the entire process smooth and stress-free. It’s rare to find someone so dedicated to customer satisfaction, and she truly set a high standard for exceptional service.
17 maart 2025
Antwoord van Sofology - Plymouth
Hi there, thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with Tilly. We will make sure to pass this along!
Chris gave us excellent advice.
Chris gave us excellent advice and helped us choose the correct sofa.
The sofa is good value and we are happy with the full service.
We decided to take the extended warranty and stain cover.
17 maart 2025
Antwoord van Sofology - Plymouth
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Chris! Have a great day 😊
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