Sonic Drive-In Reviews 

Placed order on sonic app on July 1, currently it is Aug 14, and still no call back from corporate. I have called 6 times. My order has 3 items incorrectly made. And my tea was supposed to be sweet but got unsweetened. I called store 15 minutes after we picked up. Manager told me they would refund my order. Waited 2 weeks, called back talked to another mgr, told me forest manager lied to me, can’t refund when ordered through app, it’s a 3rd party. Was rude, refused to give me her name and hung up on me. Keep calling customer service number and keep getting told a supervisor will call me back. This is absolutely ridiculous, customer service is horrible!!! I was told by truck stop where this is located that it is a continuous problem with sonic and nothing is usually done about issues.

Worse than Terrible!
Used the SONIC APP for the first time and ate this restaurant for the first time.
DO NOT GIVE THIS APP YOUR CREDIT CARD INFORMATION.
Sonic Incident #250807000444
Coupon did not work, did not get the 1/2 price slushy, did not get credited for 2 $10 e-gift cards. Lunch for 2 adults and one 5-year-old was $30.32. Order# 1000302002615, check #53388 Restaurant #5065. Talked with General Manager and she was very nice but could not fix the credit card dispute since it was on the app. corporate customer service has not gotten back to me about this issue yet.

Natalie did a perfect job im greatful was so nice and friendly we got our order out just in time didn't have to wait at all ya need to promote that young lady 💯😎👍best service ive had scenes being back at soinc im very greatful thank you so much 💯💯💯👍👍👍👍😎😎😎😎😎💯💯💯💯💯💯💯💯

Chocolate shakes tasted like strawberry mixed in. There was nothing exciting and it took forever Very disappointed !!

Drove to a Sonic in El Paso on Doniphan, food was cold horrible taste was not able to eat it. Don't buy from that store.

It wasn’t even 11:00 and they were closed I got there at 14 mins until 11:pm on NE 23rd and Douglas blvd in Midwest city , I go there almost everyday for the same thing and I sure was disappointed, I had to drive 5 miles out of the way to the one on air depot and was able to order and the girl waiting at the window was just as polite as can be, thank you sonic for have other dependable locations

The sonic in hialeah gardens blvd. Too bad I can’t put less than one star, I am very disappointed the service. Hiring irresponsible kids to save a buck makes for horrible service. I am not one to do bad reviews but this one upset me because I can’t believe the manager allows for the employees to do what they want with the phone calls, I went to purchase two Oreo shakes with extra Oreos and adding up the two shakes doesn’t make one whole Oreo cookie so I called to ask for the manager and they just hung up on me then never picked up the phone again I left. Message to Alicia who I’m guessing is the manager let’s see if she returns my calls because I was very well charged for my Oreos and never got them but that’s the least if they would have faced the situation I would maybe have avoided this review the service is more than horrible. SMH!!!🤦🏻‍♀️ 🤦🏻‍♀️🤦🏻‍♀️

This app is useless in my town. Green chili is an ingredient used pretty much everywhere in New Mexico, with Sonic included. But the app only has national ingredients, no green chili. So you cannot order green chili on your burger or any other item using the app. This prevents me from getting any app specials. It is a simple fix, a special request box, charges may apply.

Overcharge for purchases on your app. App does not recognize what stall you are in when you arrive. App is awful it gives you rewards but you have to keep searching for a location you can use them. WORST APP DESIGN I HAVE YET TO USE

I've gone to sonic for years but the one on Val Vista & Southern has really gone down. I just got a burger and it was raw and soggy. Fries didn't have much flavor. I'm pretty disappointed in the quality the last few times I've gone here.

They are one of the retailers that deliver to our house through Door dash. Sonic always has great food and I enjoy their fast, friendly, professional service.

#2627 #10 was out sat at the box 20 minutes b4 we went to#8 place a order still came out wrong no apologies and to top it off manager outside smoking. Jada

Worse service I EVER got in my life! I went to Sonic in Henrietta off Rt 252 (West Jefferson Rd) in Rochester, and was warned by a customer leaving that they waited 20 mins and just decided to leave. I went to the counter and had no wait, someone took the order for my daughter and myself. We waited 20 mins and watched a few customer come in and get mobile orders. After waiting a full 30 mins, I asked where our food was and showed the receipt to the employee. There were more customers coming in and were waiting at the counter. She took the receipt into the kitchen area without a word and never returned it. 10 full mins later I was given a bag with completely the wrong order in it. The clerk didn't even say anything and went back into the kitchen. We waited nearly 45 mins and got the wrong order while watching others get served...AFTER I paid over $30 for the meals we ordered. I have no receipt to prove the purchase because it was stolen. I will NEVER go to that food chain again!

I been going to sonic for large cherry lemonades for a long time and the last 3 times I’ve went they don’t put cherry or limes in our drinks this last time I went I ask the girl at the window if she put cherry and limes in the drinks she said yes when I got home none of our drinks had NO cherries or limes I’m so disappointed I feel like I deserve my money back I always get 6 drinks

My husband and I got of church and saw your sign for half price shakes so I ordered my husband one of your large peanutbutter shakes when we got to the window to pay he said 6.59 I told him the sign up front says half price he said that ended today well today is not over with and you still have your sign up he stated they haven't had time to take it down and he wouldn't let us have it at half price. I find this to be unfair so another words he would rather throw it away . This was around 8:45 p.m. at the Clanton Al store .

I work just down the road from a sonic in Albuquerque. Everytime I attempt to stop in for some food, either on the way to work in the morning or during my 30 min lunch break, I wait in the drive through for 30 min on average. I am done with sonic. It's like they have no consideration for the time of their customers. The McDonald's and Wendy's just up the street gets me in and out in 5 minutes. They will get my money and business from now on.

Another Greenville eatery to add to my no go list. Ordered a #10 with large fries, route 44 diet coke, cheddar peppers and large popcorn chicken and got cold popcorn chicken, cold fries, cold peppers and the route 44 diet coke. The sandwich was MIA. Called and was told oh you weren't charged for the sandwich....not the point. I did not get what I ordered, you gave me what you wanted and could not care less....and it was cold!

The car hop Josh S. Was fantastic, super nice guy and got me my drinks really quick.

Sonic was an awful choice to come to. I hate sausage so I ordered a BACON egg and cheese toaster, they still gave me sausage even tho it was repeated back correct they did NOT give me the right thing. Will not be coming back, disappointed.