My partner and I visited the Swindon branch today and had a brilliant experience, largely down to Nick. He made the whole process easy and enjoyable, incredibly knowledgeable, great to talk to, and ju... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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Lees wat reviewers zeggen
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... Toon meer
Bedrijf heeft geantwoord
Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... Toon meer
Bedrijf heeft geantwoord
Recently visited the Swindon store and were greeted and assisted by Kai. His professionalism and knowledge was outstanding, he was so helpful & patient despite our many questions! We went home to meas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Excellent customer service
29 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Duella is a star!
Duella was very helpful and, friendly and guided us through the process so well. We have bought a beautiful set of sofas and chairs and now plan more for another room... thanks to the great service and products. Roll on 6 weeks when it all arrives!
28 september 2025
Antwoord van Sofology - Swindon
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Kai welcomed us to the store and gave…
Kai welcomed us to the store and gave us time to have a good look around store . When we needed help Kai was available to answer questions we had . At no time did Kai make us feel under pressure. We purchased our choice of sofa and Kai went out of his way to get 2 samples for us to confirm at home the correct colour choice .
Kai you are a great ambassador to Sofology.
27 september 2025
Antwoord van Sofology - Swindon
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Really friendly and attentive staff
Really friendly and attentive staff, knowledgeable and helpful.
27 september 2025
Antwoord van Sofology - Swindon
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Kai at Swindon Sofology was so friendly…
Kai at Swindon Sofology was so friendly and helpful, gave us all the options really clearly and was really patient with us. Brilliant customer service!
27 september 2025
Antwoord van Sofology - Swindon
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
All round great experience
Just bought a sofa, chair and foot stall today. Shanelle was the one who helped us, she was very knowledgeable and accommodating. She was patient with us whilst we were trying to decide. Really great customer service and would highly recommend! Thank you
24 september 2025
Antwoord van Sofology - Swindon
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
We both found channel friendly
We both found channel friendly, informative and very much at easy.
22 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience and customer service.
22 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Amazing service
My husband went after a bad experience in DFS. Kaitlin was really helpful and he FaceTimed me whilst he was there. We finally ordered exactly what we wanted as we have a lounge with lots of doors and a weird shape.
21 september 2025
Antwoord van Sofology - Swindon
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Sofology. It's wonderful to know that the team was helpful and knowledgeable. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Fantastic support by the staff
Fantastic support by the staff, especially Kai, was wonderful dealing with you! Cheers B and Stuart
21 september 2025
Antwoord van Sofology - Swindon
Thank you for your wonderful review! We're delighted to hear you had a great experience with our team, especially Kai. Your feedback means a lot to us. If you need anything else in the future, please reach out.
Our assistant went above and beyond…
Our assistant went above and beyond looking after us. We had very specific requirements and she guided us through all the options they had. We also have a very awkward and narrow access to the property which involves stairs about which I was very anxious. She looked at all that with us and did a thorough investigation to ensure the delivery personnel could navigate and deliver the sofa.
She was unfailingly charming and polite. I can't rate her highly enough.
There is a good selection of sofas, the store is laid out very well and very clean which added to a pleasant experience.
18 september 2025
Antwoord van Sofology - Swindon
Thank you for your feedback! We're delighted to hear about your positive experience at Sofology Swindon. Our team is proud to provide exceptional service, and it's wonderful to know our assistant addressed your delivery concerns.
We're glad you found our store organized and clean, which enhanced your shopping experience. Your kind words and high rating will be shared with the team.
If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon.
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kai was very down to earth and…
Kai was very down to earth and knowledgable of the sofa and extras on offer. Would recommend Kai to any friend.
21 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwoord van Sofology - Swindon
Thank you for taking the time to leave this great review :-)
Sofa is awful feel let down and after a few months ownership O hate the sofa it’s badly made
It’s been a few months and I can say this is the worse sofa ever, poorly made, faulty parts, sagging cushioning, it’s painful to sit on, as a disabled older woman this sofa has NOT met my expectations.
They have repaired it once and it’s fault again - you don’t pay over £2 k for a sofa and 5 months and to date 7 months have asked for it to to be replaced, no one is listening , I am in pain and feel ripped off
Very upset and extremely upset
The service, advice from the salesperson Kai was exceptional, patient, knowledgeable, helpful, lovely person all round
We feel we chose the right sofa with help from Kai that was the best fit for us
19 september 2025
Antwoord van Sofology - Swindon
Thank you for choosing Sofology and leaving us this great review :-)
Excellent service
We received excellent service at Sofology. Both Megan and Marta were both extremely knowledgeable and helpful. We bought an Ascot sofa from you 6 months ago and were helped by Marta. She was brilliant. So helpful and patient (it’s a big decision!) It was for this reason that we went back to see Marta at Sofology for 2 new sofas for our living room. We were not disappointed. Thank you
14 september 2025
Antwoord van Sofology - Swindon
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Very helpful assistant Kai who…
Very helpful assistant Kai who explained process really well
15 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
That was a great customer service
That was a great customer service, all our options are explained clearly without any pressure but with professionalism.
Thank you.
14 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
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