Big shout put to Luke and Fraser who came this morning in the Dudley area. Absolutely professional from start to finish and was very careful and on strip down caused minimal damage where some p... Toon meer
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Lees wat reviewers zeggen
A plumber was assigned to us the day after we reported the problem. Chris Wright arrived at the time arranged and was very professional and polite. He systematically checked everything and carrie... Toon meer
Bedrijf heeft geantwoord
When a leak happens it's a very stressful time - you want to get the problem identified and dealt with asap - especially when it's buried behind a wall! Our engineer from SOS - Chris Wright - was exce... Toon meer
Bedrijf heeft geantwoord
It looks like I'm not the only person to receive amazing service from Chris Wright. Chris attended my house a few weeks ago to trace a leak that had probably been ongoing since before I even bought it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over SOS Leak Detection Ltd
Geschreven door het bedrijf
SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors.
We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.
Water Leak Detection
Central Heating Leak Detection
Underfloor Heating Leak Detection
Trace & Access
Damp Investigation
Drying Services
Water Leak Detection
Central Heating Leak Detection
Underfloor Heating Leak Detection
Trace & Access
Damp Investigation
Drying Services
Contactgegevens
The Knowledge Center, Wyboston Lakes, Great North Road, MK44 3BY, Wyboston, Verenigd Koninkrijk
- 0800 046 3492
- enquiries@sos-ld.com
- sosleakdetection.com
4,8
Uitstekend
624 reviews
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Engineer was thorough and located leak
20 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for your feedback. We're really pleased to hear our engineer was thorough and able to locate the leak for you. If you need any further support or have additional questions, we’re always here to help.
Helpful and courteous
Helpful, polite worker, courteous and also talked me through the situation. The company was flexible and understanding and easy to access re phoning them
19 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for your kind feedback. We’re really pleased to hear that our engineer was helpful, polite, and able to talk you through everything clearly. It’s great to know you found us easy to reach when you needed us. We truly appreciate you taking the time to share your experience and we’re always here if you need anything in the future.
Poor Comunication
Comunication was of a poor standard. A leak reported on19 Febuary to insurer is only now 1 April being fixed by my own plumber . Topmarx arrived 24 February , said parque floor and aspestos. , Visit by SOS on 4 March took away sample . I was on holiday until 12 to 17 March , had to phone SOS to get result. Central heating boiler no longer works . No aspestos and agree leak detection 26 march . Leak found and exposed for repair .Unfortunatley waited from 9 am to 3 pm for staff who had both a puncture and an alternative visit . Leak exposed in half an hour. SOS do not fix leaks!!. On holiday again but have local plumber coming on 1 April. Will now have to talk to Topmax about floor repair, tiles jump up when a little wet .
1 april 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for taking the time to share your feedback. I’m very sorry to hear how frustrating your claim experience has been and recognise that SOS were part of the process.
Asbestos testing is a mandatory safety requirement, and unfortunately, this part of the process is outside of our direct control, including the turnaround time for results. This is why a return visit needed to be arranged following your holiday.
Regarding the delay on 26th March, unfortunately, our engineer experienced a flat tyre on the way to your property, which caused an unavoidable delay. We understand how inconvenient this was, especially as you were waiting from the morning, and we apologise sincerely for the impact this had on your day.
During the visit, our engineer successfully located and exposed the leak so that a repair could be carried out. As part of our service, we identify and expose leaks and repair where we can. On this occasion, we were unfortunately unable to make the repair for you. Which is why a follow on plumber was required. I appreciate that this added another step for you, particularly with your boiler not functioning.
Your comments about communication have been taken seriously. We are reviewing the case internally to ensure we improve clarity and updates for customers going forward.
Thank you again for your feedback, and we genuinely regret the inconvenience you experienced. Please feel free to give us a call if you would like to discuss in further detail.
Efficient servo e
My neighbour and I were both suffering with water damage in our houses and Garry, appointed by my neighbour’s insurers, arranged to inspect my property at the same time and quickly located and repaired the long running leak. Excellent service by both Garry and the admin staff.
26 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for your kind feedback. We’re really pleased Garry and the team were able to help resolve the issue quickly for both properties. Your comments are truly appreciated.
Totally professional and reliable…
Totally professional and reliable throughout. From the booking to the site work to the final report. Everything done fast with great communications. The site work itself was 100% thorough and gave complete confidence that the problem had been identified.
24 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for your feedback. We’re really pleased to hear that you found our service professional and reliable. We always aim to deliver a fast, clear and thorough experience, so it’s great to know this came through. That level of certainty is exactly what we strive for. Thanks again for taking the time to share your experience. It’s genuinely appreciated.
Great job!
The technician, Garry, who visited my property was friendly, professional and explained what he was doing and his findings very clearly. His expertise was evident throughout the visit. Most importantly, he detected the leak that had eluded so many other technicians!
17 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for taking the time to share your feedback. We’re delighted to hear that Garry provided such a friendly, professional service and kept you clearly informed throughout his visit. His expertise really does shine, and we’re especially pleased he was able to locate the leak that others had missed. I’ll make sure your comments are passed on to him. Thank you again!
Very efficient and super helpful with…
Very efficient and super helpful with resolving my leak issue under ground. Really nice pair of lads that came out too. Wouldn’t hesitate to recommend
18 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for your lovely feedback. We’re really pleased to hear the team were efficient and able to get your underground leak sorted quickly. I’ll be sure to pass your comments on to the team, they’ll really appreciate it. Thanks again for recommending us and for choosing our service.
The Great Leak Hunt
Chris Wright visited to establish where under my utility room concrete floor the central heating was leaking. This originally had been detected by Anglian Water's smart meter at the end of November. Before Chris arrived I had visits from various people who established the leak was in the house, in the central heating and in the utility room. Chris arrived on time was a very pleasant person to deal with and kept on going until he identified where it was. He said that judging by the rate the heating tank was filling he expected to find it in about 20 minutes, however nothing is straight forward in my house and it took about 3 hours. He never was anything else but calm and methodical and kept me informed all the way through. To check on one idea I actually call my builder to see what was done when the house was altered and extended (about 10 years before I bought it). He took samples of the floor tiles to be tested for asbestos. So I await the next visit and hopefully the leak being finally fixed. A very successful and pleasant visit.
16 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for your detailed review. We’re really pleased to hear that Chris provided such thorough, calm and determined support in locating the leak. Your patience during a tricky investigation is much appreciated, and we’re glad the visit left you feeling reassured. We look forward to returning to get the issue fully resolved.
Chris Wright, Top man!
Chris Wright visited today, first time I have had to use home insurance or dealt with any kind of water leak. He was a star, kept us in the know, detailed everything for us and kept us assured the whole process! Really impressed with the service from him.
19 maart 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for taking the time to share this feedback. We’re really pleased to hear that Chris was able to support you so well during what can be a stressful first experience with a home insurance claim. We’ll make sure your comments are passed on to him. If you need anything further, we’re here to help.
Luke was an absolute star
Luke was an absolute star. He called ahead to tell us when to expect him. He was professional, polite and amiable throughout the day. He offered his advice on issues he found with our pipes, and how best to rectify them. He kindly explained things a few times to me, so I could fully understand the best possible way to move forward. Thanks again Luke.
21 februari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for taking the time to leave this review. We’re really glad to hear Luke looked after you so well. It’s great to know it made a difference on the day.
We’ll make sure Luke sees your comments; he’ll really appreciate them.
Thanks again!
5-Star
5-Star! Alex kindly phoned to advise of his arrival. He was polite, professional and extremely knowledgeable. Alex explained exactly what work would be carried out and found the source of the problem. Alex is a credit to his company. Thank you, Alex! Excellent work.
29 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Alex made such a positive impression. We’ll be sure to pass your kind words on to him, he’ll be thrilled to know he made a difference.
Thanks again, for the fantastic review. It truly means a lot.
Antwoord van SOS Leak Detection Ltd
Thank you for the great feedback. We appreciate you taking the time to share your experience.
Would recommend to anyone
The communication all the way through the process is great and Alex (the engineer that came to our house) was brilliant, he went out of his way to help, he found and then fixed the problem quickly and ensured as little damage to the walls and flooring was minimal and therefore we were not impacted and he tidied everything up before he left - great job, great people, thanks
19 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that you felt well supported throughout the process and that Alex delivered the level of service we aim for every day.
Your review means a lot to the whole team. Thanks again for choosing us! We’re always here if you need anything in the future.
Excellent service
Arrived on time, explained everthing that was being done. Found the leak and was very helpful in setting our next steps. Would highly recommend.
22 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for your review. It’s great to know you felt supported with the next steps. That guidance is a big part of making sure customers feel confident moving forward.
We truly appreciate the recommendation and are always here if you need anything in the future.
A timely arrival efficient working…
A timely arrival efficient working process and conclusion regarding leak location.
Re-routing pipes was recommended rather than 'Access & Repair'. So my own plumber came to secure the stop the leak. SOS input regarding pipe routing could have been better.
22 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for taking the time to share your feedback. We’re glad to hear that our engineer arrived promptly and was able to identify the leak efficiently.
We appreciate your comments regarding the recommendation to re‑route the pipework rather than carry out an Access & Repair. Our engineers aim to provide the most practical and least disruptive solution based on what they find on site, but your point about the clarity of guidance on pipe routing is well taken. We’ll review this internally to ensure our advice is as clear and helpful as possible in future.
If you need any further support or would like us to clarify anything from the visit, we’re always here to help.
Avoid avoid terrible company
Absolute jokers
Constantly cancel appointments
They really dont care about homeserve customers
3 days off work and cancelled appointments
**REPLY...
I WAS NOT CONTACTED AND I DID CONFIRM MY APPOINTMENT SO DID HOMESERVE WHO HAVE TAKEN THE JOB OFF YOU NOW AS THEY TOO ARE DISGUSTED WITH YOUR CUSTOMER SERVICES....!!!
AVOID THIS COMPANY
23 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for your feedback. I’ve reviewed the details and can see that an initial appointment for the follow up visit was arranged by your policy provider. As we were unable to reach you over several days, the appointment had to be released. Unfortunately, we’re only able to hold appointments once they have been confirmed.
We’re sorry for any inconvenience this may have caused.
Thank you for coming back to us. I’m really sorry to hear how frustrated you feel, that’s never the experience we want for anyone. If you’re willing, please contact us directly with your job reference or postcode so we can review the timeline in full with you.
Excellent plumber no leak detection needed
The plumber who arrived was very professional and very friendly
No leak detection was needed therefore unable to comment on that side
6 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you for taking the time to share your feedback. We’re really pleased to hear that our engineer came across as both professional and friendly. We’re glad the experience was a positive one, and we’re always here if you ever need that service in the future.
Very professional
Very professional, and and polite. Helpful too.
7 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for your kind words. It’s great to hear you found the service professional, polite, and helpful. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Antwoord van SOS Leak Detection Ltd
Thank you for your feedback. We’re glad everything went well for you. If you ever need our help again, we’re always here.
Excellent prompt service by polite and…
Excellent prompt service by polite and very professional engineer. Our insurance company recommended SOS for a leak detected in our home. Two previous visits made by a different leak company failed to find anything. Aaron at SOS not only found the leak very quickly but fixed it within a few hours. We are very grateful and highly recommend their services.
12 januari 2026
Review zonder uitnodiging
Antwoord van SOS Leak Detection Ltd
Thank you so much for your wonderful feedback. We’re delighted to hear that Aaron was able to locate and repair the leak so efficiently, especially after previous attempts by others were unsuccessful. Providing prompt, professional service is something we take great pride in, and it’s fantastic to know we delivered that for you.
We truly appreciate your recommendation and are glad we could help get everything resolved for you.
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