My partner and I visited the Swindon branch today and had a brilliant experience, largely down to Nick. He made the whole process easy and enjoyable, incredibly knowledgeable, great to talk to, and ju... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... Toon meer
Bedrijf heeft geantwoord
Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... Toon meer
Bedrijf heeft geantwoord
Recently visited the Swindon store and were greeted and assisted by Kai. His professionalism and knowledge was outstanding, he was so helpful & patient despite our many questions! We went home to meas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service was great
Service was great. Staff are so knowledgeable about all there furniture. We were very well looked after.
15 oktober 2025
Antwoord van Sofology - Swindon
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Excellent customer service
11 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great sales person Shanelle
Great sales person Shanelle. Very knowledgable and professional. Asset to your company.
12 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Marta was amazing at helping us chose…
Marta was amazing at helping us chose the right sofa, was patient with us and the kids!
7 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Impressive Staff
Helpful staff (Delphi)that gave us answers to all our questions without trying to push us on a sale, giving us time to come to our own decision.
The staff also knew their product were very polite and very easy to talk to which made the whole experience enjoyable.
11 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Just a superb service all round
Just a superb service all round, very relaxed style and it all felt effortless and enjoyable. The approach that the staff take is spot on and commendable. I would highly recommend Sofology based on the customer service alone. Thank you!
11 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Swindon
Thanks Tyler
Katlin and Kai both were amazing with…
Katlin and Kai both were amazing with their service.
7 oktober 2025
Antwoord van Sofology - Swindon
Thank you for choosing Sofology :-)
Friendly and professional staff
5 oktober 2025
Antwoord van Sofology - Swindon
Hello, thank you so much for your review. We are so happy to hear this!
Marta was patience and did not pressure…
Marta was patience and did not pressure us to buy. She was very kind and helpful. Very polite. The store was well laid out with plenty of choice. A good experience
6 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
PARAMOUNT SUITE
Customer service was brilliant, could not fault them, was met by Nick on the first day and offered us a beverage, after a good look we found what we wanted, Nick explained everything to us. We went back 2 days later and was met by Kai lovely person and ordered our soffology
3 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review!😊
Great service
4 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff was very friendly and helpful
Staff was very friendly and helpful
Was servers by Kai who was very friendly knowledgeable and guided us through the process
4 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review!😊
Nick made the experience great
Nick made the experience great. Welcoming, great sofas. Made the whole process a pleasure
4 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review!😊
Very helpful
Very knowledgeable, helpful and friendly staff members. Thank you Kai and Shanelle
3 oktober 2025
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review!😊
A very professional and polite service…
A very professional and polite service given by the staff
26 september 2025
Antwoord van Sofology - Swindon
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very happy with the service
Very happy with the service. Both in person and on the phone. Information was given and not pushy. Gave me time to think and even change my mind. All very easy, thankyou.
27 september 2025
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Really helpful got us exactly what we…
Really helpful got us exactly what we wanted. Very personable.
29 september 2025
Antwoord van Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Went to “look” ended up buying
We went to look for a Sofa and was greeted by Kia who asked a few questions on what we were looking for and pointed us in the right direction. We were left alone to browse. We then went next door to a rival company where we were not met and their items didn’t clearly display the options, sizes and fabrics available. We went back to Sofology looked for Kia and ended up making a purchase. He very professionally went through the added options with no hard sell.
29 september 2025
Antwoord van Sofology - Swindon
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kia was able to assist you in finding the perfect sofa and that you felt comfortable browsing at your own pace. It's wonderful to know that our clear display of options and Kia's professional approach made your decision easier. We strive to provide a welcoming and informative environment for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.