Soothing Company Reviews 

Excellent response times, assistance and professionalism throughout the fountain purchase process. Products are as described and customer service is beyond reproach.

Following the recommendations provided by Soothing Walls, fountain was very easy to install once site prep work was completed. We purchased a very large, 4 tier fountain, which did require ground prep and a large front-loader fork lift to assemble. My landscaping professional was able to accommodate all of the prep and assembly. Looks beautiful. An amazing addition to our home.

2 Recommendations to potential buyers:
-Take the time to order the stone color templates to ensure the correct color choice. The on-line colors are a bit off, which in my case worked out well. Could present a problem for some if you choose a color based on digital media alone.
-When receiving your shipment, it may not be possible to immediately open and inspect each and every piece. As was the case with my shipment, my landscaping company was not on hand to open the packaging and inspect each piece at the time of delivery. (Some of the pieces weighed 450lbs). That said, be sure to write "pending inspection" on your delivery receipt. This covers you should you later discover damage to your shipment.

As a business owner, I appreciate good service more than most and also understand the power of positive feedback. I could not possibly be more pleased with the process and end result.

My thanks to the team at Soothing Walls.

Very helpful staff. I received our fountain fairly quickly. It had a small piece damaged because of shipping but Soothing Company was very quick to fix the issue. I would recommend this company if you are looking to purchase an indoor fountain.

We were reviewing an outdoor fountain that was listed at $500. We worked with one person, and had emails about the cost and the color. We called back to order and were told the other person was gone, and the cost of the fountain was now $750. We sent the emails to them to let them know what we were quoted, but we were told that the price was the new price!

I always wanted to have an aquarium at home and they made my dreams come true.

I had terrible experience with this company, I bought a big joe bean bag which was utterly overpriced, too small even for a four year old and when I attempted to return I had to pay $30 for shipping it back plus I was charged 15% restocking fee and another $30 to cover their original shipping costs!! essentially this ended up costing me $70 for nothing... Complete disaster, will never order from them again.. Same bag chair on amazon twice the size is only $45 with free shipping and reasonable return shipping. This company should do a better job negotiating with shipping companies and do better job at customer service. The 15% restocking fee is ridiculous especially in cases like this as the chair was brand new! not used at all! there is absolutely nothing to restock..

A LITTLE DISAPOINTED WITH THE PRODUCT. IT LOOKS OK BUT I SURPRISED THAT I HAD TO PUT IT TOGETHER. SOME OF THE DIRECTIONS WERE NOT VERY CLEAR AND DIFFICULT TO GET IN TO ATTACH THE FIREPLACE TO THE WOOD IN THE BACK.

I am an avid online purchaser. Often I will order a mid range priced product initially to see how the quality fairs prior to making any large purchase, in this case I ordered a table top "fireplace" as a gift. I made the mistake of sending the gift direct to the recipient.
The overall quality of the product was cheap. The saudering of the rivets was not tidy. The rivets were around the metal cylinder or base not attached. The overall esthetics was disappointing. The price point was too high for the quality of the item. The edges of the glass cylinder were rough and a safety concern to display around unattended children. Therefore the product has never been used.
A phone call to customer service lead nowhere, basically that their product quality met their expectation. Unfortunately for The Soothing Company, the customer service agent making the decision to dismiss a customer who spent $200 missed a potentially valuable client. This past year we added landscaping, an outdoor kitchen, pizza oven and firepit of which we ordered more than $75000 of online pieces. Many items we purchased are carried by this company who could have supplied them had we been satisfied with our first purchase.

Additionally we live in a new development of homeowners all doing renovations and or building new homes. All of our neighbours get ideas from each other and share their suppliers for ease of purchasing which is an exponential loss to a supplier like The Soothing Company that did not deliver and therefore would not be recommended.

The contractor that installed the waterfall was really impressed when he saw the stone. This waterfall gave my Spa the relaxing feeling & elegant look I was looking for my clients. I'm really thinking about buying one for my home.

One of the worst experiences I have ever encountered. Item was not as advertised. Owner refused to offer any satisfaction. Filed complaints with all consumer agencies in Vancouver, WA area. BUYER BEWARE!!!

I purchased a scalloped fountain to commemorate my wife's passing and it is a fitting memorial to her. Soothing was great to do business with and delivered a quality product as well as ongoing support

I ordered an aquarium for my office that is also a coffee table. It has been a great conversation piece, and looks beautiful. A few weeks after I got the aquarium, I had a question about the sides of the tank bowing slightly. I called the soothing company, and they were very helpful. They even called the manufacturer to make sure the bowing was natural and normal. I would definitely recommend this company and their products!

you have to buy one this is the best thing i got makes my living nice everyone loves it

I'm happy with my purchase. It was affordable and the shipping was good. It was safely delivered and boxed with care

I am very satisfied with your company and love the little desktop fire place. It has been a show stopper at our cabin in the woods and our friends have all marveled watching it. I would recommend your company and have to several people.

This fireplace is very realistic looking and has no problem heating a 400 square foot room in no time. Would definitely buy again, I love it!!

We wanted an electric fireplace for both a bit of heat and a look of warm comfort. ?We had recently downsized from our house of 27 years to an apartment.

After looking at various stores I found Soothing Company on the internet. We chose the one that would hold many DVDs and be the furniture piece for placement of the TV.

We ordered one and it came in compact packaging. Quite a surprise. Since I am not much of a handyman the task of putting it together appeared daunting. However, with the assistance of my wife, we got it put together--using nearly all the parts in the package. (The ones we didn't use seemed to have not been necessary!)

After enjoying this one for a few months we ordered one for our condo at Orange Beach, AL. It was one for use in a corner setting.

I, without assistance of wife, put it together. A log piece was cracked in shipment but I called Soothing and they sent a replacement immediately so that I could have it ready to operate before needing to return to Missouri. Great customer service.

We continue to enjoy both fireplaces--especially this 2014 cold Winter.

I ordered a fountain and it arrived timely and intact. I love it! I ordered another! ask for extra bulbs. I called before I ordered and asked a lot of questions. They were very helpful.

I purchased a fountain from Soothing Company for my lani, I received the item in record time and was very pleased that it was exactly as the discription had discribed the product. The pump was missing from the order so I called Customer Service who was courteous and responsive. The pump arrived two days later and the fountain is simply beautiful and a conversation piece from all who visit. I would highly recommend this company for any future needs.

The sales people at soothing company were absolutely wonderful to work with. Everything they promised was done to perfection. My "logo water wall" was amazing and the installation video complete and easy to follow. One of the best experiences and investments I've made!
Pure Skin LLC

I had the very bad surprise to find out after a little more than a year that my marble slate was of very bad quality. Not using it very much and never for a long time, in a few days, it was covered with a lot of holes in the stone where the water digs up very quickly. I thought that this problem would be considered as a hidden defect and of course, the Soothing Company would replace the slab, but surprisingly, the manufacturer covered himself behind the warranty which ended only few months ago. $2,000 for a piece of junk ! Very mad and disappointed ! I will never buy anything anymore from this company !