I had a good experience at sofology in York. The staff are polite and respectful. They helped us when we needed more information and didn't pressure us in getting a sofa.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
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Lees wat reviewers zeggen
Had an outing to Sofology last week. Lovely sofas available and we weren't actually looking for a sofa for us. We got talking to our onsite expert and walked out with a newly purchased sofa. Lovely pe... Toon meer
Bedrijf heeft geantwoord
James made what could have been a very stressful experience into one that was very pleasant. He answered everything I needed to know and a lot more besides. He was professional, helpful and friendly... Toon meer
Bedrijf heeft geantwoord
Great sofa , was delivered in 2 weeks due cancellation from another customer. Only 3 stars though, as the £40 leather care pack wasn’t delivered with the furniture, and 3 weeks on, we’ve heard nothi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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A Sofology experience
We had a great experience on visiting sofology in York, we weren’t supposed to be making a purchase but we for just the right sofa we were wanting at a reasonable price too, the two team members were very helpful and accommodating especially Tim who went through everything with us, we would recommend Sofology to anyone.
23 april 2026
Antwoord van Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Antwoord van Sofology - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Chris the salesman was fab
Chris the salesman was fab, listened to what we wanted and got us a fab sofa.
19 april 2026
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Chris, we will make sure to pass this on! Have a nice day.
Couldn’t thank the York staff enough…
Couldn’t thank the York staff enough what lovely ladies
17 april 2026
Antwoord van Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The in-store experience was Great
The in-store experience was Great - Gemma sorted out the sale, was very efficient, and showed knowledge. We were advised that the delivery was usually within 14 weeks (typically around 8-weeks). Here we are at 16 weeks and only just getting a delivery sorted. There were no emails to warn of any delay.
2 januari 2026
Antwoord van Sofology - York
Hi there, thanks so much for your feedback, it’s great to hear Gemma looked after you so well in store. We’re really sorry about the delay and lack of communication around your delivery. That’s not the experience we want for our customers, and we’ll be sharing this with the team to improve. We appreciate your patience and hope you love your sofa once it arrives!
Very polite staff & clear and…
Very polite staff & clear and professional. The lady that helped me and my partner purchase a new sofa was very kind & great! Thank you :)
3 april 2026
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The online ordering system was straight…
The online ordering system was straight forward and easy to navigate. Prior to ordering we received help and advice in store and all sales staff were friendly and not pushy.
5 april 2026
Antwoord van Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
We had a great experience in buying our…
We had a great experience in buying our sofa. Gemma was very helpfu, informative and not at all pushy.
We looked at all the major outlets but the style of the sofa and the extended insurance were perfect.
4 april 2026
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Gemma, we will make sure to pass this on! Have a nice day.
The salesman was very friendly and was…
The salesman was very friendly and was a great help! He looked the measurements I needed and took me around the store showing me what was suitable. He gave me plenty of time to decide which ones I wanted!
1 april 2026
Antwoord van Sofology - York
Thank you for this great review Judith!
Chris Harper-Barett
Chris Harper-Barett, agent at Sofology York, was
Helpful, knowledgeable, friendly and professional in his communication regarding the product.
Having visited other similar outlets in my quest for a sofa, Chris was bar far more professional than other outlet staff.
28 maart 2026
Antwoord van Sofology - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Confidence
Prompt reliable service from salesman and confidence that you will deliver as promised
28 maart 2026
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We love our new sofa
Six months on and we love our new sofa. The staff at Sofology York were very attentive, knowledgeable and we found the sofa we wanted. Happy it was in stock so it could be delivered after a couple of weeks. The payment process was a bit confusing though and the website did not work for us, so we had to return to the shop a couple of times to make the payment.
7 oktober 2025
Antwoord van Sofology - York
Thank you for your lovely review. we’re so pleased to hear you’re loving your sofa! It’s great to know the team in York helped you find the perfect fit. We’re sorry to hear the payment process and website caused some frustration, though. We really appreciate your feedback.
Great Service
Great Service, Tim was brilliant explaining our new purchase, delivery and upkeep. Would highly recommend. Tim and the rest of the team all really easy to communicate with, and discuss our requirements and any concerns.
23 maart 2026
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tim. Have a great day 😊
Great service at the York store
Great service at the York store, no pressure from pushy salespeople just down to earth, approachable, friendly staff.
No hesitation in recommending the store
21 maart 2026
Antwoord van Sofology - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - York
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The sales person Tim Jones was very…
The sales person Tim Jones was very helpful and informative. Ordering a new sofa was straight forward.
14 maart 2026
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Tim, we will make sure to pass this on! Have a nice day.
Very friendly and helpful staff.
11 maart 2026
Antwoord van Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sofology york experience
Gemma left us alone to look round but was there if we needed her help. She was very knowledgeable about all the products.
13 maart 2026
Antwoord van Sofology - York
Hi there, thank you for your review. Another great review for Gemma, we will make sure to pass this on! Have a nice day.
Great service
9 maart 2026
Antwoord van Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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