Solar Tech Support Reviews 24

Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.

Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.

Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.

Excellent response to diagnose a problem on our SolarEdge installation. Kept us informed at every step. Diagnosis quickly completed and solution implemented.

Prompt and useful support regarding my Sunsynk system lack of performance. Ronald simplified the technical issues to make them understandable. Many thanks, looking forward to follow up.

Amazing support, went out of his way to help try and get us back up and running

What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix their problems using his extensive industry knowledge and expertise. Outstanding service. Thank you so much.

Excellent service from Solar Tech Support. Extremely quick to respond, easy to deal with and clearly very talented engineers. They were persistent throughout a complex GivEnergy battery issue and resolved everything completely. Highly knowledgeable, professional and reassuring support from start to finish. Highly recommended.

Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.

Ron made more sense in 20 mins than our installer has done over the last 12 months

There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025.
After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service?
Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution.
One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Ron want out of is way to help, nothing was to much. He was very thorough in what he did
Very knowledgeable
I would highly recommend Ron and his company

He did a fantastic job for me.

if you have any problems, he'll do his best to help you out and resolve your problem.

I wouldn't hesitate to recommend them

Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)

Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries.
I would recommend him to anyone

I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended.
Thank you very much for resolving my issues

Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me.
Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok.
Excellent service.

After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options.
Received good/honest advise which backed up my thoughts.

Ron is a super star.
Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick.
My installer couldn't/wouldn't fix it.
GivEnergy couldn't/wouldn't fix it.
Then they went into administration and all hope was lost.

A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it.

Two months of nothing resolved in about 3 hours.

It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.