Solent Beds & Furniture Reviews 

The staff are so helpful and friendly without being at all pushy. Customer Service have been brilliant when I needed to return an item and kept me informed all through the process, making sure I didn't lose out.

This was our first experience with Solent Beds and Furniture. All the staff are very pleasant and we spoke to Paul who went the extra mile to find exactly what we wanted. We ordered 4 pieces of furniture which arrived well within the estimated time. One important piece of furniture which we were waiting for, after speaking to Paul on the phone he managed to chase it up and we had it in days not weeks! This will certainly be our first port of call for any more of our furniture needs.

We bought 2 new sofas from Solent Furniture, it wasn’t until a week after the delivery we noticed a small hole in the fabric of one of the cushions.
We phoned to explain what we had found, and from there on the service was absolutely fantastic, nothing was too much trouble. We had numerous calls to keep us up to date with the progress and when it was due to arrive, when the guy came it didn’t take long for him to fit the replacement. Followed by another call after that to check we were happy with the replacement.
One of the best customer services I have come across.

Had an issue regarding a mattress I bought, and Jamie from customer service department was outstanding, he provided constant feedback and updates on the situation and went above and beyond.

Really recommend this company as customer service is top notch, which is the main thing if you have a problem which is rare!!

James

I ordered a Carisbrooke triple wardrobe. Effectively, there are two wardrobes that are bolted together. On the smaller wardrobe, there was a fault with a slight overhang at the top, meaning the two would not butt together. Solent requested a replacement on two occasions, each time the same, a overhang. On the third occasion, the wardrobe was good with no overhang. It took a few months, but it was for a spare room, so it was not a big deal for me. I was given £50 for the inconvenience. Solent were not at fault, and Jamie and his team worked tirelessly to get it right.
The guys who delivered and put the two wardrobes together were excellent.

Told in stock,when ordered. Then 4 to 6 weeks, then a further 2weeks. Actually delivered in 9th week after order.

Very helpful, followed through our problem to it's current conclusion. Great customer service, especially by Jamie, in fact the whole team are considerate.

Having bought a leather sofa from the clearance store, we were very pleased until it was delivered, the delivery men had scratched the leather on one side, SBF did exchange after a week with another sofa , however after sitting on this ,realised there was a problem as you got tilted towards the centre on both end seats. Solent beds put it down to being ex display and we should have picked up on the fault. Despite having looked into it on the ombudsman site and realising we had comeback, Solent beds refused to swap it back for the original one and because they are not registered with the ombudsman any further action would have been at more expense to me. Over the years I have been a loyal customer to this Island firm , but never again, its the mainland for me.

We bought a double bed/mattress from the Riverway store. Sam was absolutely brilliant in helping us find exactly what we were after. And couldn't have been more helpful after we had a slight issue with the delivery, sorting the problem out straight away.
The delivery drivers were spot on and couldn't have been more helpful also.

Overall a great experience from Solent beds at Riverway and a big thank you to Sam!

Very easy to order online. Ordered two Divan bed bases and was initially given a 4-6 week delivery time. This was updated via email to 1 week. I called to check on my order and was able to book the delivery for the following Monday. The two delivery guys were professional and friendly, and put the bed bases exactly were I needed them. I would definitely recommend Solent Beds, and will happily use them again.

We bought an expensive 3 piece suite . An issue developed with the fabric after a few weeks and we contacted Solent Beds. They were receptive and apologetic . In particular Jamie chased our cause with the manufacturer and through his dedication and professionalism the suite was replaced. We chose a new fabric and within a few weeks our replacement was delivered at no cost . I would heartily recommend Solent Beds - we have bought many times beforehand too and both their products and after sales care is exceptional .
Wholly satisfied and wholly recommended . ….

Great service. Responded swiftly to emails and returned messages. Good delivery and delivered in time slot as advised. Item was as shown in photos. Would recommend to others. Really pleased and would definitely buy from here again.

The problem with our new sofa was resolved without too much fuss. New sofa delivered today. Delivery men were very polite and Jamie, from customer service, was most helpful. This is the Second item from Solent beds and we find them excellent.

We bought a suite that was a GPlan, we had a problem with one of the chairs.
And Solent beds handled it perfectly, and totally professional, you can always tell how good a company is, when you have a problem, and from the time of purchase, until the replacement chair arrived, they was great, and would recommend, we have bought quite a few items from them, and every experience has been a good one from Solent Beds.

We bought a double sofa bed and are very pleased with it. We can’t say enough how good the customer service is at Solent Furniture. The delivery was on time and very helpful.

Great customer service. We had an issue with one of the ottoman beds we purchased. It was only noticed a couple of months later. The team dealt with it exceptionally professionally and resolved it without any issues.

Received terrible customer service after buying a recliner chair. The seat cushion had a visible crease in it which I did complain to the store about but was told that it would smooth out (but hasn’t) and both arm rests also developed creasing after a couple of days too. Solent beds arranged for a technician from the manufacturer to come and inspect it but I was told that it was normal for that type of fabric and because the chair was fibre filled and Solent Beds refuse to do anything about it. I paid £699 for the chair which is a lot of money for a pensioner and I would not have purchased it had I been made aware of the likelihood of the defects that would occur with this type of fabric as after only 6 weeks it now looks like it is 10 years old!!
I will now be contacting trading standards and I will go elsewhere in future

Delivery men extremely helpful, prompt delivery.

A good local company with excellent customer service

Excellent and helpful service and all the staff friendly. We recently had a problem with a mattress we purchased, and the fast and efficient service we received to exchange it was second to none. We have used this Company a good few times now and will certainly be using it again.