I just opened the new depmura facial cleanser and went to use it and noticed that it wasn’t the same as had been using for years. It is more like a moisturizing cleanser which I hate! Why wasn’t it n... Toon meer
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Lees wat reviewers zeggen
I’ve been using Solvaderm products for a few months now, and I’m genuinely impressed. My skin looks noticeably more youthful, smooth, and radiant. I’ve tried countless skincare brands, but nothing has... Toon meer
I'm in my 70's & have good skin but it has a rough texture. Moisturizers don't always penetrate & I'm washing it off in the morning! After using this product & applying moisturizer & suncreen, my ski... Toon meer
Bedrijf heeft geantwoord
Excellent experience! Easy and fast place my order. Glad to receive messages about savings and member rewards. I was overdue to replenish my supplies. Solvaderm 'was' on my to-do list. Yay now its... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Solvaderm is a reputable skincare brand renowned for its innovative approach to dermatological solutions. Founded on the principles of advanced scientific research and high-quality ingredients, Solvaderm has emerged as a leader in the skincare industry. With a commitment to delivering effective and safe products, Solvaderm has garnered a loyal following among consumers seeking professional-grade skincare solutions. Central to Solvaderm's philosophy is the fusion of cutting-edge technology with natural ingredients, resulting in formulations that address a wide range of skincare concerns. Whether targeting signs of aging, acne, hyperpigmentation, or sensitivity, Solvaderm offers comprehensive solutions designed to promote healthy, radiant skin. One of Solvaderm's distinguishing features is its emphasis on clinical validation and evidence-based results. Each product undergoes rigorous testing and evaluation to ensure both efficacy and safety. By collaborating with dermatologists and skincare experts, Solvaderm develops formulations that deliver tangible benefits while minimizing the risk of adverse reactions. The brand's product range encompasses various categories, including cleansers, moisturizers, serums, and treatments, all formulated to work synergistically to optimize skin health. From the Hydra Repair Intensive Moisturizer to the Stemuderm Anti-Wrinkle Treatment, each product is meticulously crafted to address specific skincare needs, utilizing potent ingredients backed by scientific research. Transparency and education are also core values of Solvaderm. The brand provides comprehensive information about its ingredients, formulations, and skincare techniques, empowering consumers to make informed choices about their skincare routines. Additionally, Solvaderm's customer service team is readily available to offer personalized recommendations and guidance to ensure optimal results. Beyond its commitment to product excellence, Solvaderm prioritizes environmental sustainability and ethical practices. The brand endeavors to minimize its ecological footprint through responsible sourcing, eco-friendly packaging, and cruelty-free testing methods. Overall, Solvaderm represents a fusion of science, nature, and innovation in the realm of skincare. With its unwavering dedication to quality, efficacy, and consumer satisfaction, Solvaderm continues to set the standard for advanced dermatological solutions, helping individuals worldwide achieve healthier, more radiant skin.
Contactgegevens
Ram Ridge Road 6, 10977, Chestnut Ridge, Verenigde Staten
- 1-888-211-8468
- customerloyalty@solvadermstore.com
- solvadermstore.com
4,0
Goed
3K reviews
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Ordering & receiving the product
It was easy to order online and it took longer than I thought it would to receive the order. Lastly I wish the labeling or directions on how to use the product were on a brochure because it is extremely difficult to read the bottles!
10 mei 2024
Antwoord van Solvaderm
Dear Ginger,
We're glad to hear that the online ordering process was straightforward for you. However, we understand your frustration with the longer-than-expected delivery time. We continuously strive to improve our shipping processes to ensure timely delivery to our customers, and we appreciate your patience in this regard.
Regarding your feedback about the labeling, we apologize for any difficulty you encountered in reading the product information. Your suggestion about including directions on a separate brochure is valuable, and we will certainly consider it as we review our packaging design.
We certainly appreciate your feedback. If we are able to implement any changes, it will come because of the types of constructive comments that you provided.
Healthy Regards,
iHealth Fulfillment
Excellent online experience from the…
Excellent online experience from the website, to product information, to seamless ordering process, to delivery.
Thank you!!!
9 mei 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our website easy to use.
We strive to provide a seamless and user-friendly online experience for our customers. Your satisfaction is important to us, and we're glad that our website met your needs.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Didn’t like serum it smells and to thin!
2 mei 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your feedback.
As you know we offer a 60 day return policy on the products that we sell. If you would like to return your purchase we would be more than happy to satisfy your request. Just email us your order number at support@ihf.zendesk.com or call us at 888-675-0241 or 888-211-8468.
Here are our phone support hours:
Monday to Friday 9:00 AM - 12:00 MN EST
Saturday - 10:00 AM - 5:00 PM EST
Sunday - 12:00 PM - 10:00 PM EST
Healthy Regards,
iHealth Fulfillment
Website is a bit awkward to use but so…
Website is a bit awkward to use but so far I love the products!
12 mei 2024
Antwoord van Solvaderm
Dear Charlene,
Thank you for taking the time to share your experience with us. We're delighted to hear that you love our products!
We also appreciate your feedback regarding the usability of our website. We're constantly striving to improve our online platform to ensure a seamless shopping experience for our customers like you.
Healthy Regards,
iHealth Fulfillment
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your review! It's great to hear that you find our product to be good quality at a fair price and that our customer service has met your expectations. We appreciate your positive feedback, as it helps us know we're on the right track.
If you have any questions, please email us at support@ihf.zendesk.com.
Thanks again for choosing Solvaderm!
Healthy Regards,
iHealth Fulfillment
Easy to use
Easy to use. Ordering is a breeze. I’m 72 and everyone thinks I’m younger. Your product is great.
4 mei 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your review.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I wanted to cancel right after ordering…
I wanted to cancel right after ordering bc of their charge for return shipping. I followed their instructions to do so creating an account to click on cancel order. There was no way to contact them to cancel order and no click cancel to cancel where the order was. I also emailed them by replying to the order form today. There was no email listed or chat even though they had a link chat with us. It did nothing. When they replied today, they said too late we shipped it. It was not shipped as if the time I started to cancel it or
Today when I replied to the order confirmation. I had to escalate to PayPal to request a refund. I do not want
To do business with a company whose information is wrong and is difficult to contact. Their site says a full refund of not happy in 60 days. I wanted to cancel before it was even sent.
2 mei 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your review.
In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via most efficient method at 1:00PM Eastern Standard Time (Monday-Friday).
Since your order is already In Transit, it's not possible to cancel it at this stage. However, if you no longer want the items, you can refuse the shipment when it arrives.
Once we receive the returned package, we'll process a refund to your original payment method. Please note that it may take a few days for the refund to reflect on your account.
If you have any questions or need further assistance, please don't hesitate to reach out at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Ease of reoder
2 mei 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your review.
We truly appreciate your continued trust in our products/services. If there's anything we can do to improve your experience, please don't hesitate to email us at support@ihf.zendesk.com.
Thank you for being a valued customer!
Healthy Regards,
iHealth Fulfillment
I noticed a difference in about 10…
I noticed a difference in about 10 days. My neck and above lip were significantly better. Morning and evening applications are the way to go. My husband has even noticed. Shocking!!!!
6 april 2024
Antwoord van Solvaderm
Dear Valued Customer,
We're thrilled to hear about your positive experience with our product. It's wonderful to know that you noticed significant improvements in just 10 days, especially in areas like your neck and upper lip. Thank you for sharing your recommended application routine – morning and evening applications can indeed make a big difference. We're delighted that your husband has also noticed the positive changes! If you have any further feedback or questions, feel free to reach out. We're here to help and support you on your skincare journey.
Healthy Regards,
iHealth Fulfillment
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your review and we're glad to know that you are satisfied with the results of your purchase.
We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I have been using the product for a…
I have been using the product for a week, hardly enough time to tell if it will work.
25 maart 2024
Antwoord van Solvaderm
Dear Valued Customer,
We understand that it may be too early for you to provide a comprehensive review. We encourage you to continue using the product as directed and to share your thoughts and experiences with us once you've had the opportunity to assess its effects.
Your feedback is valuable to us, and we look forward to hearing about your experience with our product. If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Amazing Products
I’ve tried various products over the years but must say this one beats them all by far. I have currently use Eyevage, Stemuderm and Somaxcell. All 3 products are great and I would highly recommend. Purchasing on the website is convenient and easy. I have had no difficulties at all and have purchased multiple times. Delivery is super fast! Again, I highly recommend this company and their products.
28 maart 2024
Antwoord van Solvaderm
Thank you so much for your kind words and positive review of our product, Janet!
We're thrilled to hear that you had such a great experience with it. Your satisfaction is our top priority, and it's incredibly rewarding to know that we've met your expectations. We truly appreciate your support and business. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Regards,
iHealth Fulfillment
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
My skin was irritated…
My skin was irritated and became very red and itchy and sensitive to touch. I stopped using the product.
5 april 2024
Antwoord van Solvaderm
Dear Sandra,
We're truly sorry to hear about your experience with our product. Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary.
As you know we offer a 60 day return policy on the products that we sell. If you would like to return your purchase we would be more than happy to satisfy your request. Just email us your order number at support@ihf.zendesk.com
Healthy Regards,
iHealth Fulfillment
Shipping mistake was quickly rectified
When I reveived my order from Solvaderm it was incomplete and one item I had ordered was missing. I contacted customer service via email, received a response within an hour inquiring if the package gad arrived opened. I replied that it was sealed upon arrival, I quickly received a response, and within a day or so after that I was informed the missing item had been shipped. So one star removed for a mistake in order fulfillment, but 4 stars remaining for a quick response in fixing the problem.
4 april 2024
Antwoord van Solvaderm
Deaer Juliette,
We're sorry to hear about the inconvenience you experienced with your order and we apologize for any frustration this may have caused. However, we're glad that our customer service team was able to swiftly address the issue and get the missing item shipped out to you promptly. Your feedback is valuable to us, and we'll use it to improve our processes to prevent similar situations in the future. Thank you for taking the time to share your experience, and we appreciate your understanding.
Healthy Regards,
iHealth Fulfillment
I wish you could use the rewards points…
I wish you could use the rewards points with coupons. Otherwise there is no point of the rewards because usually the coupons are a better discount! Need to revamp the rewards program.
26 maart 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for your feedback on our rewards program! We appreciate your input and understand your concern about maximizing the benefits of our rewards points. If you have any further suggestions or questions, please feel free to reach out.
Healthy Regards,
iHealth Fulfillment
Antwoord van Solvaderm
Dear Valued Customer,
We're sorry to hear that you haven't noticed a difference yet. Results can vary from person to person, and it may take longer for some individuals to see noticeable changes. We recommend continuing to use the product as directed, and if you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Our email address is support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I'm happy so far
19 maart 2024
Antwoord van Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I am still waiting for my items
I am still waiting for my items, which I ordered the 17th March.
I have never had to wait this long as I have been buying from Solvaderm for over five years. Although I love your products, the freight time and the cost of the freight is well and truly overpriced.
17 maart 2024
Antwoord van Solvaderm
Dear Customer,
We have sent you an email so we can assist you with your concern.
We do apologize for the inconvenience this may have caused.
Healthy Regards,
iHealth Fulfillment
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