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Beoordeeld met 5 van de 5 sterren

A girlfriend in London told me about Sole Bliss several years ago. I finally took the plunge and bought a pair of hero sneakers white leather. They arrived in the States in 2 days. Amazing. They are... Toon meer

Beoordeeld met 1 van de 5 sterren

Unfortunately only lasted five months and now have a hole in the sole! When I contacted the company to make them aware they basically said it was my fault for wearing them everyday and I found them to... Toon meer

Beoordeeld met 1 van de 5 sterren

Having bought one pair of loafers from Sole Bliss, which seemed fairly acceptable, although very expensive for what they are, I bought a second pair in the same style, but a different colour. Sad... Toon meer

Beoordeeld met 5 van de 5 sterren

Pixie: Black Leather, I bought these to cope with pain from bunions whilst standing in one spot for prolonged periods. They have solved the problem, not only that I have had them admired three tim... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel

Informatie afkomstig van verschillende externe bronnen

Stylish Shoes & Boots for Ladies with Bunions


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

379 reviews

5 sterren
4 sterren
3 sterren
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Heeft 80% van zijn negatieve reviews beantwoord

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Beoordeeld met 1 van de 5 sterren

Not for Bunions!

Sole Bliss claim to cater for people with wide feet, specifically women with “bunions”! However, I found this NOT to be the case with myself, as I had to return two pairs of different sizes, the largest a size 8. Still too tight but crucially, the overlap and its leather/stitching on the inside of the shoe rubbed against my bunions. I loved the shoe style and was extremely disappointed. A re-think to cater for the likes of myself is required to satisfy the needs of women with bunions.

20 november 2025
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Angela,

Thank you for taking the time to share your feedback, and we're truly sorry to hear that neither size worked for your bunions.

Our shoes are specifically designed with bunion-friendly features including the Bunion Bed® stretch panel and wide toe boxes, developed in collaboration with podiatrists. However, we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone. The styles within our range offer varying levels of accommodation, and our Customer Care Team is always happy to provide personalised recommendations on which styles might work better for your specific needs.

We genuinely regret that this particular style didn't provide the comfort and fit you were seeking, and we appreciate you giving Sole Bliss a try.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 4,000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 5 van de 5 sterren

I have finally found shoes that work…

I have finally found shoes that work for me with Sole Bliss. I literally "suffer" from bunions and hammer toes and after years of buying shoes that really didn't work for me I spotted Sole Bliss online. And bought a pair of Hero shoes. I was hooked after that. I will probably never wear anything but Sole Bliss now. I have the Wonder Boots, and the loafers, three pairs of runner type shoes, two pairs of suede flats, a pair of sandsls and their knee high suede boots. It is such an absolute joy to walk without discomfort. Thanks Sole Bliss!!

27 december 2024
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hello

Thank you so much for your wonderful review. We're absolutely thrilled to hear that Sole Bliss has transformed your experience after years of struggling with bunions and hammer toes. It's incredible that you've built such an amazing collection with us.

We're delighted to help you walk in comfort and joy, and we look forward to continuing to help you grow your Sole Bliss wardrobe!

Kind Regards,
Team Sole Bliss

Beoordeeld met 2 van de 5 sterren

I have tried a pair of their trainers…

I have tried a pair of their trainers and a pair of their boots in a larger size and both do not live up to being for wide feet. The trainers I could not get on and the boots were just so tight it was painful. I am a size 7.5 and chose the 8's. I can easily get into hotter wide fitting shoes in a size 8.
Great designs but extremely disappointed. Sargasso and Grey are also far better and suitable for wide feets, I have several pairs which fit well.

24 december 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Carol

Thank you for taking the time to share your feedback, and we're truly sorry to hear that the trainers and boots didn't work for you.

Our shoes are designed with wide toe boxes and bunion-friendly features, but we recognise that each person's foot shape is different and unfortunately not every style will work for everyone. Different styles within our range offer varying levels of width accommodation, and our Customer Care Team is always happy to provide personalised advice on which styles might work better for specific foot shapes.

We genuinely regret that these styles didn't provide the fit you were seeking, and we appreciate you giving Sole Bliss a try.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 4000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 1 van de 5 sterren

30 days not 3

Ordered 11/20/25. As of 12/10/25 no delivery. Emails to solebliss or FedEx simply apologize but do nothing to help

Update More-received shoes eventually and a $75 credit - BUT - SoleBliss fails to mention they originally did not submit proper customs paperwork. I found out from FedEx logistics and had to reach out to solebliss to correct. Took many many days of writing emails to get them to submit paperwork.

18 november 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Rene

Thank you for your feedback, and we sincerely apologise for the delay you experienced with your order.

We understand your frustration regarding our Customer Care Team's responses, however your parcel was held at customs due to the new tariffs, which unfortunately was completely outside of our control. While we were monitoring the situation closely, there was nothing we could physically do to expedite the customs clearance process, which is why our team could only provide updates and apologies during this time.

We can confirm from the tracking that your order has now been delivered. We have also issued a gift card as a gesture of goodwill to apologise for the extended wait and inconvenience caused.

We genuinely hope you're very happy with your shoes, and we appreciate your patience throughout this process.

Kind Regards,
Team Sole Bliss

Beoordeeld met 5 van de 5 sterren

I recommend Sole bliss.

I recommend Sole bliss.
I have 3 pairs of shoes and a pair of sandals.
My bunion is quite big and these shoes are the answer to my pain.
Definitely worth the money to be able to wear fashionable shoes and walk without pain.

20 oktober 2025
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Carol

Thank you so much for your wonderful review. We're absolutely delighted to hear our shoes have relieved your bunion pain and that they are worth the investment. It's fantastic that you can wear fashionable shoes comfortably again!

Kind Regards,
Team Sole Bliss

Beoordeeld met 3 van de 5 sterren

Very tight boots

I was excited to receive my Wonder Boots today, which look absolutely stunning. However, my excitement soon turned to disappointment as they are excruciatingly tight in the width. I have standard fitting boots that are wider than these. I won’t be ordering a larger size as they will be too long in the length.
This is my first order with Solebliss and the boots are described as being suitable for wide feet and the advice is to order your usual size. I really wanted these to be perfect as I like the safety element of the traction pins during frosty weather.
I hope the company will make footwear that will accommodate wider feet in future. It seems some of the trainers are wider, but this is not what I was looking for.
I will return the boots which is a shame as they are lovely.

3 december 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi El

Thank you for taking the time to share your feedback, and we're truly sorry to hear the Wonder Boots felt too tight in the width for you. We understand how disappointing this must be, especially as your first order with us and when you were looking forward to the traction pins for winter weather.

All of our shoes are designed with wide toe boxes to accommodate bunions and wider feet, but our shearling-lined boots can feel tighter initially due to the thick, fluffy lining. Over time, the shearling does become more compacted, which opens up additional space in the shoe. However, we recognise also that each person's foot shape is different and unfortunately not every style will work for everyone. Our Customer Care Team is always happy to provide personalised recommendations on styles that might work better for your specific needs.

If you're still interested in boots with traction pins, our new Venture boots feature the same traction technology but have a lace-up design, allowing you to adjust the fit.

We're sorry the Wonder Boots didn't work out for you, and we appreciate you giving Sole Bliss a try.

Kind Regards,
Team Sole Bliss

Beoordeeld met 5 van de 5 sterren

Fashionable and great fit

I had to return my boots because of a mark on the leather and a replacement pair was sent without delay. I love the boots. They fit snugly and look great. They’re trendy & I especially like the burgundy colour. I definitely recommend them.

22 september 2025
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Ann

Thank you so much for your wonderful review!

We're delighted to hear you love the boots and that we were able to sort out the replacement quickly for you. It's fantastic that they fit snugly and look great on you.

We truly appreciate your recommendation!

Kind Regards,
Team Sole Bliss

Beoordeeld met 5 van de 5 sterren

So comfortable even with osteoarthritis problem

I honestly thought I would never be able to wear heels again due to osteoarthritis in my big toe. I can’t believe how amazing these shoes are (went for ones that suit a wider foot). So comfortable, I can walk quite a way in them. Thank you so much for making them! They are a lot more expensive than I usually buy but worth every penny. When I need another pair of boots or trainers, I’m coming here!

22 september 2025
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Claire,

Thank you so much for your wonderful review!

We're absolutely thrilled to hear that you can wear heels again despite your osteoarthritis. It's feedback like this that makes what we do so rewarding – knowing we've helped you feel comfortable and confident is exactly why we design these shoes.

We're so pleased they're worth the investment for you, and we look forward to helping you find your next pair of boots or trainers!

Kind Regards,
Team Sole Bliss

Beoordeeld met 5 van de 5 sterren

Prompt delivery

The prompt next day delivery service is fabulous.
The clear guidelines regarding shoe size has always been spot on for me. My recent purchase was for a wedding.
Whilst others were resorting to flip flops on the dance floor. My Sole Bliss heels danced the night away. My feet felt great.
Thank you

22 september 2025
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Pauline

Thank you so much for your wonderful review!

We're delighted to hear you danced the night away in comfort! That's exactly what we love to hear. It's also great to know our sizing guidelines have been consistently helpful for you.

We truly appreciate you sharing your experience and hope your Sole Bliss heels get many more outings!

Kind Regards,
Team Sole Bliss

Beoordeeld met 1 van de 5 sterren

Uncomfortable despite many tries

I was really excited to find a company selling shoes for people with bunions that want to wear trainers that look good. I started ordering the Feather in green, but it was too tight, so I went up a size, but found it was still uncomfortable. I phoned their customer service and was advised to try a style beginning with H, so I tried the Hero in cherry red. It fitted better, and after testing it for a few hours at home I walked about half a mile and found that it had started to dig into my foot, causing it to bleed. Feeling inside the shoe there is clearly a sharp edge on the big toe where the soft suede meets the harder leather the laces go through. I contacted customer services again, but this time they were less helpful and although I returned the shoes they said they found no fault and could not refund for any shoes worn outside as per their policy.
I am left very disappointed that the shoes they recommended caused such pain despite me having done everything they suggested (phoning for advice, testing on carpet) I should to check the fit.

27 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Philippa

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with the Hero trainers.
We understand how frustrating this has been, especially as you sought guidance from our Customer Care Team. We're particularly sorry to hear that the shoes caused discomfort during your walk.

Our team thoroughly inspected the returned shoes and compared them with a new pair of the same style and size, however were unable to identify any manufacturing fault or sharp edge. The area where the suede meets the leather is part of any standard trainer's construction. We recognise that this didn't work for your particular foot shape, and we genuinely regret that this style caused you discomfort.

We recommend making full use of the 30 day window to try the shoes on a carpeted area for an extended time to ensure they're fully comfortable before wearing them outside. As the shoes were worn outside and were no longer in a resaleable condition, we were unable to process a refund.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 2 van de 5 sterren

The shoes came with a very smooth sole…

The shoes came with a very smooth sole which can be a hazard on tiled or laminate flooring. When I contacted Sole Bliss they told me that they would get more grip once I wore them outside. I am reluctant to try them outside in case I slip over. My only option is to have new soles fitted at a cobblers as an extra cost on top of already expensive shoes.

After wearing them around the house for 2 hours the balls of my feet were burning like they do with cheap shoes despite claims of extra cushioning. The only positives is they didn't hurt my bunion and are really pretty.

24 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Chegsy

Thank you for taking the time to share your feedback. We're so pleased to hear they accommodated your bunion and that you find them pretty!

We're sorry to hear about your concerns with the soles. Some of our heels have resin soles which can feel slippery at first, especially when wearing on carpet indoors. However, they naturally develop more grip when worn outside as the soles develop texture from use. Alternatively, many customers score the soles themselves to create more grip, or have a cobbler add a rubber sole protector. We're also currently working with our factory to develop soles with better grip from the start.

We're sorry to hear about the discomfort you experienced on the balls of your feet. Our shoes feature triple-layer cushioning, but we recognise that comfort is very individual and not every style will work for everyone. We offer a 30 day period, during which we recommend customers spend time wearing the shoes inside on a carpeted area to ensure they are fully comfortable. Our Customer Care Team is always happy to provide personalised recommendations if a particular style isn't working.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 2 van de 5 sterren

So disappointed

Loved the shoes but very disappointed that they don’t cater for small feet. They start at 3.5 and I am a 3 with a bunion on one foot. Tried insoles and heel grips in the beautiful Carmen but were slipping off. Keeping the Cecelia as it has a strap across and with a half insole in the ‘good’ foot I can just about get away with it.

24 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Kim

Thank you for taking the time to share your feedback. We're glad that you loved the shoes but sorry to hear the sizing didn't work perfectly for you.

We do actually offer size 3 in many of our styles, though we appreciate that finding the right fit can still be challenging. The Cecilia and Carmen styles are both quite generous in their fit, which may have contributed to the slipping you experienced. Our Customer Care Team is always happy to recommend alternative styles in size 3 that might work better for smaller feet and specific needs.

We appreciate your feedback and hope you were happy with the returns process and the full refund provided when you later returned both pairs of shoes.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 1 van de 5 sterren

Faulty boots

Bought several pair of these boots and trainers but the last pair I bought when wearing proved to be faulty. The boots rubbed my ankles badly. When I asked customer services for advice they said as it was past 30 days there was nothing that could be done. Very poor service for faulty boot and a poor way to treat a loyal customer. Will not purchase these again as the price does not match the service. £250 wasted!

12 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Daniel

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience with the boots.

We understand your frustration, particularly as a loyal customer who has purchased several pairs from us. However, rubbing at the ankles is typically a fit issue rather than a manufacturing fault, as each person's foot and ankle shape is different. This is why we encourage customers to spend time trying shoes at home on a carpeted area during the 30-day period to ensure they are fully comfortable before committing to wear them outside.

We genuinely regret that this particular pair didn't work for you, and we hope you continue to enjoy the many other pairs of trainers and boots you've purchased and kept from us.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 5 van de 5 sterren

these are the most comfortable shoes-

these are the most comfortable shoes-
i have problem foot from surgery -wide too
comfortable and stylish right out of the box
fast shipping also

3 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Headley,

Thank you so much for your wonderful review!

We're absolutely delighted to hear the shoes are so comfortable, especially given your foot surgery and wide fit needs. It's fantastic that they were comfortable right out of the box!

We truly appreciate you sharing your experience.

Kind Regards,
Team Sole Bliss

Beoordeeld met 5 van de 5 sterren

Comfortable trainers for wide fit feet

Bought Pixi black and leopard print trainers for my hard to fit feet (eee ) Thay are so comfortable and light to wear Several people have complimented me on them because they look really good Thankyou Sole Bliss 😊

23 september 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Linda,

Thank you so much for your wonderful review!

We're absolutely delighted to hear that the Pixi trainers are working so well for your wide feet and that you're receiving compliments on them. It's lovely to know they're providing both comfort and style!

We truly appreciate you sharing your experience.

Kind Regards,
Team Sole Bliss

Beoordeeld met 3 van de 5 sterren

Disappointed in the comfort! Not made for wide fit feet!

I ordered the miracle trainers which in the description, are the widest trainers they make. The trainers themselves when they arrived, are lovely looking, beautiful leather. I adjusted the laces to fit my feet and they felt comfortable, so i decided to keep them. But after wearing them for a day at work, they felt tighter across the width throughout the day and standing my bunion felt rubbed and were red and sore when i took them off, i did wear with socks, they gave me the same pain as normal fashion trainers that cost half the price. I am disappointed as i was really looking forward to having pain free feet whilst standing working all day. I will keep them as a fashion trainer for when i only wear them for an hour or so! I feel you need to be more detailed with your width description as if they are your widest fit they should be suitable for an E width foot!

2 oktober 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Antonia

Thank you for taking the time to share your feedback, and we're truly sorry to hear the trainers didn't provide the all-day comfort you were hoping for.

We understand how disappointing this must be, especially as you were looking forward to pain-free feet at work, but we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone.

We offer 30 days, during which we recommend customers spend a good amount of time wearing the shoes inside on a carpeted area to ensure they are fully comfortable before wearing them outside. This allows time to assess the fit throughout the day and contact our Customer Care Team for advice if needed. Our team is always happy to provide personalised recommendations to help find the most suitable style and size for your specific foot type.

We genuinely regret that this style didn't provide the comfort you were seeking for full working days, and we appreciate you sharing your experience.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 2 van de 5 sterren

Not great or for wide feet in my experience

I ordered a pair of shoes believing that they would be wider (to accommodate bunions, which I don’t have) and more padded (for comfort) than ordinary shoes, hence the diagrams and price tag. I don’t have wide feet per se but they tend to swell over time in heels. I’m sorry to say I couldn’t even get my foot into the front part of the shoe to try them on! I am very disappointed. I realise now a lot of the reviews on here are actually praising customer service - but where a lot of people are actually returning the shoes. The refunds are also slow, given the price tag and there’s no returns updates. I emailed to see if they’d received them back and they told me to track the parcel myself! So if you are also reading these reviews looking for a wider shoe, I don’t think these are.

29 september 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Clare

Thank you for taking the time to share your feedback, and we're sorry to hear the shoes didn't work for you.

We're surprised to hear you couldn't get your foot into the shoes, as our designs feature wide toe boxes specifically to accommodate a range of foot shapes. However, this particular style is one of our highest heels, and naturally because of the height and angle, the fit can be slightly less generous than our other styles. We often recommend customers size up for our highest heels for this reason, and our Customer Care Team is always happy to provide personalised sizing advice.

Regarding your returns experience, we apologise if our response didn't meet your expectations. As the tracking information is on the postage receipt given when you drop items at the Post Office, we don't have access to this information – tracking the return yourself is the fastest way to see when it has reached us. Our standard refund process takes 3-5 working days from when the return reaches us, plus a further 7 working days for the funds to appear in your account depending on your bank. We're sorry if this felt slow to you, and we're working on improving our returns service with more frequent updated.

We appreciate you sharing your experience, even though these shoes weren't the right fit for you.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 5 van de 5 sterren

Stylish And Comfortable

I recently purchased two pairs of Sole Bliss trainers ( Track trainers) and they're so comfortable that I can wear them all day without any discomfort or soreness. I've been wearing these shoes for days now and finally my feet don't hurt anymore.
Amazing shoes and Excellent customer service! Thank you SB!

5 september 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Rodica,

Thank you so much for your wonderful review!

We're absolutely delighted to hear that your Track trainers are providing all-day comfort and that your feet are finally pain-free.

We truly appreciate your kind words about our customer service team as well.

Kind Regards,
Team Sole Bliss

Beoordeeld met 2 van de 5 sterren

Shoes are uncomfortable

Delivery and returns etc were fine. I am around a UK 6.5, have moderate/severe bunions which are painful in most shoes. I ordered the Tread boots in size 6 which were the right size but not enough room for my bunion (no half size available), which defeats the whole point really, so returned. I also ordered the Luna flats in size 6.5 and kept them - bunions were actually accommodated but the shoes gave me very painful plantar fasciitis which I have never experienced before. My feet were sore and in pain for days after wearing the flats for a few hours. Wish I'd returned them as they're awful to wear and very expensive at £139!!! Such a regret. Would recommend New Balances (I size up), and Vibae to anyone looking for bunion-friendly shoes. Also tbh the designs at sole bliss are quite ugly IMO...

27 juli 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hello

Thank you for taking the time to share your feedback, and we're truly sorry to hear these shoes didn't provide the comfort you were hoping for.

We understand how frustrating this must be, especially given your experience with painful bunions. Our shoes are designed with features like the Bunion Bed® stretch panel and wide toe boxes, but we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone. Our Customer Care Team is always happy to provide personalised advice on which styles will work best for your foot type.

We're particularly sorry to hear that the Luna flats caused plantar fasciitis discomfort – this is the first time we've heard of this issue with these shoes. We offer a 30 day returns window, during which we recommend customers spend time wearing the shoes inside on a carpeted area to ensure they are fully comfortable before wearing them outside.

We genuinely regret that these styles didn't work for you, and we appreciate you sharing your experience.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

Beoordeeld met 2 van de 5 sterren

Handbag faulty and replacement handbag also faulty. Then no replacement available. Left with faulty bag

Bought two pairs of shoes and a matching handbag. All looked nice so threw away order/returns form. After first use of bag I noticed that the leather had a cut in it that I hadn’t initially noticed. I was concerned that with time this would worsen. So I asked to return the faulty handbag and get a replacement. This took many phone calls and emails as the customer service team couldn’t understand that I needed a copy of the order/returns form. Finally o was sent one. Returned handbag. Received replacement which was also faulty. Pointed this out. They had sold out so couldn’t send a replacement and they thought the indentation on all of one side of the bag would disappear with time. It hasn’t. I wanted the style/colour of handbag as it matched the 2 pairs of shoes I’d ordered and kept. So left with faulty bag. A waste of a purchase. I asked for it to at least be reduced to the sale price. They refused but offered a gesture of goodwill. I just wanted a non faulty bag. Reading other reviews I can see that this incident or similar has happened before. A big waste of time and a summer spent without a light coloured handbag as I was either waiting for delivery or returning faulty goods

20 mei 2025
Review zonder uitnodiging
Logo Sole Bliss

Antwoord van Sole Bliss

Hi Claire

Thank you for taking the time to share your feedback.

We're very sorry that the original bag had a cut in the leather, and we completely understand your frustration when the replacement had a minor indentation. While this was a cosmetic imperfection rather than a fault, we recognise it wasn't the perfect product you deserved.

We genuinely regret that we were out of stock and unable to send another replacement, especially as you wanted the bag to match your shoes. We offered a gesture of goodwill to reflect the imperfection, and we're sorry this didn't fully resolve your disappointment.

We do hope you've been happy with the two pairs of shoes you kept.

Kind Regards,
Team Sole Bliss

We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.

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Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

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