Sold.co.uk Reviews 

Ella has been absolutely fantastic dealing with our sales progression. It was a hard process with a long chain but she kept us up to date at every opportunity, went over and above liaising with the whole chain, and always remained calm and professional. She was also very empathetic with our situation, and our frustrations along the way, and she really helped make it a bit better with her understanding, patience and professionalism.

She is a credit to Sold and an absolute superstar.

Thank you so much Ella

I was nervous about buying a house through Sold but the help and support I received from Ella Seki was amazing! She went above and beyond and made the whole experience much easier than I expected.

Ella was fantastic!!
She helped me massively and was great with communication throughout the purchase of our new house.

Our agent, Thea Willsmore has been superb! Its been a tricky deal taking 10 months, but she kept us informed weekly, working with our broker and solicitor. Excellent service.

Just sold my house Ryan Perrin was amazing supporting me all the way with his positive conversations when it's been so stressful. He explained the stages of the sale to me and always updated me in the process. The all team has been good when they contacted me I would recommend Sold. Co. Uk to sell your property they take the stresses off your mind. Well done team.

It is the worst customer experience I've ever had. I don't think they know what the word customer service means. They are all out to make as much money as possible for THEMSELVES at the expense of the prospective seller and buyer. I am so glad the buyer withdrew, which gave me an opportunity to sell through someone else.

Poor and dishonest right from the start. Got pressured into using their solicitor as a term of the sale otherwise threatened to keep the property on the market. Their solicitor Sayer Moore & Co was just as bad as Sold, avoids all phone calls and takes a week to reply to emails. Demanded a deposit to get started with legal work which wasn't set out in the solicitor fees provided to me by Sold. 5 months on the solicitor doesn't know what is going on and "can't start any legal work" and refuses to refund the deposit.

They listed the property when they didn't understand the position of the seller and kept going in circles for months, ultimately decided to walk away due to me losing faith in parties involved they have the competence to get this done.

We just now finished completion with Sold.

Ella, was a most fabulous and helpful lady in this company during this process. Highly recommend.

From the very first point in the journey the conversations were fantastic from various conversations with Christopher Jackson and Dominic the property was put on the market it was my late sisters property so was problematic due to a rubbish probate solicitors who were appointed executors.
However after a fall through everything was done brilliantly by the sales negotiators Cemil, Sarah, Dahnish and Jamie to tie the deal up and then finished off by Ryan. Thanks Again

Ella is an excellent communicator and did a great in pulling the sale together and making sure it didn't go off track. A wonderful person to have your team, many thanks.

Only tactic to sell my house was to lower the price on a weekly basis to get viewings. Said it was their job to negotiate the price for the market value. When it came to pass, they spent all their time trying to get ME to sell my house for £40k below market value rather than the customer to meet market value. Complete cowboy outfit. Had 5 different “case handlers” who never communicated with each other. None of their viewings ever turned up, complete con start to finish.

Currently in the process of viewings on our property , Thea has been most helpful in keeping us in the loop with everything

Sold.co.uk gave a great service and did a fabulous job with my sale. Really good communication throughout and Ella particularly went over and above to make it a reality. The transaction wasn't the simplest but would recommend without hesitation.

Thea has been great. I sent her and email and she called me straight back to discuss.
The property details look great and she was open to suggestions for change.

Had a great experience with sold, i had the pleasure of working with ella seki who was amazing.
Ella was excellent in handling the purchase of my property, informative and understanding. Most impressively she always answered her phone and if missed she would give me a call back on the day.
Answered all my queries effectively which made the whole process really smooth.
Definitely a credit to the business.
Thanks Ella

So far , Jade has been great. Always answers if i call and if she didn't know the answer straight away , she quickly found it. Nice and easy transition to get to market. Professional and very helpful experience so far.

I saw a property on Right Move I was interested in and phoned Sold for a viewing, which was quickly arranged for a few days later. The viewing rep was on time. She was very pleasant and helpful, allowing me to take my time exploring the property without being rushed. A day later I had a call from the Sold agent Dahnish Khan, asking me for feedback from the viewing. This was backed up by an email with contact details should I decide to make an offer. I always received a quick response from Dahnish, who was pleasant and polite, and have made an offer which has been accepted, and the property is now listed as sold subject to contract. I am now going through the conveyancing using their in house solicitor Sayer Moore. So 5 stars so far, and thankyou to Dahnish Khan. Hope the conveyancing goes as smoothly !

AVOID AT ALL COSTS!!!!!

Horrendous.

Given false information from the start since March/April this year)

The Solicitors used - Sayer Moore & Co - decided right near completion, that they were no longer able to act on my behalf due to having a mental health condition.

I had to find a new one and then they're not liaising with my new solicitor and so ots dragging in and on and I'm being charged astronomical amounts of interest on my mortgage due to this.

They also have said they will only pay TOWARDS my new solicitor fees, when really, they should pay it all because it isn't my fault they were not able to deal with the case due to a mental health condition. There should be a disclosure or something right at the beginning.

Their reason was because I live so far away, they cannot check that I'm basically coherent and have capacity!
(Which I do and could have proved easily).

I accepted a really low offer, on the promise it would go through quickly as was a cash buyer.

9 months on and over 4K in fees on just the mortgage alone, and still not completed because they've not provided my new solicitor with the details and enquiries that have been made.

I asked to speak to a superior of 'Luke' and he clearly wasn't a supervisor, but if he was - he shouldn't be.

Gave me even more duff information and now I've had to go through the proper complaints route.

I would definitely avoid at all costs if you don't want the added stress that comes with selling to your house!

*Edit to response - mental health should be discussed initially, surely?
Thank you for keeping in overseeing. I got an email from Thea, who has really been the only one who has been a consistent contact and helpful all the way through.

Hopefully, all will be resolved ASAP as it's gone on for far too long, after accepting a really low offer on the basis of the buyer being a cash buyer and promised it would go through quickly - which has definitely not been the case. Also, then extended by all of these issues mentioned above regarding the solicitor literally just 'dropping' me and then not passing over the details that were repeatedly requested by myself and my new solicitor.

Thanks,
Mandy

1st class service, Brilliant communication and response times. Very much appreciated.

Everything went smoothly and perfectly.