Sofology - Reading Reviews 2.308

They lost our sofa. Delivery was booked for 10/4/26. They called us on 9/4/26 to say part of the sofa was missing. Full payment was made on 8/4/26 in anticipation of the delivery. We called on 10/4/26 and the customer service was very blunt. So we went physically to the store in Reading on 11/4/26. We still did not hear anything about our sofa. This is deeply disappointing and we are concerned that our money has been taken with no product being delivered. We are considering taking legal action for this activity.

Would definitely recommend Sofology. The staff were welcoming without being overbearing. When it came time for us to make a purchase, we were really impressed with the person that assisted us. He was very knowledgable, advised us of various payment plans, add ons etc but it felt very much like information sharing to help us make the best decision rather than pushing sales and we didnt feel pressured in any way.

Excellent, hands on customer service. Listened to our needs and found something in the warehouse that was a great fit!

Great service and when needing to make an amendment it was done very quickly.

Great service from Yas from the moment we walked in to the store even through to ensuring the delivery went as planned and we was happy with our purchase. The sofa itself is amazing!

The staff. So welcoming but not in yr face

The Guys were very help full to us at your Reading branch. We went on to buy a suite from you.

Amazing customer service, very helpful

Sarah was very helpful, and knowledgeable. This enabled us to make a decision on which recliner sofa was best for us.

The kindness and attitude of the sofologist

Humza was very helpful and knowledgeable about the products I viewed. He explained fully and helped me understand the process at my pace. I am happy with my purchase and also feel confident that if I get stuck I can return for assistance. Thank you.

Best customer service I ever had

A very good experience at the store and your staff member was very helpful and was made it easy to make the decision to buy the sofa

A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spent time viewing several options. She was very knowledgeable and also offered very helpful advice and tips. Once we decided on our choices, she methodically took us through the sales process, which was very efficient. Sarah was warm, friendly, professional and efficient.

DO NOT BUY from this Company !!!! We have spent thousands of pounds on 2x reclining sofas and a chair, and told to take out the extra insurance ( which cost hundreds ) so any issues we will be fully covered. RUBBISH …. Have had them less than 3 years and one of the seats on a sofa has sunk - so there is no support what so every. Had 2 lots of people over to look at it - both agreed to my face that it had sunken and it could be fixed - they just needed to see if it was Sofology or their insurance company the Castelan Group. Sofology said it was the insurance people, the insurance people basically said from the start that - we will send someone out to look at it - but we won’t do anything… OMG !!! So DO NOT waste your money as if anything goes wrong with your Sofa - they will do absolutely nothing, and you are stuck with a very expensive sofa that is not fit for purpose…I do not want anyone to else to be ripped off of their hard earned money …

Yes that is correct for your 2 year warranty- but this is for the sofa’s “Webbing” issue on the chair which is covered by you for 20 years- and all the people you sent agreed to my face that it was the webbing and could be replaced… it’s crystal clear on my warranty document yet you still do nothing … so you are selling a warranty and not sticking to it … so your taking more money off people for absolutely no reason - which let’s face it is really disgusting behaviour and unacceptable do you not think Sofology ????

No hassle when buying new sofas. Human was excellent and very clear details of insurance cover and Sofology guarantees and how to protect our new purchases.

I’m reaching out here because I’m a bit heartbroken with my recent experience. 💔 We’ve loved @Sofology for over 10 years, but our latest order (1547505-2) has been a real struggle.
After a confusing delivery mishap, our sofas and armchairs arrived damaged, with one chair being quite wonky. I want to say a huge thank you to the technician who visited on 28th February—he was a lovely guy and clearly knew his stuff, but unfortunately, he confirmed the furniture just couldn't be fixed.
Since he left, I’ve hit a bit of a 'deadly silence.' I keep being told a different team is responsible, but I haven't heard a word in weeks. We just want the beautiful living room we planned for! Could someone from the resolutions team please reach out and help us get this sorted? I’d love to get back to being a happy customer again. ✨

Brilliant service from Alli and his trainee great knowledge and understanding.

It was fantastic service and very quick once we decided what we wanted and what we needed