extremely poor customer service experience so far. I need to make a return which required me to enter an order number of six digits into their return form. Order number on my e mail receipt way over... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jag vill verkligen slå ett slag för soft goat Kashmir och butiken på Jakobsbergsgatan. Jag bara älskar alla deras plagg! Både riktigt snygga och det skönaste man kan ha på sig. Butiken är lyxig och... Toon meer
Jag har handlat från Soft Goat i många år och jag dom överträffar mina förväntningar gång på gång! Kvaliten på plaggen är otrolig och designen är tidlös därav att jag kan använd plaggen år efter år! V... Toon meer
Jag har flertalet produkter från Soft Goat och jag älskar dem. De släta stickningarna blir inte alls särskilt noppiga, de kabelstickade något mer, men det är som det ska. All cashmere noppar.. Man mås... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
In a fast-paced world, we create knitwear that seamlessly blends style and substance. We believe knitwear should move with you, inspire you, and adapt to wherever the day takes you. That’s why our soft knits are designed to be versatile, where vibrant looks meet minimalist designs. Our promise is simple: plush knits for modern living.
Contactgegevens
Jakobsbergsgatan 3, 111 44, Stockholm, Zweden
- +46 8 410 200 18
- info@softgoat.com
- softgoat.com
2,7
Slecht
131 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had a very good experience
I had a very good experience — the shipping service and item quality were excellent. I ordered a brushed cashmere sweater, and I’m really satisfied with it.
7 december 2025
Review zonder uitnodiging
Supertrevligt bemötande i butiken och…
Supertrevligt bemötande i butiken och väldigt smidigt att beställa på nätet och leveransen går snabbt. Det viktigaste är att plaggen är underbara!
14 november 2025
Review zonder uitnodiging
Fantastiskt bemötande i butiken
Fantastiskt bemötande i butiken! Jag är mycket nöjd , har flera tröjor mm. Kommer absolut att handla hos er igen!
14 november 2025
Review zonder uitnodiging
Butiken i Stockholm andas kvalitet
Butiken i Stockholm andas kvalitet. Snygga plagg och trevlig personal.
15 november 2025
Review zonder uitnodiging
Unika produkter av fantastisk kvalitet.
Unika produkter av fantastisk kvalitet.
14 november 2025
Review zonder uitnodiging
Inkännande personal som vet hur man…
Inkännande personal som vet hur man vill bli bemött som kund. Mycket nöjd.
14 november 2025
Review zonder uitnodiging
Bra kvalité och snabb leverans
Väldigt snabb leverans och fin inpackning. Köpte två tröjor och älskar dom. Bra passform och hur sköna som helst!
5 november 2025
Review zonder uitnodiging
Fantastiska och superhärliga tröjor 😍
Soft Goat är proffsiga inom alla områden 👏🤩 Så fina tröjor som håller för alla tillfällen 🙏🥰 Jag är jättenöjd!!! 👍🤓
14 november 2025
Review zonder uitnodiging
Deres cashmere fnulrer helt vildt…
Deres cashmere fnulrer helt vildt hvilket desværre er tegn på dårlig kvalitet. Vildt til den pris!!
13 november 2025
Review zonder uitnodiging
The most horrendous customer service…
The most horrendous customer service ever!!!
Avoid them at any cost! They won’t send the deliveries and then they won’t even reply to the emails.
28 juli 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi Ilaria,
We’re very sorry to hear about your experience and the frustration it has caused. This is certainly not the standard of service we want our customers to receive.
Please contact us at info@softgoat.com with your order details, and we will prioritize your case to ensure you get the support and information you need.
We sincerely regret the inconvenience and hope to resolve this for you as quickly as possible.
Best regards,
The Soft Goat Team
Terrible quality and false advertising
Terrible quality and false advertising.
Never again.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi,
We’re very sorry to hear about your experience and that our products did not meet your expectations.
We take your feedback seriously and would like the opportunity to learn more about the issues you encountered. Please reach out to our Customer Service team at info@softgoat.com so we can assist you further.
Best regards,
The Soft Goat Team
Ich habe vor vier Tagen eine Retoure…
Ich habe vor vier Tagen eine Retoure angemeldet und bisher kein Retourenlabel erhalten, auf meine Emails wird nicht reagiert.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi,
Thank you for reaching out.
I’m sorry to hear that you didn't receive your return label within the expected time. We have experienced higher volumes recently, which has unfortunately led to longer reply times.
If you still need assistance, please contact our Customer Service team at info@softgoat.com, and we will be happy to help you further.
Best regards,
The Soft Goat Team
Good quality bad customer service
I own four sweaters from Soft Goat – plus one I returned because it didn’t fit. Quality-wise, I’m very happy, but that’s partly because I did my research before buying - I followed their social media to see real people in it and read customer reviews about sizing. Sizes are inconsistent across styles – I usually wear size S (EU), but my purchases ended up being XS, M, M, and XL. One recurring issue is that I never get a tracking number until the very day the package is out for delivery. The most frustrating experience was with my return: I sent the sweater back immediately, and the courier delivered it to them in Sweden within two days – and then nothing happened for an entire month. No confirmation, no update, nothing, until they finally decided to inform me they had received it.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi,
Thank you for sharing such detailed feedback with us. We’re very glad to hear that you’re happy with the quality of your sweaters, but we’re also very sorry to hear about the issues you’ve experienced with sizing, tracking, and your return.
We understand that inconsistent sizing and delays in return updates can be frustrating, and this is certainly not the standard we aim to provide. During the summer, we experienced higher volumes which led to longer return handling times of up to 30 days. We are now returning to our standard processing time of up to 14 days.
If there’s anything further we can do to assist you or make this right, please don’t hesitate to contact our Customer Service team at info@softgoat.com
Thank you again for your honest feedback and for being a valued customer.
Best regards,
The Soft Goat Team
none existing customer service
swift delivery, but trying to arrange a return has been impossible. I can not get a response having emailed three times to request relevant number to proceed to obtaining return label.
Are they going bust?..
Shocking customer service.
Will not order again
5 augustus 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi,
We’re very sorry to hear about your experience and the difficulties you’ve faced in arranging a return. Not receiving a response to your emails is certainly not the level of service we aim to provide, though we experienced unusually high volumes over the summer, which affected response times.
If your case is still open, please contact us again at info@softgoat.com
with your order details, we will prioritize your case and provide you with the return information you need.
We sincerely regret the frustration this has caused.
Best regards,
The Soft Goat Team
Declining quality
I have treated myself to a boyfriend sweater and a few other tops every year for Christmas for the past 7 or so years. The quality of the cashmere has been declining in the last few years and this last sweater is the worst one yet. I won’t be purchasing anything from them again.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi Anna,
Thank you for being such a loyal customer over the years and for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience with our cashmere has not met your expectations. The quality of our products is very important to us, and it’s disappointing to know that we have fallen short for you.
Your feedback is very valuable, and I will make sure it is forwarded to our production team to support future improvements.
Best regards,
The Soft Goat Team
Overpriset og dårlig kundeservice
Kjøpte to bukser som det ble hull i innen kort tid.
Utrolig dårlig kundeservice i forhold til retur, vanskelige å få tak i osv. De nekter meg pengene tilbake men fikk heller en tilgodelapp for å bruke hos dem.
Plaggene er dårlig kvalitet i forhold til prisen. Du skulle tro de var mer opptatt av god kundeservice når de ønsker å selge "eksklusive" varer.
12 juli 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi Julie,
Thank you for sharing your experience. We are truly sorry to hear that the garments you purchased did not meet your expectations. This is absolutely not the experience we want our customers to have.
Recently, we have experienced higher volumes than usual, combined with process changes, which unfortunately affected both return handling and response times. We are very sorry for this, and we want to assure you it is never our intention to delay refunds or keep any money.
If your case is still unresolved, please reach out to our Customer Service team at info@softgoat.com and we will do our best to find a solution for you.
Best regards,
The Soft Goat Team
Extremely low quality
It took more than a week to just ship the order. I ordered a pair of silk pants. Today was the first time I've worn them for about 2.5 hours. I can't put into words how disappointing the quality is - the pilling is just so (!) bad. I've literally never seen silk to pill so excessively even in mass market brands. And that's just 2.5 hours of walking. I did not even sit in them. I guess it's just impossible - you would stand up, and there would be a hole from friction.
5 juni 2025
Review zonder uitnodiging
Not worth it
Quality has gone down lately for the price point. The stitching is also not clean. i wont be repurchasing. Better sticking to loro piana, cucinelli, zegna
20 januari 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi Tarang!
I'm sorry for your experience. We aim to deliver high-quality products, and if the garment is not meeting expectations, please place a claim on our website so we can handle it from there!
Kind regards,
Team Soft Goat
This is one of my absolute favorite…
This is one of my absolute favorite brands! Over the last four years I have gotten five pieces from them and the whole experience has always been flawless. Quick deliveries and amazing products. I still wear every single piece I’ve ever gotten and following the brands care guide all of my sweaters still look like new. I also want to give some extra points to the brand for the packaging which makes every order an experience to unpack. If you don’t have a boyfriend turtleneck yet, do yourself a favor and get one!
6 januari 2025
Review zonder uitnodiging
Antwoord van Soft Goat
Hi Amanda!
Thanks for sharing such a nice review! We put a lot of effort into our brand and the pieces we sell, and want your purchase to be an investment for life, so this is really nice to hear!
Kind regards,
Team Soft Goat
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.