Sound Service Reviews 

It's when things don't go quite to plan that you get to see how good a company's after sales support is. I bought a pair of ex demo Triangle Antal 40th Anniversary speakers that got bumped in transit and as a result the bass drivers on one speaker were not working. I contacted Roy, who immediately offered me either a full refund or to have the speakers repaired in their workshop. I chose the latter. Alex drove to my house to collect them. They were repaired in the workshop and redelivered within the same week, again by Alex dropping them to my house. This is absolutely first class customer service and I'll not hesitate to purchase from them again! Well done and thank you, I couldn't be happier with the speakers or with the service!

This company took an amplifier from me for repair. When I got it back it was still broken but also they had damaged the control knobs and a switch.
It was sent back to them for repair, for whatever reason it was refused. It is now in Frankfurt and arriving with them for the third time.
They have taken my money and so far have only broken the item further.
Now they are saying that they will not fix it.
Taken my money, broken my property and not fixed the item. They should hacve a zero rating!
AVOID!!!

My trusty Focal SM9s went down mid project but sound service managed to turn around the repair in one day. Used them previous and always had great service and communication. Would highly recommend!

My Focal monitors were damaged in a power surge and I took them to Sound service and they fixed them in record time and they were super friendly and responsive through the whole thing. Would definitely recommend

Excellent service - Nigel fixed my headset quickly efficiently and it’s all working again! I’m delighted 👏 highly recommended

I was given a 150€ cost estimate for repairing a Tech21 Paradriver DI that I can buy new for 250.

Completely out of common sense.

Should I want the broken Paradriver back to my country, I'd have to pay 35€ aprox.

I hope I'll NEVER need this repair service.

I found a seious issue with 2 brand new Zoom L6 LiveTrak audio mixers and reported this to this company detailing exactly the problem. As they are the appointed Service Agent for zoom products I thought it sensible that they know about this fault. Initially I was met with a fairly negative response but since then I can report a much better reception. Both of the Mixers have been replaced with new units although the 2nd one had a fault and was returned. Their Manager has been very helpfull and provided a very quick response to my inquiries.

Never responded to my emails about a £200 Zoom recording product.